Rheem Multipak MPE02, Руководство пользователя и инструкции по установке

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RHEEM CONTINUOUS FLOW GAS WATER HEATER
WARRANTY – AUSTRALIA ONLY
CONTINUOUS FLOW GAS WATER HEATER MULTIPAK MODELS MP02-MP06
1.
THE RHEEM WARRANTY – GENERAL
1.1
This warranty is given in Australia by Rheem Australia Pty Limited ABN 21 098 823 511 of 1 Alan Street,
Rydalmere New South Wales, and in New Zealand by Rheem New Zealand Limited of 475 Rosebank Road
Avondale Auckland 1026, the suppliers of Rheem continuous flow gas water heaters.
1.2
Rheem offer a trained and qualified national service network who will repair or replace components at the
address of the water heater subject to the terms of the Rheem warranty. Rheem Service, in addition can
provide preventative maintenance and advice on the operation of your water heater. The Rheem Service
contact number in Australia is 131031, with Contact Centre personnel available 24 hours, 7 days a week to
take your call and if necessary to arrange a service call for during normal working hours Monday to Friday
(hours subject to change) or in New Zealand on 0800 657 335.
1.3
For details about this warranty, you can contact us in Australia on 131031 or by email at
warrantyenquiry@rheem.com.au (not for service bookings), or in New Zealand on 0800 657 335 or by email
at rheem@rheem.co.nz (not for service bookings).
1.4
The terms of this warranty and what is covered by it are set out in sections 2 and 3 and apply to water heaters
manufactured after 1
st
September 2018.
1.5
If a subsequent version of this warranty is published, the terms of that warranty and what is covered by it will
apply to water heaters manufactured after the date specified in the subsequent version.
2. TERMS OF THE RHEEM WARRANTY AND EXCLUSIONS TO IT
2.1
The decision of whether to repair or replace a faulty component is at Rheem’s sole discretion.
2.2
If you require a call out and we find that the fault is not covered by the Rheem warranty, you are responsible
for our standard call out charge. If you wish to have the relevant component repaired or replaced by Rheem,
that service will be at your cost.
2.3
Where a failed component or cylinder is replaced under this warranty, the balance of the original warranty
period will remain effective. The replacement does not carry a new Rheem warranty.
2.4
Where the water heater is installed outside the boundaries of a metropolitan area as defined by Rheem or
further than 25 km from either a regional Rheem branch office or an Accredited Rheem Service
Agent’s / Centre’s office, the cost of transport, insurance and travelling between the nearest branch office or
Rheem Accredited Service Agent’s / Centre’s office and the installed site shall be the owner’s responsibility.
2.5
Where the water heater is installed in a position that does not allow safe or ready access, the cost of that
access, including the cost of additional materials handling and/or safety equipment, shall be the owner’s
responsibility. In other words, the cost of dismantling or removing cupboards, doors or walls and the cost of
any special equipment to bring the water heater to floor or ground level or to a serviceable position is not
covered by this warranty.
2.6
This warranty only applies to the original and genuine Rheem water heater in its original installed location and
any genuine Rheem replacement parts.
2.7
The Rheem warranty does not cover faults that are a result of:
a)
Accidental damage to the water heater or any component (for example: (i) Acts of God such as floods,
storms, fires, lightning strikes and the like; and (ii) third party acts or omissions).
b)
Misuse or abnormal use of the water heater.
c)
Installation not in accordance with the Owner’s Guide and Installation Instructions or with relevant
statutory and local requirements in the State or Territory in which the water heater is installed.
d)
Connection at any time to a water supply that does not comply with the water supply guidelines as
outlined in the Owner’s Guide and Installation Instructions.
e)
Repairs, attempts to repair or modifications to the water heater by a person other than Rheem Service
or a Rheem Accredited Service Agent / Centre.