REPUBLIC BANK CREDIT CARD CENTRE –
5
VX520
»
Insert customer’s chip card into PIN pad with chip facing upwards
»
Key in sale amount on terminal
»
Press
Enter
(green button)
»
Wait for customer to confirm amount and enter PIN on PIN pad once
prompted by terminal
N.B. Not all cards will prompt for a PIN to be entered.
Leave chip card in reader for the duration of the transaction.
Sale receipt is printed
»
Tear off Merchant Copy (to be maintained for 12 months)
»
Prompt appears on screen to print Customer Copy: Yes or No
»
Press
Enter
(green button)
»
Customer’s receipt is printed
»
Follow instructions printed on receipt merchant copy
»
Should the receipt prompt for signature, verify signature and
name of cardholder on receipt by comparing with signature and
name on credit card
»
Tear off Customer Copy and give to customer, together with credit card
If a chip card is swiped on the terminal, the terminal will read the card’s
mag stripe information and determine that a chip is embedded on that
card. The terminal will then prompt to have the chip card inserted in
the chip reader.
Should this occur and no chip can easily be identified on the card, the
following is to be done. The bank must be contacted immediately at
627-3348 and a Code 10 approval must be requested.
To assist with this approval the following is required:
1. The cardholder’s full name as it appears on the card
2. The full card number
3. Any form of identification for the cardholder i.e. driver’s permit,
ID card or passport
CREDIT CARD
TRANSACTION
(CHIP CARD)
CASHIER
