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Troubleshooting

40

5

The Scanner Function

When Scanning Is Not Performed as Expected

When an Error Message Appears on the Client Computer

This section describes the main possible causes and actions for error messages
displayed on the client computer when the TWAIN driver is used.

Note

❒

If an error message that is not contained in this section appears, turn off the
main power switch of the machine, and then turn it on again. If the message
is still shown after scanning is performed again, note the content of the mes-
sage and the error number (if listed in the table), and contact your service rep-
resentative. For details about how to turn off the main power switch, see

General Settings Guide

.

Problems

Causes and solutions

No image results from scan-
ning.

The original was placed with the front and back reversed.
When the original is placed directly on the exposure glass, the
side to be scanned must face down. When the original is fed via
the ADF, the side to be scanned must face up. See p.29 “Placing
Originals”.

The image is distorted or out
of position.

• The original was moved during scanning. Do not move the

original during scanning.

• The original was not pressed flat against the exposure glass.

Make sure that the original is pressed flat against the expo-
sure glass.

The scanned image is dirty.

The exposure glass or the exposure glass cover is dirty. Clean
these parts. See

General Settings Guide

.

The scanned image is upside
down.

The original was placed upside down. Place the original in the
correct orientation. See p.29 “Placing Originals”.

Message

Causes and solutions

[

ADF cover has been lifted.

]

The ADF cover is open. Close it.

[

Clear Misfeed(s) in ADF.

]

Remove the jammed originals. When origi-
nals are misfed, place them again. Check
whether the originals are suitable to be
scanned by the machine.

[

Insufficient memory. Please close all other applica-

tions, then restart scanning.

]

Close all the unnecessary applications run-
ning on the client computer.

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Содержание 402011 - Network Scanning Unit Type A Scanner Server

Страница 1: ... you use this machine and keep it handy for future reference For safe and correct use be sure to read the Safety Information in the Copy Reference before using the machine Getting Started Installing the Software Using the Printer Function Using the TWAIN Scanner Function Troubleshooting Appendix 1 2 3 4 5 6 ...

Страница 2: ...hazardous radiation exposure Two kinds of size notation are employed in this manual With this machine refer to the metric version Trademarks Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation in the United States and or other countries Other product names used herein are for identification purposes only and might be trademarks of their respective companies We discl...

Страница 3: ...al Settings Guide Provides an overview of the machine and describes System Settings paper trays Key Operator Tools etc and troubleshooting Network Guide Describes procedures for configuring the machine and computers in a net work environment Copy Reference Describes operations functions and troubleshooting for the machine s copier function Printer Scanner Reference this manual Describes system set...

Страница 4: ...ter Features 12 Printer Features Parameters 13 Paper Input 13 List Test Print 13 Maintenance 14 System 15 Host Interface 16 Setting Paper on the Bypass Tray 17 Setting the paper size 18 Setting custom size paper 19 Setting thick paper or OHP transparencies 20 Setting envelopes 21 Setting Up the Printer Driver and Canceling a Print Job 22 Windows 98SE Me Accessing Printer Properties 22 Windows 2000...

Страница 5: ...38 The Scanner Function 40 When Scanning Is Not Performed as Expected 40 When an Error Message Appears on the Client Computer 40 6 Appendix The Printer Function 43 Collate and Rotating Collate 43 Edge to Edge Printing 43 The Scanner Function 44 Relationship between Resolution and File Size 44 Specifications 45 Printer 45 Scanner 46 INDEX 47 ...

Страница 6: ...iv ...

Страница 7: ...tion is not followed paper might misfeed originals might be dam aged or data might be lost Be sure to read this Preparation This symbol indicates prior knowledge or preparation is required before opera tion Note This symbol indicates precautions for operation or actions to take after mal op eration Limitation This symbol indicates numerical limits functions that cannot be used together or conditio...

Страница 8: ...2 ...

Страница 9: ...rding to requirement 8 Clear Stop key Clear clears an entered numeric value 9 Main power indicator and On in dicator The main power indicator lights when the main power switch is turned on The On indicator lights when the operation switch is turned on 10 Operation switch Press to turn the power on The On indi cator lights To turn the power off press again Note This key is inactivate during printin...

Страница 10: ... Selection keys Correspond to the function items at the bottom line on the display Example Basic screen When the instruction press JobReset appears in this manual press the center selection key 2 Escape key Press to cancel an operation or return to the previous display 3 OK key Press to set a selected item or entered nu meric value 4 Scroll keys Press to move the cursor in each direc tion step by ...

Страница 11: ...ided according to machine model Standard model The USB cable is provided for this model Network standard model The USB cable is not provided for this model Purchase a cable that is suitable for connecting this model to your computer Follow the procedure below to con nect the machine to the host computer using a USB interface cable A Connect the USB 2 0 interface ca ble to the USB port on the right...

