Product
name
Serial Number (or Invoice Number)
Packing List Number (or Sales Order Number)
Date of installation
Failure symptoms, including a full description of the problem.
RFL will carefully test and evaluate all returned products, will repair products that
are under warranty at no charge, and will return the warranty-repaired units to the
sender with shipping charges prepaid (see Warranty Information, Appendix A, for
complete details). However, if the problem or condition causing the return cannot be
duplicated by RFL, the unit will be returned as:
No Problem Found.
RFL reserves the right to charge for the testing of non-defective units under
warranty. Testing and repair of product that is not under warranty will result in a
customer (user) charge.
6.4
Shipping and Packaging Information
Should you need to ship the unit back to RFL, please follow these instructions:
1.
Package the unit carefully. It is recommended that you use the original
container if available. Units should be wrapped in a "bubble-wrap" plastic sheet
or bag for shipping protection. ( You may retain all connectors and this
Installation Guide.)
CAUTION: Do not pack the unit in Styrofoam "popcorn" type packing
material. This material may cause electro-static shock damage to the unit.
2. Clearly mark the Return Material Authorization (RMA) number on the outside
of the shipping container.
3. RFL is not responsible for your return shipping charges.
5.
Ship the package to:
RFL
353 Powerville Road
Boonton TWP, NJ 07005-9151
Attn.: Customer Service
