good device. Verify whether or not the problem is corrected. If not, go to Step 5
below. If the problem is corrected, the RFL 3000 4K24 Series Switches and its
associated cables are functioning properly.
5.
If the problem continues after completing Step 4 above, contact your supplier of
the RFL 3000 4K24 unit or if unknown, contact RFLby fax, phone or email
(
) for assistance.
6.2
When Calling for Assistance
Please be prepared to provide the following information.
1.
A complete description of the problem, including the following points:
a. The nature and duration of the problem;
b. Situations when the problem occurs;
c. The components involved in the problem;
d. Any particular application that, when used, appears to create the problem;
2.
An accurate list of RFL product model(s)involved, with serial number(s).
Include the date(s) that you purchased the products from your supplier.
3.
It is useful to include other network equipment models and related hardware,
including personal computers, workstations, terminals and printers; plus, the
various network media types being used.
4.
A record of changes that have been made to your network configuration prior to
the occurrence of the problem. Any changes to system administration procedures
should all be noted in this record.
6.3
Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material Authorization
(RMA) number. To obtain an RMA number, call RFL Customer Service at (510) 438-
9071 during business hours in California or email to
). When
calling, please have the following information readily available:
Name and phone number of your contact person.
Name of your company / institution
Your shipping address