Страница 12: ...Getting Started 6 1 ...

Страница 13: ...nsert the CD ROM The New Hardware Found Device Driver Wiz ard or Found New Hardware Wizard dialog box appears depending on the system version of the Windows 98SE Me 200 XP or Windows Server 2003 Auto Run may not work with cer tain operating system settings If this happens launch Setup exe on the CD ROM root directory To disable Auto Run press the left SHIFT key when inserting the CD ROM into the d...

Страница 14: ...x After reading through its contents click I accept the agree ment and then click Next F Follow the instructions on the display to install DDST Printer Drivers If you are required to restart the computer after installing DDST Printer Drivers restart the compu ter Note The printer driver has been in stalled plug and play is ena bled and the icon of the printer connected to the USB port is added to ...

Страница 15: ...he TWAIN driver on the supplied CD ROM A Quit all applications currently run ning B Insert the CD ROM into the CD ROM drive The driver installer starts C Select an interface language and then click OK The default interface language is English D Click DDST TWAIN Driver The DDST TWAIN Driver installer starts E Click Close ...

Страница 16: ... Windows Server 2003 Hard disk space 80 MB or more DDST TWAIN Driver This driver is required to scan an original on the machine To use the machine as a network TWAIN scanner this driver must be installed System requirements Hardware PC AT compatible CPU Pentium 300 MHz or faster recommended Operating system Microsoft Windows 98 SE or later Microsoft Windows Millennium Edition Microsoft Windows 200...

Страница 17: ... Print Maintenance System Host Interface You can select the following functions 1 Appears on the duplex standard model Check your machine type Menu Default Paper Input See p 13 Paper Input Bypass Paper Size Auto Paper Select Duplex 1 List Test Print See p 13 List Test Print Operations Test Maintenance See p 14 Maintenance Menu Protect System See p 15 System Auto Continue Edge Smoothing Toner Savin...

Страница 18: ...For details about copier features and system settings see Copy Reference and Gen eral Settings Guide A Press the User Tools Counter key B Select Printer Features using the U or T key and then press the OK key C Select the desired item using the U or T key press the OK key and then change its settings Note OK Press to make new settings and go back to previous menus Escape Press to return to a previ...

Страница 19: ... Default On Duplex You can set this to enable the du plex printing This machine detects the duplex printing from the print data and selects the paper feed tray Note Default On List Test Print Operations Test You can print the operations test page Printing the operations test page A Press the User Tools Counter key The User Tools main menu ap pears B Select Printer Features using the U or T key and...

Страница 20: ... protect Paper Input Maintenance System Host Interface Off Note Default Off Setting Menu Protect A Press the User Tools Counter key The User Tools main menu ap pears B Select Printer Features using the U or T key and then press the OK key The Printer Features menu ap pears C Select Maintenance using the U or T key and then press the OK key D Press Menu Protect E Enter an access code using the numb...

Страница 21: ...he User Tools Counter key Temporarily canceling Menu Protect When you select protected items in Printer Features a screen for entering the access codes appears When this happens enter the correct access codes using the number keys and then press the OK key Menu Pro tect is then temporarily canceled Note If you enter the correct access codes Menu Protect remains canceled while the Printer Features ...

Страница 22: ...set to On Toner Saving Set this to enable Toner Saving On Off Note Default Off Host Interface I O Timeout You can set how many seconds the machine should wait before end ing a print job If data from another port usually arrives in the middle of a print job you should increase this timeout period 10 seconds 15 seconds 20 seconds 25 seconds 60 seconds Note Default 15 seconds ...

Страница 23: ...panel or printer driver The number of sheets that can be loaded in the bypass tray depends on the paper type Limitation The following functions are disa bled when printing from the by pass tray Duplex Printing Auto Tray Select Auto Tray Switching Important When printing using the printer function original images are al ways rotated by 180 degrees the orientation of images to be printed is opposite...

Страница 24: ...ing onto envelopes For details see p 21 Setting envelopes Set the paper size see p 18 Set ting the paper size Setting the paper size Note You can set paper size using the printer driver The following pro cedures are not necessary when setting paper size using the printer driver The paper size set using the printer driver has priority over that set us ing the control panel When the printer driver i...

Страница 25: ...g custom sizes using the printer driver Custom size settings set using the printer driver have priority over those set using the machine s con trol panel When the printer driver is not used make settings using the con trol panel Reference For printer driver settings see the printer driver Help A Press the User Tools Counter key B Select Printer Features using the U or T key and then press the OK k...

Страница 26: ...rinter driver is not used make settings using the control panel Reference For printer driver settings see the printer driver Help A Press the User Tools Counter key B Select System Settings using the U or T key and then press the OK key C Select Tray Paper Settings using the U or T key and then press the OK key D Select Paper Type Bypass Tray us ing the U or T key and then press the OK key E Selec...

