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35

Before You Call For Service

Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service. 

This water heater incorporates shut off devices that shut the operation of the water heater down if undesirable 

combustion conditions occur, such as the presence of flammable vapors or blockage of the vent and /or 

combustion air-inlet systems.  Please contact a qualified Service Technician if this occurs.

CAUTION: Label all wires prior to disconnection when servicing controls.  Wiring errors can cause improper and 

dangerous operation.  VERIFY PROPER OPERATION AFTER SERVICING.

Problem

Possible Causes

What to Do

Rumbling noise

Scale and sediment

Drain the water heater to remove scale and 

sediment from the tank.  Refer to page 28.

Relief valve pro-

ducing popping 

noise or draining

Pressure build up caused by thermal 

expansion in a closed system.

This is an unacceptable condition and must 

be corrected. Contact the water supplier or 

plumbing contractor on how to correct this.  

Do not plug the relief valve outlet.

Not enough or no 

hot water

Water usage may have exceeded the 

capacity of the water heater.

Wait for the water heater to recover after an 

abnormal demand.

Low gas pressure.

Check gas supply pressure and manifold pres-

sure.

The combination gas control (thermo-

stat) may be set too low.

See the "Water Temperature Setting"of the 

water heater section of this manual.

Leaking or open hot water faucets.

Make sure all faucets are closed.

Check valve error codes.

Refer to gas valve error code table on page 36.

"ON / OFF" switch turned off.

Turn "ON".

Blower unplugged.

Plug in. verify power supply (120 VAC).

Combustion Shutoff System tripped.

Contact a qualified service technician.

Water is too hot

The combination gas control (thermo-

stat) is set too high.

See the "Water Temperature Setting"of the 

water heater section of this manual

Combination gas control (thermostat) 

is defective.

Contact a qualified service technician to re

-

place the combination gas control (thermostat)

CAUTION: For your safety DO NOT attempt repair of gas piping, combination gas control (thermostat), burners, vent 

and or combustion air-inlet systems or other safety devices. Refer repairs to qualified service personnel.

Содержание Power Direct Vent Series

Страница 1: ...s for the proper installation and adjustment of the water heater and two for the owner operator to explain the features operation safety precautions maintenance and troubleshooting of the water heater...

Страница 2: ...can save you time and money over the life of your water heater You ll find many answers to common problems in the Troubleshooting Guide If you review the chart of Troubleshooting Tips first you may n...

Страница 3: ...int thinners etc and the vapors they produce are extremely dangerous DO NOT handle use or store gasoline or other flammable or combustible materials anywhere near or in the vicinity of a water heater...

Страница 4: ...water temperature for each LED indicator of the Combination Gas Control s display D A N G E R HOT Water temperature over 125 can cause severe burns instantly or death from scalds Children disabled an...

Страница 5: ...LP gas must be used with great caution It is heavier than air and will collect first in lower areas making it hard to detect at nose level Before attempting to light the water heater make sure to look...

Страница 6: ...has been subjected to overheating fire flood physical damage or if the gas supply fails to shut off Read this manual entirely before installing or operating the water heater Use this appliance only f...

Страница 7: ...ids which give off flammable vapors are to be used or stored Such liquids include gasoline LP gas butane or propane paint or adhesives thinners solvents and or combustible removers DO NOT obstruct or...

Страница 8: ...ushion built in that compresses as the system pressure increases thereby relieving the over pressure condition and eliminating the repeated operation of the relief valve Other methods of controlling t...

Страница 9: ...relief valve above a suitable open drain to eliminate potential water damage Piping used should be of a type approved for hot water distribution The discharge line must be no smaller than the outlet...

Страница 10: ...e compound is used as the valve body may be damaged The inlet gas pressure to the water heater must not exceed 14 0 in w c 3 5 kPa w c for natural gas or 14 0 in w c 3 5 kPa w c for LP gas For purpose...

Страница 11: ...ABS Schedule 40 DWV Cellular Core ASTM F628 This water heater is approved to use the following materials for the fittings of the vent and combustion air intake systems PVC Schedule 40 DWV ASTM D2665...

Страница 12: ...the instructions in this manual before completing the installation and putting the water heater into service Connect the vent system piping to the blower assembly using the already installed 2 in 5 1...

Страница 13: ...e same atmospheric pressure zone The minimum and maximum equivalent lengths for the vent and combustion air inlet systems are shown in Table 1 Maintain a minimum vertical height of 1 foot 3 5 cm of pi...

Страница 14: ...alent Vent Combustion Air Inlet Lengths Each Pipe Run Max Allowed Equivalent Vent Combustion Air Inlet Lengths Each Pipe Run Vent and Combustion Air Inlet System Termination s Inches Feet Meters Feet...

Страница 15: ...re firmly tight then leak test the vent sys tem joints using a soap and water solution Repair any leak before allowing the water heater to oper ate When using CPVC or ABS pipe and fittings use 90 elbo...

