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Message

Causes

Solutions

"Connection with the
destination has failed. Check
the status and connection."

The correct network settings
are not made.

• Check the network settings of the

client computer.

• Check that components such as

the LAN cable are connected
properly.

• Check that the server settings are

correct and the server is working
properly.

"Destination list has been
updated. Selected
destinations/ sender will be
cleared."

A specified destination or
sender's name was cleared
when the destination list in
the delivery server was
updated.

Specify the destination or sender's
name again.

"Exceeded max. data
capacity Check resolution
and Start."

The scanned data exceeded
maximum data capacity.

Specify the scan size and resolution
again. Note that it may not be possible
to scan very large originals at a high
resolution. See "Relationship between
Resolution and Scan Size", Scan .

"Exceeded max. E-mail size.
Sending E-mail has been
cancelled."

The maximum e-mail size
has been exceeded.

• Increase the size of [Max. E-mail

Size].

• Set [Divide & Send E-mail] to [On

(per page)] or [On (per max.
size)]. See "Send Settings", Scan

"Exceeded max.memory
capacity. Do you want to
send the scanned data?"

The memory is full.

Specify whether to use the data or not.

"Exceeded max.memory
capa. Scanning will be
cancelled. Scanned data
will be cleared."

The memory is full.

Try one of the following measures:

• Wait for a while, and then retry

the scan operation.

• Reduce the scan area or scanning

resolution.

• Delete unneeded stored files.

9. Troubleshooting

112

Содержание SP 3600SF

Страница 1: ...ad This First before using the machine For information not in this manual refer to the HTML PDF les on the supplied CD ROM Appendix Troubleshooting Adding Paper and Toner Web Image Monitor Scan Print...

Страница 2: ......

Страница 3: ...ation Leakage Security Functions 16 You Can Monitor and Set the Machine Using a Computer 17 2 Getting Started Guide to Names and Functions of Components 19 Guide to Components 19 Guide to Functions of...

Страница 4: ...eing Scanned 54 Canceling a Transmission After the Original Is Scanned While a Transmission Is in Progress 54 Canceling a Transmission After the Original Is Scanned Before a Transmission Is Started 55...

Страница 5: ...r 87 Recommended Paper Sizes and Types 88 Thick Paper 93 Envelopes 93 Adding Toner 96 Sending Faxes or Scanned Documents When Toner Has Run Out 97 Disposing of Used Toner 98 9 Troubleshooting Indicato...

Страница 6: ...10 Appendix Trademarks 121 INDEX 123 4...

Страница 7: ...It indicates where you can find further relevant information Indicates the names of keys on the machine s display or control panels Indicates the key sequence order you should perform using the contro...

Страница 8: ...pecific Read the information under the symbol that corresponds to the region of your machine mainly Europe and Asia If the label contains the following your machine is a region A model CODE XXXX 27 22...

Страница 9: ...Names of Major Features In this manual major features of the machine are referred to as follows Auto Document Feeder ADF 7...

Страница 10: ...8...

Страница 11: ...ments on both sides of sheets Duplex Copy See Duplex Copying Copy Printing multi page documents on a single sheet Combine See Combined Copying Copy Printing received faxes on both sides of sheets 2 Si...

Страница 12: ...s See Basic Procedure for Sending Scan Files by E mail Scan Storing scan files in a shared folder See Basic Procedure for Using Scan to Folder Scan Storing scan files on media See Storing the Scanned...

Страница 13: ...k See Registering Addresses and Users for Facsimile Scanner Functions Connecting the Machine System settings Downloading destinations registered in the machine to the LAN Fax driver destination list S...

Страница 14: ...uently used printing settings to the printer driver See Using One Click Presets Print Changing the initial settings of the printer driver to frequently used printing settings See Displaying the Printi...

Страница 15: ...g or Enlarging Originals Copy Copier functions such as Duplex and Combine allow you to save on paper by copying multiple pages onto single sheets For details about duplex copying see Duplex Copying Co...

Страница 16: ...You Can Print Data Using Various Functions CMQ004 This machine supports network and local connections You can collate printed paper See Collate Print 1 What You Can Do with This Machine 14...

