74
Troubleshooting
Symptom
Possible cause and remedy
No display, radio not responding
to operation
Connect to power using the power cable provided.
Remote control does not
work
Battery dead or incorrectly inserted. Please check that the batteries are inserted in
the correct direction. Point the remote control at the device.
DAB+ reception
interrupted
No stations available
Perform a search.
Antenna not fully extended. Change the radio’s location (e.g. nearer to a
window), perform another search.
Radio programmes glitching
Change the location of the radio.
AUX playback
not working
The radio is in the wrong mode.
Switch to ‘AUX’ mode
Cable connection faulty. Check the cable connection between the radio and the
external device
Poor audio quality when playing music
File with low bit rate. Check the audio file.
Tip: For MP3 files, the bit rate should be 192Kbit/s or higher.
Volume too low
Check the volume setting on the radio. Check the volume setting on the paired
device from which you are playing music.
Network connection cannot be established Check the WiFi function. Activate the DHCP function of the router to which the
radio is to be registered.A firewall may be active in the network.
WiFi connection cannot be established
Check the availability of WiFi networks.
Reduce the distance between the WiFi router and the radio.
Make sure that you are using the correct WEP/WPA password when connecting to
a WiFi router
No internet radio stations available
Check network access points. The radio station is currently unavailable. The
station’s link has been changed or it is no longer transmitting.
USB data carrier not recognised
Make sure that the USB storage device is FAT32 formatted.
No sound is coming from the device. All
other functions are OK.
Headphones are plugged in.
Unplug the headphones.
If you are still unable to rectify the fault after carrying out the checks described, please contact the
technical hotline.
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