Output options
If the Output Expander, High Capacity Output Stacker, or StapleSmart II Finisher is listed on the menu settings page,
but paper jams when it exits the printer or enters the output option, then it may not be properly installed. Reinstall
the option. For more information, see the hardware setup documentation that came with the option, or see the
User's
Guide
on the
Publications
CD that came with your printer.
Memory card
Make sure the memory card is securely connected to the printer system board.
Flash memory card
Make sure the flash memory card is securely connected to the printer system board.
Hard disk with adapter
Make sure the hard disk is securely connected to the printer system board.
Internal Solutions Port
If the Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or more of
the following:
C
HECK
THE
ISP
CONNECTIONS
•
Make sure the ISP is securely attached to the printer system board.
•
Make sure the cable is securely connected to the correct connector.
C
HECK
THE
CABLE
Make sure you are using the correct cable and that it is securely connected.
M
AKE
SURE
THE
NETWORK
SOFTWARE
IS
CONFIGURED
CORRECTLY
For information about installing software for network printing, see the
Networking Guide
on the
Software and
Documentation
CD
Solving paper feed problems
Paper jam message remains after jam is cleared
C
HECK
THE
PAPER
PATH
The paper path is not clear. Clear jammed paper from the entire paper path, and then touch
Continue
.
Troubleshooting
74
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