Страница 17: ...destination using e mail Sending scan files by e mail See Basic Procedure for Sending Scan Files by E mail Scan You can send scan files directly to folders Sending scan files by Scan to Folder See Bas...

Страница 18: ...You Can Prevent Information Leakage Security Functions CJQ608 By setting passwords you can prevent unauthorized access via the network See Security Guide 1 What You Can Do with This Machine 16...

Страница 19: ...the settings CJQ609 You can check which tray is running out of paper register information in the Address Book specify the network settings and configure the system settings See Using Web Image Monitor...

Страница 20: ...1 What You Can Do with This Machine 18...

Страница 21: ...his machine Guide to Names and Functions of Components Guide to Components Do not obstruct the machine s vents Doing so risks fire caused by overheated internal components Exterior Front view 22 20 12...

Страница 22: ...th the ADF are output here 8 Stop fence for the ADF Pull out this fence to prevent originals from falling off 9 Control panel See page 25 Guide to the Names and Functions of the Machine s Control Pane...

Страница 23: ...the bypass tray align the paper guides flush against the paper Exterior Rear view DBH031 1 3 4 5 6 8 7 9 10 2 1 Ventilation holes Prevent overheating 2 Power connector Connect the power cord to the ma...

Страница 24: ...details about the messages that appear on the screen when consumables need to be replaced see Replenishing and Replacing Consumables Maintenance and Specifications When you remove jammed paper pull ou...

Страница 25: ...ing unit needs to be replaced or a new fusing unit needs to be prepared For details about the messages that appear on the screen when consumables need to be replaced see Replenishing and Replacing Con...

Страница 26: ...nal Options 1 2 DBH086 1 Handset mainly North America Used as a receiver Allows you to use the Manual Dial functions It also allows you to use the machine as a telephone 2 Lower paper tray You can ins...

Страница 27: ...scanner and facsimile mode Press to select the most suitable scanning method for the original 4 Color Selection key Press to scan originals in full color 5 Duplex Combine Series key copier mode Duple...

Страница 28: ...Press to select the registered destination at a single touch 16 Search Destination key scanner and facsimile mode Press to search for a destination registered in the destination list 17 Check Destina...

Страница 29: ...t quality cannot be ensured Flashing yellow the machine will soon require a replacement consumable 28 OK key Press to set a selected item or an entered numeric value 29 Number keys Use to enter the nu...

Страница 30: ...change the language used on the display English is set as default Press the User Tools key and then select the setting items using the or key 1 Select Language Press OK 2 Select the language you want...

Страница 31: ...only when necessary Turning On the Main Power Do not turn off the main power switch immediately after turning it on Doing so may result in damage to the memory leading to malfunctions 1 Make sure the...

Страница 32: ...unctions Do not turn off the power while the machine is in operation Doing so may result in damage to the memory leading to malfunctions Do not hold down the main power switch while turning off the ma...

Страница 33: ...be aligned to the rear left corner Start with the first page to be scanned DBH073 1 1 Positioning mark 3 Lower the ADF Placing Originals in the Auto Document Feeder Be sure not to load the original un...

Страница 34: ...When placing originals that are longer than A4 or 81 2 11 open the extenders 1 2 2 DBH075 1 Limit mark 2 Original guides 2 Getting Started 32...

Страница 35: ...e exposure glass see page 31 Placing Originals on the Exposure Glass About placing the original in the ADF see page 31 Placing Originals in the Auto Document Feeder To copy onto paper other than plain...

Страница 36: ...h the number keys 6 Select the paper tray 7 Press Start When placing the original on the exposure glass press the key after all originals are scanned 8 When the copy job is finished press Reset to cle...

Страница 37: ...iginal is scanned When the original is placed on the exposure glass the upper left corner will be the base point When it is placed in the ADF the bottom left corner will be the base point Placing the...

Страница 38: ...the or key 1 Press R E 2 Press Zoom 3 Enter the desired ratio with the number keys Press OK Pressing the or key changes the ratio in increments of 1 Pressing and holding down the or key changes it in...