Страница 27: ... T key and then press the OK key E Select Thick Paper using the U or T key and then press the OK key F Press the Escape key twice to re turn to the User Tools main menu G Select Printer Features using the U or T key and then press the OK key H Select Paper Input using the U or T key and then press the OK key I Select Bypass Paper Size and then press the OK key J Select the paper envelope size from...

Страница 28: ...appli cation that comes with Windows 98SE Me Note Actual procedures for opening the printer properties dialog box may vary depending on the applica tion For more information see the operating instructions that come with the application you are using Any setting you make in the fol lowing procedure is valid for the current application only A On the File menu click Print The Print dialog box appears...

Страница 29: ...used as default for all applications Changing default settings Printing preferences properties Limitation Changing machine settings re quires Manage Printers permission Members of the Administrators and Power Users groups have Man age Printers permission by default When you set up options log on us ing an account that has Manage Printers permission A On the Start menu point to Set tings and then c...

Страница 30: ...change print settings Note Under Windows XP and Win dows Server 2003 click Prefer ence to open the Printing Preferences dialog box C Make the settings you want D Click Print to start printing Under Windows XP and Windows Server 2003 click OK and then click Print to start printing Canceling a Print Job A Double click the printer icon on the Windows taskbar A window appears showing all print jobs cu...

Страница 31: ...l the print job Note Press No to return to the previ ous display Important If the machine is shared by mul tiple computers be careful not to accidentally cancel someone else s print job Note You cannot stop printing data that has already been proc essed For this reason printing may continue for a few pages after you press JobReset A print job containing a large volume of data may take con siderabl...

Страница 32: ...Using the Printer Function 26 3 ...

Страница 33: ...ethernet TCP IP and or a USB 2 Client computer The scanner can be operated using a TWAIN compliant application such as Imaging 3 Off line computer This is a PC that is USB connected to this machine You can use this scanner from a TWAIN compliant application such as Imaging Process Flow A Use a TWAIN compliant application on a 2 Client computer or 3 Off line computer to send a command for scanning ...

Страница 34: ...nner Screen When using the machine as the TWAIN scanner it is not necessary to press the Scanner key on the control panel When the TWAIN driver becomes active on a client computer the display automatically switches to the following screen Install the TWAIN driver on a client computer 1 See p 9 Installing the TWAIN Driver Connect the scanner and client computer with a cable USB connection See p 5 C...

Страница 35: ...e table below a square original is used to make original orientation easy to understand If the actual shape of the original is different the combination of original orientation and the orien tation specified on the control panel or scanner driver does not change Specifying original orientation and setting originals An original to be scanned Decide the placement method Exposure glass ADF Place the ...

Страница 36: ...cing the original so that the top edge touches the rear of the exposure glass 1 Positioning mark When placing the original so that the top edge touches the top left of the exposure glass When using the machine as a network TWAIN scanner this orientation is the standard set ting for the TWAIN driver Nor mally use this orientation for placing originals 1 Positioning mark C Lower the exposure glass c...

Страница 37: ...ls which are to be scanned on both sides the first side should face up There are two orientations When placing the originals so that the top edges touch the back of the ADF When placing the top edges of the originals first When using the machine as a network TWAIN scanner this orientation is the standard set ting for the TWAIN driver Nor mally use this orientation for placing originals Note Origin...

Страница 38: ...to use in the list and then click OK E Place the original in the scanner Reference p 29 Placing Originals F Click Acquire Image on the File menu The TWAIN Driver dialog box ap pears G Select the connection method If you are using Network TWAIN enter the IP address in the box un der Select Device If you are using USB TWAIN click the USB check box H Click OK Main Setting window appears I Click Previ...

Страница 39: ...chine is resetting the print job Wait until Ready ap pears on the display Setting change The machine settings are being changed Wait a while Waiting The machine is waiting for the next data to print Wait a while Messages Second messages Causes Solutions Change Tray to the follow ing settings xxx yyy The settings of the selected pa per tray are different from those specified for printing indicates ...

Страница 40: ...ngs Guide Ethernet Board Error An error has occurred in the Ethernet interface Turn off the main power switch and back on again If the message appears again contact your sales or service representative Exceeded max print size Press FormFeed JobReset The page images to be printed exceed the maximum print ar ea Press JobReset to change the paper tray settings or press FormFeed to print regardless I ...

Страница 41: ... When installing a memory module in the machine con tact your sales or service rep resentative Paper Tray is in use The specified paper tray is in use by another function such as the copier function Wait until the other function has finished using the speci fied paper tray Reset Paper Tray correctly The selected paper tray does not exist or is not set correctly Set the paper tray correctly DToner ...

