M
AKE
SURE
THE
OPTION
IS
SELECTED
From the computer you are printing from, select the option. For more information, see “Updating available options
in the printer driver” on page 34.
Paper trays
These are possible solutions. Try one or more of the following:
M
AKE
SURE
THE
PAPER
IS
LOADED
CORRECTLY
1
Open the paper tray.
2
Check for paper jams or misfeeds.
3
Make sure paper guides are aligned against the edges of the paper.
4
Make sure the paper tray closes properly.
R
ESET
THE
PRINTER
Turn the printer off, wait about 10 seconds, and then turn the printer on.
M
AKE
SURE
THE
PAPER
TRAY
IS
INSTALLED
CORRECTLY
If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may
not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation
that came with the paper tray, or see the comprehensive
User's Guide
on the
Publications
CD that came with your
printer.
2000-sheet tray
These are possible solutions. Try one or more of the following:
T
HE
ELEVATOR
TRAY
IS
NOT
WORKING
PROPERLY
•
Make sure the printer is properly connected to the 2000-sheet tray.
•
Make sure the printer is turned on.
T
HE
PAPER
FEED
ROLLERS
DO
NOT
TURN
TO
ADVANCE
PAPER
•
Make sure the printer is properly connected to the 2000-sheet tray.
•
Make sure the printer is turned on.
5-bin mailbox
If the 5-bin mailbox is listed on the menu settings page, but paper jams when it exits the printer and enters the
mailbox, then it may not be properly installed. Reinstall the 5-bin mailbox. For more information, see the hardware
setup documentation that came with the 5-bin mailbox, or see the comprehensive
User's Guide
on the
Publications
CD that came with your printer.
Troubleshooting
73
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