Страница 39: ...eduction function is canceled Press the Copy key and then select the setting items using the or key 1 Specify the original size For details see Specifying Original Sizes Copy 2 Press Auto R E 3 Select...

Страница 40: ...y Copies two one sided pages on one two sided page 2Sided Orig Duplex Copy Copies one two sided page on one two sided page The resulting copy image will differ according to the orientation in which yo...

Страница 41: ...ation Output Top to Top Top to Bottom Press the Copy key and then select the setting items using the or key 1 Press Duplex Combine Series DBH008 2 Select the duplex mode Press OK 3 Select the paper tr...

Страница 42: ...age position of Combine The image position of Combine differs according to original orientation and the number of originals to be combined Portrait originals CNU005 Landscape originals CNU006 Placing...

Страница 43: ...et Combine Copies function from two sided originals is available for SP 3610SF only CKN014 There are following types of One Sided Combine For SP 3610SF Combine 2 Orig Copies two one sided originals to...

Страница 44: ...s Start You cannot apply this function to sheets longer than 356 mm 14 inches fed from the bypass tray The default setting for the original orientation is the unreadable direction When placing origina...

Страница 45: ...ges per side Combine 8 Orig Copies eight one sided originals to one sheet with four pages per side Combine 2 Orig Copies two two sided originals to one sheet with two pages per side Combine 4 Orig Cop...

Страница 46: ...Always Specify for Orientation in Copier Features and then perform the following procedure after Step 2 For details about the setting item see Copier Features Copy 1 Select the original orientation Pr...

Страница 47: ...1 Load the paper face up in the bypass tray 2 Press DBH089 3 Select Paper Size Press OK 4 Select Custom Size Press OK 5 Enter the horizontal size with the number keys Press OK 6 Enter the vertical siz...

Страница 48: ...an be used see Recommended Paper Sizes and Types Paper Specifications and Adding Paper About handling envelopes supported envelope types and how to load envelopes see page 93 Envelopes Press the Copy...

Страница 49: ...ts in sequential order CKN018 Press the Copy key and then select the setting items using the or key 1 Press Sort DBH009 2 Enter the number of copy sets using the number keys 3 Select the paper tray 4...

Страница 50: ...3 Copy 48...

Страница 51: ...ommended that you call the receivers and confirm with them when sending important documents If memory is full 0 appears at the upper right of the screen Memory Transmission is disabled Use Manual Tran...

Страница 52: ...simile function see Placing Originals to Send Fax 4 Configure scan settings For details see Specifying Scan Settings Fax 5 Specify a destination If you make a mistake press the Clear Stop key and then...

Страница 53: ...ure scan settings For details see Specifying Scan Settings Fax 5 Specify a destination If you make a mistake press the Clear Stop key and then enter again For details about specifying a destination se...

Страница 54: ...t Program Change Press OK 3 Enter the registration number you want to register using the number keys or the Quick Dial keys Press OK You can automatically specify registration numbers 001 032 by press...

Страница 55: ...or key 1 Select Address Book Management Press OK 2 Select Program Change Press OK 3 Enter the registration number you want to delete using the number keys or the Quick Dial keys Press OK You can auto...

Страница 56: ...Start key 1 Press Reset DBH019 Canceling a Transmission While the Original Is Being Scanned Use this procedure to cancel scanning or transmitting of the original while it is being scanned 1 Press Cle...

Страница 57: ...X 2 Press Delete 3 Press Escape DBH015 Canceling a Transmission After the Original Is Scanned Before a Transmission Is Started Use this procedure to delete a file stored in memory before its transmiss...

Страница 58: ...1 Select Check Stop TX File Press OK 2 Select the file you want to cancel Press Stop TX 3 Press Delete 4 Press Escape twice DBH015 4 Fax 56...

Страница 59: ...y Press the Job Information key and then select the setting items using the or key DBH003 1 Select Print Journal Press OK 2 Press Start To cancel printing after pressing the Start key press the Clear...

Страница 60: ...4 Fax 58...

Страница 61: ...fter reading the agreement click I accept the agreement and then click Next 3 Select the method to install a printer driver and then click Next 4 Select the machine model you want to use and then clic...

