en-55
7 : TROUBLESHOOTING
7.1 Hob problem solving
Problem
Possible causes
Solution
The hob does not
switch on.
No power supply.
Make sure the hob is connected to
the electrical supply and switched
on. Check the main circuit breaker
in your home. If the problem persists
after carrying out all the checks, call
a qualified technician.
The hob control
knobs turn without
effect or you are
unable to set the
required cooking
function.
Possible internal breakage of the
knobs.
If the problem persists, call a
specialised technician. Do not
attempt to repair the unit without
the assistance of a specialised
technician.
The glass ceramic
hob is scratched.
Pans with rough bottoms.
Excessively abrasive sponges or
unsuitable cleaning products.
Use pans with a flat smooth bottom.
Consult the “Suitable pans” section.
Some types of pans
may emit creaking or
ticking sounds.
This may be related to the material
of which the pan is made (layers of
different metals expand at different
rates).
This is normal for the pans in
question and is not a sign of a fault.
7.2 Oven problem solving
Problem
Possible causes
Solution
Oven does not switch
on.
No power supply.
Make sure the oven is switched
on and connected to the electrical
supply. Check the main circuit
breaker in your home. If the problem
persists after carrying out all the
checks, call a specialised technician.
The oven control
knobs turn without
effect or you are
unable to set the
required cooking
function.
Possible internal breakage of the
knobs.
If the problem persists, call a
specialised technician. Do not
attempt to repair the unit without
the assistance of a specialised
technician.
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