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warranty (in Australia)
ACCO Australia warrants its products and their parts against defects in materials and workmanship under normal
use for a period of 24 months from the original date of purchase (please retain proof of purchase). During this
period we will repair or replace a defective product or part subject to the following warranty conditions:
The warranty applies only to defects in materials and workmanship under normal use and does not extend to
damage to the Product or parts which result from:-
• Alteration, repair, modification or service carried out by anyone other than an authorised ACCO service centre.
• Accident, neglect, abuse or misuse owing to failure to comply with the normal operating procedures for a
product of this type.
Nothing in this warranty shall have the effect of excluding the liability of ACCO in respect of death and personal
injury caused by the negligence of ACCO. This Warranty is offered (subject to these terms and conditions) in
addition to, and does not affect your rights and remedies under the Australian Consumer Law and other laws.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
For any questions relating to your warranty, please contact your local service agent.
Additional Guarantee
ACCO Australia guarantees the cutting blades of the shredder to be free from defects in material and
workmanship for an extended warranty period from the date of purchase by the original consumer. Please refer to
the table below for the cutter warranty period applicable to your shredder model.
Shredder Models Extended Cutter
Warranty Period
Style, Style+, V35WS, V30WS, Alpha 3
Auto+50, Auto+60 5
Promax V65WS, Promax V60WS, Prostyle, P, RES1223, REX1023,
REM723, SC170, CC175, Auto+80
7
V120, V125, P180CD, P185, RSS2030, RSX1630, RSS2232, RSX1632,
RSM1130, Auto+100, Auto+175, Auto+200
10
RDS2250, RDX1850, RDSM750, RDM1150, RDS2270, RDX2070,
RDSM770, RDM1170, Auto+250, Auto+300, Auto+500, Auto+750, RLS32,
RLX20, RLM11, RLSM9, RLWX19, RLWX30, RLWSFM9, RLWM26,
RLWX39, RLWS47, RLWX25, RLWS35
20
*Please note that the cutter blades will be progressively worn down by shredding fastened sheets (staples and
paperclips)- this is not covered by this warranty. Excessive credit card and CD shredding will also invalidate the
extended cutter warranty. Some shredder models are NOT designed to shred CDs. Any attempt to do so will
invalidate the warranty.
How to Make a Claim
To make a claim under this warranty, contact the ACCO Australia Customer Service Team with your proof of
original purchase handy:
ACCO Australia
Level 2, 8 Lord St
Botany NSW 2019
Ph: 1300 366 376
E: sales.au@acco.com
F: 1300 360 944
The customer service team member will advise whether your product should be repaired, replaced or returned
and advise the next step for you to take. If the product is validated as still under warranty and deemed faulty,
ACCO will bear costs involved with the warranty process. To claim expenses incurred in making a claim under this
warranty, contact our Customer Service Team on the details above.