Страница 62: ...reading the agreement click I accept the agreement and then click Next 3 After confirming you are ready to connect to the printer network click Next in the Confirm Network Connection dialog box 4 Sel...

Страница 63: ...the printer settings Log on as an Administrators group member You cannot change the machine default settings for individual users Settings made in the printer properties dialog box are applied to all...

Страница 64: ...ck Preferences 4 In the Job Type list select Normal Print 5 In the Document Size list select the size of the original to be printed 6 In the Orientation list select Portrait or Landscape as the orient...

Страница 65: ...rs Connecting the Machine System Settings and register the address of the destination computer to the address book 1 Press Scanner DBH013 2 Make sure that no previous settings remain If a previous set...

Страница 66: ...ipconfig all and then press the Enter key 3 Confirm the name of the computer The computer s name is displayed under Host Name You can also confirm the IPv4 address The address displayed under IPv4 Add...

Страница 67: ...n of the permissions list select either the Full Control or Change check box Configure the access permissions for each group and user 13 Click OK Step 3 Specifying access privileges for the created sh...

Страница 68: ...the Quick Dial keys Press OK You can automatically specify registration numbers 001 032 by pressing the Quick Dial key Press Search to specify by name destination list registration number fax number...

Страница 69: ...f the format of the entered path is not correct a message appears Press Exit and then enter the path again Locating the SMB folder using Browse Network This section describes how to locate the SMB fol...

Страница 70: ...ress OK You can automatically specify registration numbers 001 032 by pressing the Quick Dial key Press Search to specify by name destination list registration number fax number e mail address or fold...

Страница 71: ...ress OK 5 Depending on the destination setting enter the password for logging in to the computer Press OK 6 Press Com Test A connection test is performed to check whether the specified shared folder e...

Страница 72: ...specify scan settings according to the original you want to scan 6 Specify the destination 7 Press Start When scanning from the exposure glass If you are scanning only one original press the key to s...

Страница 73: ...pecify registration numbers 001 032 by pressing the Quick Dial key Press Search to specify by name destination list registration number fax number e mail address or folder destination 4 Press OK 5 Pre...

Страница 74: ...ial key Press Search to specify by name destination list registration number fax number e mail address or folder destination 4 Press OK 5 Press Details 6 Select E mail Settings Press OK 7 Press Clear...

Страница 75: ...s OK 3 Select a resolution Press OK 4 Press Escape twice DBH015 Original Orientation This section explains how to correctly display the top bottom orientation of scanned originals on a client computer...

Страница 76: ...d page opening orientation Binding orientation Page opening orientation 2 Sided Orig T to T 2 Sided Orig T to B 4 Press Escape twice Scan Size Select the size of the original to be scanned You can sel...

Страница 77: ...ge file type when scanning multiple originals scanned pages are combined and sent as a single file Selectable file types differ depending on the scan settings and other conditions For details about fi...

Страница 78: ...6 Scan 76...

Страница 79: ...For example If the address is 192 168 001 010 you must enter it as 192 168 1 10 1 Start your Web browser 2 Enter http machine s IP address or host name in your Web browser s address bar The top page o...

Страница 80: ...or the setting items in the work area An internet connection is required to view the contents of Help 4 Refresh Click at the upper right in the work area to update the machine information Click the We...

Страница 81: ...dial and paper type using the control panel When printing a document specify the same paper size and type in the printer driver as specified on the machine If you load paper whose size is not indicate...

Страница 82: ...ch the size and feed direction of the paper in the paper tray DBH053 2 Pull the tray carefully until it stops lift the front side of the tray and then pull it out of the machine DBH054 Place the tray...

Страница 83: ...s not stacked higher than the upper limit upper line marked inside the tray CXC666 7 Adjust the paper guides to close any gaps Do not move paper loaded in the tray more than a few millimeters Moving t...

Страница 84: ...81 2 11 into Tray 1 extend the tray For details see Extending Tray 1 Paper Specifications and Adding Paper Letterhead paper must be loaded in a specific orientation For details see page 87 Loading Ori...

Страница 85: ...mmended Paper Sizes and Types Do not mix different types of paper After loading paper specify the paper size and type using the control panel When printing a document specify the same paper size and t...

