REPUBLIC BANK CREDIT CARD CENTRE –
13
VX520
»
In the event that your terminal displays an error, refer to these error codes
to troubleshoot your terminal
»
If the code you are experiencing is not shown, retry the transaction
»
If the error persists, contact the Help Desk for support
ERROR CODE
DESCRIPTION
ACTION
Expired Card
The card’s expiration
date has passed.
Ask for another form
of payment
Invalid Card
The four digits keyed do
not match the account
number from the card’s
magnetic stripe.
Re-key the last four
digits of the card
number. If the problem
persists, ask for another
form of payment.
Paper Out
The terminal is out of
paper.
Load a new roll of paper
Please Try Again –
CE
Communications error.
Check the telephone line
or network cable, then
retry the transaction
Please Try Again –
LC
Lost Carrier
Check the telephone line
or network cable, then
retry the transaction
Please Try Again –
TO
Time Out
Check the telephone line
or network cable, then
retry the transaction
Retry Batch Trans
The terminal’s memory
of the last batch
settlement has not been
effectively cleared
Perform Batch
Settlement.
Settlement
Required
The terminal has
reached batch
transaction capacity
Perform Batch
Settlement.
Unsupported Card
The terminal is not
configured for the
card type.
Request an alternate
form of payment.
Should you at anytime question the authenticity of any card being presented
to you, please contact the Help Desk at 625-4411 Ext 29911 and request a
“CODE 10 APPROVAL”.
The Help Desk representative will ask you a series of
“YES”
or
“NO”
questions designed to assist with managing the situation.
TROUBLE
SHOOTING
COMMON
ERRORS
IMPORTANT
SECURITY
INFORMATION