Страница 16: ...ows 75 Gallon 75 100 70 000 Btu hr Models 3 8 2 5 50 15 90 Elbows 3 8 2 5 40 12 Concentric 4 8 2 5 100 30 90 Elbows From 2 000 Ft 609 m Above Sea Level through 5 999 Ft 1 828 m Above Sea Level Model V...

Страница 17: ...bows 3 7 2 45 13 5 Concentric 4 7 2 100 30 90 Elbows 65 Gallon 65 000 56 000 Btu hr Models 4 8 3 50 15 90 Elbows 75 Gallon 75 100 70 000 Btu hr Models 4 8 3 50 15 90 Elbows From 7 701 Ft 2347 m Above...

Страница 18: ...to inside corner H Clearance to each side of centerline extend ed above meter regulator assembly I Clearance to service regulator vent outlet J Clearance to nonmechanical air supply inlet to building...

Страница 19: ...ctors in equivalent vent and or combus tion air inlet lengths longer than 8 feet 2 44 meters or on any other Power Direct Vent model Additional Considerations Do Not install the vent terminal under an...

Страница 20: ...it to the vent connector fitting on the water heater s blower assembly Horizontal lengths of the vent system must slope downward away from the water heater a minimum of 1 8 in per foot 10 mm per meter...

Страница 21: ...ed downward Support vertical and horizontal lengths of the vent and combustion air inlet systems as previously mentioned Vent Connections Figure 5 Combustion Air Inlet Connection Vent Connections Comb...

Страница 22: ...warnings on material containers CAUTION For proper installation DO NOT use solvent cement that has become curdled lumpy or thickened DO NOT thin solvent cement Observe shelf precautions printed on th...

Страница 23: ...ALLUMAGE DE REMPLACEMENT DOIT TRE TALONN 250 C IGNITER AND FLAME SENSOR ALLUMEUR ET CAPTEUR DE FLAMME FLAMMABLE VAPOR SENSOR D TECTEUR DE VAPEUR INFLAMMABLE H G N 120 VAC PLUG FOR POWERVENT BLOWER ASS...

Страница 24: ...any responsibility for such loss or injury resulting from the use of such unau thorized devices CAUTION If local codes require the application of an external insulation blanket to this water heater p...

Страница 25: ...techni cian A new burner access door gasket must be installed on any burner access door that has been removed DON T install this water heater where standing water may occur The base of the water heat...

Страница 26: ...ed Soap and water solution used to check all con nections and fittings for possible gas leak GasCompanyinspectedinstallation ifrequired D Relief Valve Temperature and Pressure Relief Valve properly in...

Страница 27: ...Installation Spring loaded check valve in heating unit hot water supply line and cold water return line not supplied with water heater NOTE This check valve is incorporated in some heating units Refer...

Страница 28: ...all your gas supplier from a neighbor s phone Follow the Do not try to light any appliance Do not touch any electric switch do not use any phone in your building WHAT TO DO IF YOU SMELL GAS Turn off a...

Страница 29: ...ting The temperature of the water in the water heater can be regulated by pressing the buttons on the front of the gas control thermostat Safety and energy conservation are factors to be considered wh...

Страница 30: ...trol thermostat Therefore always remember to test the water temperature with your hand before use and remember that hotter water increases the risk of scald injury Also always supervise young children...

Страница 31: ...in gas valve which will extinguish the main burner flames The blower motor will stay energized for an additional 30 seconds after the control verifies that the burner flame is extinguished in order to...

Страница 32: ...es periodically this may be due to ther mal expansion in a closed water system Contact the water supplier or your plumb ing contractor on how to correct this DO NOT plug the relief valve outlet A wate...

Страница 33: ...ssembly Inspect the combustion air inlet and vent systems Make certain that all joints are secure and that combustion air inlet and vent system supports are all in place Check the outdoor combustion a...

Страница 34: ...combustion air inlet systems Unable to light the main burner Air in gas line Contact a qualified service techni cian to purge the air from the gas line Blocked vent system Contact a qualified service...

Страница 35: ...ow to correct this Do not plug the relief valve outlet Not enough or no hot water Water usage may have exceeded the capacity of the water heater Wait for the water heater to recover after an abnormal...

Страница 36: ...t surface ignitor A B C System in lockout 1 Gas supply is off or too low to operate Turn on the gas supply and or increase the inlet gas supply pres sure 2 Hot surface ignitor not positioned correctly...

Страница 37: ...ing gas control thermostat burners vent connectors or other safety devices Refer repairs to qualified service personnel Use only original equipment replacement parts Blower Assembly Flue Baffle Anode...

Страница 38: ...38 Notes...

Страница 39: ...39 Notes...

Страница 40: ...tic the hard wired carbon monoxide detec tor with alarm and battery back up may be installed on the next adjacent floor level b In the event that the requirements of this subdivision can not be met at...

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