Страница 86: ...n For details see page 87 Loading Orientation fixed Paper or Two sided Paper You can load envelopes into the bypass tray For details about loading envelopes see Loading Envelopes Paper Specifications...

Страница 87: ...Printer Bypass Paper Size mainly North America 81 2 11 is the default setting for Printer Bypass Paper Size Specifying regular sizes using the control panel Press the User Tools key and then select th...

Страница 88: ...OK 2 Select Paper Type Bypass Tray Press OK 3 Select the type of the paper set in bypass tray Press OK 4 If you have selected Recycled Paper Color Paper Letterhead Label Paper Envelope or Preprinted P...

Страница 89: ...g in System under the Printer Features menu and then place the paper as shown below For details about the letterhead settings see Printer Features Print Print side Paper trays Bypass tray One sided Tw...

Страница 90: ...hin Paper Thick Paper 2 Select the paper size using the paper size dial on the tray 1 A4 A5 A6 81 2 14 81 2 11 51 2 81 2 250 sheets 52 162 g m2 14 lb Bond 90 lb Index Thin Paper Thick Paper 2 Set the...

Страница 91: ...per size dial on the tray 1 A4 A5 A6 81 2 14 81 2 11 51 2 81 2 250 sheets 52 162 g m2 14 lb Bond 90 lb Index Thin Paper Thick Paper 2 Set the paper size dial on the tray to and select the paper size w...

Страница 92: ...s Horizontal 3 94 8 50 inches 500 sheets Bypass tray Paper type and weight Paper size Paper capacity 52 162 g m2 14 lb Bond 90 lb Index Thin Paper Thick Paper 2 Select the paper size 1 2 A4 A5 A6 B5 J...

Страница 93: ...For copier mode see Copying onto Regular Size Paper from the Bypass Tray Copy For printer mode see page 85 Specifying regular sizes using the control panel 3 When loading thick paper in the bypass tr...

Страница 94: ...he paper tray If multiple sheet feeding occurs fan sheets thoroughly or load sheets one by one from the bypass tray Flatten out curled sheets before loading them Depending on the paper sizes and types...

Страница 95: ...ick paper set the paper direction according to its grain as shown in the following diagram Direction of paper grain Paper trays Bypass tray Select Thick Paper 1 or Thick Paper 2 as the paper thickness...

Страница 96: ...o the bypass tray misfeeds might occur In copier mode When copying onto envelopes load them according to the applicable orientation shown below How to load envelopes Orientation of envelopes Exposure...

Страница 97: ...type of envelope at a time To get better output quality it is recommended that you set the leading edge print margin to at least 15 mm 0 6 inches and the other margins to at least 10 mm 0 4 inches ea...

Страница 98: ...he floor remove the spilled toner slowly using a wet cloth so that the toner is not scattered Do not crush or squeeze toner containers Doing so can cause toner spillage possibly resulting in dirtying...

Страница 99: ...after removing it Residual toner may scatter Do not repeatedly install and remove toner cartridges This will result in toner leakage Replace the toner cartridge when the following messages appear on...

Страница 100: ...the toner from leaking out of the container when you dispose of it mainly Europe and Asia If you want to discard your used toner container please contact your local sales office If you discard it by...

Страница 101: ...oting Original Misfeed indicator Appears when an original misfeed occurs For details about removing jammed paper see Removing Jammed Paper Troubleshooting Load Paper indicator Appears when paper runs...

Страница 102: ...exits Sleep mode the machine has fully warmed up and is ready for use Five long beeps repeated four times Soft alert An original has been left on the exposure glass or paper tray is empty Five short b...

Страница 103: ...r switch while the message is displayed If the machine is not ready in five minutes turn off the main power switch and make sure the main power indicator turns off Wait at least ten seconds and then t...

Страница 104: ...de of the paper You may have loaded the paper incorrectly Load paper into the paper trays with the print side down Load paper into the bypass tray with the print side up Misfeeds occur frequently Usin...

Страница 105: ...ecifications and Adding Paper The machine makes a clicking sound shortly after the main power switch is turned off The main power switch makes a clicking sound inside the machine when the main power i...

