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12. WARRANTY
Please contact your dealer in case of a claim under the warranty. If
you have to send the unit back to your provider, enclose a copy of
your receipt and state what the defect is.
The following warranty terms apply:
1. The warranty period for device is one year from date of purchase.
In case of a warranty claim, the date of purchase has to be proven
by means of the sales receipt or invoice.
2. Repairs or replacements under warranty
DO NOT
extend the
warranty period either for the device or for the replacement parts.
3. The following is excluded under the warranty:
•
All damage which has arisen due to improper treatment, e.g.
non-observance of the user instruction.
•
All damage which is due to repairs or tampering by the
customer or unauthorized third parties.
•
Damage which has arisen during transport from the
manufacturer to the consumer or during transport to the retailer.
•
Accessories which are subject to normal wear and tear.
Liability for direct or indirect consequential losses caused by the unit
is excluded even if the damage to the unit is accepted as a warranty
claim.
1. All products must be returned in original packaging and must
contain all components, accessories and user manuals. If any
components are missing, you will be responsible for the cost of the
replacement component and the 25% restocking fee.
2. All returns must be approved with a Return Authorization Number.
Please call our Customer Service Team at (800) 376-7263 to obtain
a Return Authorization Number. Provide the following information
when calling:
•
Item Number
•
Original Order Number
•
Product Serial Number/Lot Number
•
Reason for Return
3. The Return Authorization Number must be marked clearly on the
returned carton and is valid for 10 business days from the date of issue.
4. Returned merchandise must be in the same unit of measure as originally
purchased.
