1200-000002 r04 13 UPDATED 10/25/2022
FAQ - Continued
•
How can I track my treatments? A unique feature of the REVIAN RED
Cap is the ability to automatically track your treatments and progress.
The Cap must be connected via Bluetooth for a treatment to start. A
treatment does not need Bluetooth connection to continue after the
treatment has started. At the end of a treatment the Cap will
download the treatment data to the mobile device. However, if
Bluetooth connection was severed or lost during a treatment the data
will be sent the next time the Cap connects to the mobile app.
•
How will I know to charge my Cap? An interrupt message will appear
on the mobile app, “REVIAN RED Cap battery needs charge” if
conditions are not met during each initial pairing with the mobile app.
The battery should be charged from a depleted state to a full charge
within 4 hours. The battery will have enough charge to run at least two
treatments. There are also visual indicators that show the state of the
Cap’s charge when connected to the app. When the Cap is charging
the port will appear illuminated blue and once the charge is complete
the light will lightly flash every 4 seconds.
•
Do I need to use Bluetooth to connect to the Cap? The REVIAN RED
Cap must be connected via Bluetooth for a treatment to start.
However, once a treatment has started, the Bluetooth connection can
be severed, and the Cap will continue until the 10-minute treatment is
completed.
•
Do I need to connect to Wi-Fi or Cellular to start a treatment? Yes,
an authorization for a treatment can only be started while connected.
•
When will I see results? The Cap is recommended to be used once a
day for 10 minutes. Every individual is different, but visible hair growth
should be observed during the initial six months of treatment
(introductory treatment phase). REVIAN RED can be used indefinitely.
However, once treatments are stopped then hair loss may resume.
•
How do I clean my Cap? You can clean the Cap by simply wiping it
down with a lightly moistened cloth. Visit the MANUAL section of the
mobile app for more information.
•
How do I purchase additional items? Visit the REVIAN website for
additional items or email us at [email protected].
•
How should I style my hair when performing a treatment? For best
coverage of the scalp when using the Cap, part your hair to maximize
exposure to MLT to reach thinning areas.
•
Why should I attach headliners? The recommended headliners not
only ensure proper fit of the Cap, but they also provide additional
comfort and help maintain cleanliness.
•
Is this a “use it or lose it” treatment plan? Yes. We recommend that
you initiate and complete a treatment every day. If you do not initiate
a treatment on any given day, then it will be lost for that day.
•
Do I need to disconnect from other BT connected devices? Yes. IF
you experience connection issues, disconnect from any previously
connected devices like a smart watch prior to performing a treatment.
Once a treatment has been initiated you may resume the use of other
BT devices.
•
Can I switch to other apps during my treatment? Yes, once a
treatment has been initiated you can use your device as you normally
would.
•
Where can I find my login information? Emails sent to you by
REVIAN
will contain the login email address you provided. If you forgot your
password, go to the “forgot password” area on the mobile app or
members.revian.com to reset.
•
What is the useful service life of the Cap? The Cap and
accessories* are warrantied for 12 months. They have been life
tested to be safe and useful for at least two years under daily
use. If the Cap is well maintained and undamaged, it may last up
to 3-4 years based on estimated battery life. *
Headliners are
suggested to be replaced every three months for consistent fit
and sanitary reasons
•
How do I dispose of my Cap properly after it’s useful service
life? This Cap contains a lithium polymer battery that is classified
by the U.S. government as non-hazardous waste. Refer to your
local requirements for disposal and recycling.
•
Is REVIAN RED suited for everyone? REVIAN RED is FDA-cleared
for males who have Norwood-Hamilton classifications of IIa to V
patterns of hair loss and in females who have Ludwig-Savin scale
classifications of I-1 to I-4, II-1, II-2, or frontal patterns of hair loss,
both with Fitzpatrick Skin Types I-IV. Compare yourself to the
chart below:
**If you cannot find the answer to your question, refer to the REVIAN
website at revian.com/support/ to search our Knowledge Base for
additional answers and the latest information about our product.
8. CUSTOMER SUPPORT
If the REVIAN RED System is not functioning as outlined in these
instructions for use, please refer to
for
additional troubleshooting details.
© 2022 Revian, Inc. All Rights Reserved.
REVIAN and REVIAN Logo are all trademarks of Revian, Inc.
Registered in the U.S.
Revian
®
, Inc.
Durham, NC
4222 Emperor Blvd. Suite 470
For further assistance, please contact us at:
Email:
