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UV DISINFECTION MODELS 940 001, 940 002
3.
WHAT IS COVERED BY THE RHEEM WARRANTY FOR THE UV UNIT DETAILED IN THIS DOCUMENT
3.1
Rheem will repair or replace a faulty component of your UV system if it fails to operate in accordance with its specifications
as follows:
What components are covered
The period in which the fault must
appear in order to be covered
What coverage you receive
All components
Year 1
Repair and/or replacement of the faulty
component, free of charge, including labour.
Excludes UV lamp (see below)
Chamber
Years 2-5
Replacement of chamber, free of charge, with
labour costs the responsibility of the owner
UV lamp
First 1000 hours
New lamp including labour.
Balance of Year 1
New lamp, pro rata, with labour costs being the
responsibility of the owner
4.
ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY
4.1
To be entitled to make a claim under this warranty you need to:
a)
Be the owner of the UV unit or have consent of the owner to act on their behalf.
b)
Contact Rheem Service without undue delay after detection of the defect and, in any event, within the applicable
warranty period.
4.2
You are
not
entitled to make a claim under this warranty if your UV unit:
a)
Does not have its original serial numbers or rating labels.
b)
Is not installed in Australia.
5.
HOW TO MAKE A CLAIM UNDER THIS WARRANTY
5.1
If you wish to make a claim under this warranty, you need to:
a)
Contact Rheem on 131031 and provide owner’s details, address of the UV unit, a contact number and date of installation
of the UV unit or if that’s unavailable, the date of manufacture and serial number (from the rating label on the UV unit).
b)
Rheem will arrange for the UV unit to be tested and assessed on-site.
c)
If Rheem determines that you have a valid warranty claim, Rheem will repair or replace the UV unit in accordance with
this warranty.
5.2
Any expenses incurred in the making of a claim under this warranty will be borne by you.
6.
THE AUSTRALIAN CONSUMER LAW
6.1
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law
. You are entitled to a
replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
6.2
The Rheem warranty (set out above) is in addition to any rights and remedies that you may have under the
Australian
Consumer Law
.
RHEEM AUSTRALIA PTY LTD
, A.B.N. 21 098 823 511,
For Service Telephone 131 031 AUSTRALIA or 0800 657 335 NEW ZEALAND
Revision Date: 1
st
January 2012
122178B