Страница 106: ...e scanner function is in use Cancel the current scan job To do this press the Clear Stop key on the scanner screen to display the message Clear Stop key was pressed Stop scanning and then press Stop C...

Страница 107: ...ected Use copy paper that is not longer than 356 mm 14 When the memory becomes full while using the copy function Message Causes Solutions Reset orig then press Resume to scan and copy the remaining o...

Страница 108: ...scanning To change the setting contact your service representative Put original back check it and press the Start key Original jammed during Memory Transmission Press Exit and then send the documents...

Страница 109: ...utside the recommended temperature range for the machine Check the optimum environmental conditions for the machine and move it to a different location or leave the machine for a while and allow it to...

Страница 110: ...pen Tray 2 and remove the jammed paper To reset the error open the front cover and then close it For details see Removing Jammed Paper Troubleshooting Z1 Open Rear Cover and remove misfeed Open the re...

Страница 111: ...ex mode for the indicated tray is not available Press Change to change the tray setting to allow duplex printing or press JobReset to reset the job Otherwise press Form Feed to print on one side of a...

Страница 112: ...n If the message continues to appear after the unit is installed again contact your sales or service representative Set the Toner Cartridge correctly The print cartridge may have not been installed co...

Страница 113: ...e memory device It might be unformatted or its format might be incompatible with this machine Check the file name set at the time of scanning For details on the characters that can be used in file nam...

Страница 114: ...d data exceeded maximum data capacity Specify the scan size and resolution again Note that it may not be possible to scan very large originals at a high resolution See Relationship between Resolution...

Страница 115: ...Write to write current scanned data to memory device Or press Cancel to delete The scan could not be completed because there was insufficient memory at the time of saving to the memory device Select...

Страница 116: ...ge Causes Solutions Transmission has failed Insufficient memory in the destination hard disk There is not enough space on the receiver s hard disk Contact the receiver s administrator 9 Troubleshootin...

Страница 117: ...ask is set For details about an access mask contact your administrator Cannot find XXX scanner used for the previous scan YYY will be used instead XXX and YYY indicate scanner names The main power swi...

Страница 118: ...to the client computer Check whether the Ethernet board of the client computer is recognized correctly by Windows Check whether the client computer can use the TCP IP protocol Error has occurred in th...

Страница 119: ...curs you might not scan an original Remove the misfeed and then scan the original again Invalid Winsock version Please use version 1 1 or higher You are using an invalid version of Winsock Install the...

Страница 120: ...the main power switch Scanner is not available Check the scanner connection status The machine is not connected to the network correctly Check whether the machine is connected to the network correctly...

Страница 121: ...nner and the options The ADF cover is open Check whether the ADF cover is closed The name is already in use Check the registered names You tried to register a name that is already in use Use another n...

Страница 122: ...9 Troubleshooting 120...

Страница 123: ...ct names of Windows XP are as follows Microsoft Windows XP Professional Microsoft Windows XP Home Edition Microsoft Windows XP Media Center Edition Microsoft Windows XP Tablet PC Edition The product n...

Страница 124: ...10 Appendix 122...

Страница 125: ...unit 22 Duplex 13 38 Duplex Copy 9 38 E E mail address 71 72 E mail destination 71 72 Enlarging originals 35 Enter key 27 Envelope 46 93 Error message 104 105 107 110 115 Escape key 27 Ethernet port...

Страница 126: ...information leakage 16 Printer 62 Printer Bypass Paper Size 85 Printer driver properties 61 Printer key 26 Problem 101 Q Quick Dial keys 26 Quick Install 59 60 R Rear cover 21 Rear cover open lever 2...

Страница 127: ...wer 29 Turning on the power 29 Two sided Combine 43 Two sided paper 87 U USB 2 0 Type B port 22 Used toner 98 User Tools key 26 Using scan to folder 64 V Ventilation holes 20 21 W Web Image Monitor 17...

Страница 128: ...MEMO 126...

Страница 129: ...MEMO 127...

Страница 130: ...MEMO 128 EN GB EN US M173 7600A...

Страница 131: ...2014...

Страница 132: ...M173 7600A US EN GB EN...

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