Страница 42: ...f so check the error message or warning status on the display and take the required action Is the interface cable con nected securely to the ma chine and computer Connect the interface cable securely If it has a fastener fasten that securely as well See p 5 Connecting the Machine Are you using the correct interface cable The type of interface cable you should use depends on the compu ter Be sure t...

Страница 43: ...ings and then click Printers B Click the icon of the machine On the File menu click Properties C Click the Ports tab D In the Print to the following port s list confirm the correct port is selected Windows XP Professional and Windows Server 2003 A Click the Start button and then click Printers and Fax es B Click the icon of the machine On the File menu click Properties C Click the Ports tab D In t...

Страница 44: ... using Win dows 98SE Me or Windows 2000 XP either com bined printing or booklet print does not come out as expected Make sure the application s paper size and orientation settings match those of the printer driver If a different paper size and orientation are set select the same size and ori entation When using Win dows 98SE Me or Windows 2000 XP Auto Re duce Enlarge print does not come out as ex ...

Страница 45: ...ystem printer driver settings override those set using the control panel Set the desired input tray using the printer driver Optional compo nentsconnectedto the machine are not recognized when using Win dows 98SE Me Windows 2000 XP and Windows Server 2003 You have to configure the option setup in printer properties when bidirec tional transmission is not enabled See the printer driver Help Images ...

Страница 46: ...s the side to be scanned must face down When the original is fed via the ADF the side to be scanned must face up See p 29 Placing Originals The image is distorted or out of position The original was moved during scanning Do not move the original during scanning The original was not pressed flat against the exposure glass Make sure that the original is pressed flat against the expo sure glass The s...

Страница 47: ...ed to the network correctly No original on platen glass or ADF Place the original correctly See p 29 Placing Originals No response from the scanner Check whether the machine is connect ed to the network correctly The network is crowded Wait for a while and then try to reconnect Scanner is in use by other user Please wait The scanner function is being used Wait for a while and reconnect Scanner is ...

Страница 48: ...Troubleshooting 42 5 ...

Страница 49: ...r B5 JIS paper Paper with the same size and different orientations e g A4K in Tray 1 and A4L in Tray 2 Auto Tray Select is specified for tray setting Limitation You cannot use the bypass tray with this function Collate Outputs can be assembled as sets in sequential order Rotating Collate Every other output set is rotated by 90 K Edge to Edge Printing If you select the Edge to Edge Printing functio...

Страница 50: ...ize is shown be low If the file size is too large the message Exceeded max data capacity Check the scanning resolution appears on the control panel of the machine Specify the scan size and resolution again Limitation Depending on the image compression level the maximum image size will be limited When Using as a TWAIN Scanner All combinations up to 297 432 mm 11 6 17 0 inches A3 11 17 inches and 60...

Страница 51: ...ch type of machine you have See General Settings Guide Interface Standard model Standard USB 2 0 interface Network standard model Standard USB 2 0 interface Ethernet interface 100BASE TX 10BASE T Network protocol TCP IP Printer language Host Based Printing Memory Standard model 32 MB Network standard model 64 MB Operating systems sup ported by this machine Windows 98SE Me Windows 2000 Windows XP W...

Страница 52: ...ession Binary Halftone Data compression MMR Document feeder ADF ITU T No 1 Chart Maximum power consumption Less than 1280 W Image sensor type CCD Image Sensor Scan types Sheet book Interface USB interface Ethernet interface 10BASE T or 100BASE TX Maximum scan size 297 432 mm 11 6 17 0 inches A3 11 17 inches Scan sizes that can be detected au tomatically Exposure glass A3S B4S A4RS B5R 8 13 S ADF A...

Страница 53: ...lass 30 Placing original in the Auto Document Feeder ADF 30 Printer driver DDST 10 Printer properties Windows 2000 XP and Windows Server 2003 22 Printerproperties Windows98SE Me 22 printer driver Auto Run 7 installing 8 Printer Features adjusting 12 menu 11 parameters 13 Printer Language 45 Printing speed 45 R Relationship between resolution and file size 44 When Using as a TWAIN Scanner 44 Resolu...

Страница 54: ...48 GB GB B866 8600 TWAIN installing 9 TWAIN scanner 27 W Windows 2000 XP and Windows Server 2003 printer properties printer driver 22 Windows 98SE Me printer properties printer driver 22 ...

Страница 55: ...he requirements of the EMC Directive 89 336 EEC and its amending di rectives and the Low Voltage Directive 73 23 EEC and its amending directives Caution Network interface cables with ferrite core must be used for RF interference suppression Copyright 2005 ...

Страница 56: ...DDST Unit Type A Type B Operating Instructions Printer Scanner Reference GB GB B866 8600 ...

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