GTR211 Installation Manual:
Rev 1
26
Troubleshooting:
Ensure power is off before any modifications are made
Problems
Possible Reasons
Solutions
The gate cannot open
or close normally, and
LED does not light.
1. The power is off.
2. Fuse is blown.
3.Control PCB is damaged
1. Switch on the power supply.
2. Licensed Electrician: Check the fuse (see
page 20) and replace if necessary.
3. Contact Richmond Wheel & Castor Co for
replacement PCB (board)
Remote control
doesn’t work.
1. Remote control battery is flat.
2. Remote control is not paired correctly.
1. Check LED lights up when button is
pressed. If not, change the remote-control
battery (A27 battery required)
2. Licensed Electrician: Repeat pairing proce-
dure (refer to page 29)
The gate opens but
cannot close.
1. Stall force is set too low
2. Photocell settings not correct
3. Photocell beam is interrupted
(if installed).
1. Increase stall force to the minimum value
that the gate still operates. (see page 23)
2. Licensed Electrician: If photocell is not
connected, ensure that there is a jumper wire
between 8 and 9 on the J5 terminal. If photo-
cell is connected, ensure the wiring is correct.
3. Check and remove any obstructions.
Gate does not move
when button is
pressed, but motor
makes a noise.
1. Gate is out of alignment.
2. Capacitor has blown or is otherwise
damaged.
1.Put motor into manual mode and check if it
can be opened freely by hand. If not, check
that the gear rack freely moves over the
motor cog.
2. Contact Richmond Wheel & Castor Co for
replacement PCB (board)
Gate does not stop at
the limit switch when
opening/closing.
1. The brackets are positioned incorrectly.
2. The gate opening direction is incorrect
3. Limit switch is damaged.
1. Check that LEDs 11/13turn off when spring
is contacted and reposition if required.
2. Licensed Electrician: Swap MOT1 and
MOT2 lines on terminal J4 (refer to pages 20
) and swap over lines 11 & 13 on terminal J5
ref to fig 26 page 21.
3. Check wiring for any damage. Contact
Richmond Wheel & Castor for a new limit
switch if required.
Gate does not fully
open or close
1. The gate meets an obstacle.
2. Motor output force is too low.
3. Stall force is too low.
1. Remove the obstacle.
2. Licensed Electrician: Increase VR4: Motor
Output Force Adjustment (Page 23).
3. Licensed Electrician: Increase VR1: Stall
Force (Page 23).
For support or assistance with troubleshooting, visit
gatesupport.richmondau.com
Or ring your local Richmond Wheel & Castor Branch
AU:
1300 474 246
NZ:
0800 61 71 81
International:
+613 9551 2233
