ReplayTV RTV4040, Руководство пользователя

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Guide to ReplayTV
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ReplayTV Limited Warranty and Software License
Note: For your convenience, SONICblue has established a frequently asked questions section at: http://www.replaytv.com. For service assistance or resolution of
a service problem, product information or operation help, please contact the SONICblue Customer Care Department:
By phone: 1-800-933-5899
By email: techsupport@replaytv.com
1. Warranty. SONICblue Incorporated (“SONICblue”) warrants your 4000 series ReplayTV (the “ReplayTV”) and any included ReplayTV accessories) against
defects in material or workmanship as follows:
LABOR: For a period of one (1) year from the date of purchase (“Warranty Period”), if the ReplayTV is determined to be defective, SONICblue will repair or
replace the unit, at its option, at no charge, or pay the labor charges to any ReplayTV authorized service facility. After the Warranty Period, the customer must
pay for all labor charges.
PARTS: In addition, during the Warranty Period, SONICblue will supply, at no charge, a new or rebuilt ReplayTV units in exchange for a defective units. After
the Warranty Period, parts are available from SONICblue authorized service facilities or a ReplayTV Service Center at your expense.
In addition, your ReplayTV carries a 30-day satisfaction guarantee. It may be returned within 30 days of purchase for a full refund (minus any shipping charges).
Your ReplayTV must be returned in warranty condition with all original accessories included, in order to receive a refund.
2. Warranty Service. To obtain warranty service, you must first obtain an RMA number (Return Merchandise Authorization) from a Technical Support Repre-
sentative at SONICblue. A Technical Support Representative may be reached at (800) 933-5899. Once an RMA number is obtained, your ReplayTV must be
shipped freight prepaid, in either its original packaging or packaging affording an equal degree of protection, to the ReplayTV authorized distribution facility. In
order to receive an advance replacement ReplayTV, the customer must furnish a valid credit card number and expiration date. Otherwise, a replacement
ReplayTV will be shipped upon receipt of the defective unit.
In addition, all accessories must be returned with the defective ReplayTV. A new or factory refurbished set of accessories will be furnished with the replacement
ReplayTV. Failure to return any of the accessory items could result in a delay in receiving the replacement ReplayTV, and/or result in an invoice for the missing
accessories.
Important: When calling for an RMA number, please be prepared to answer some basic troubleshooting/setup related questions. It is helpful for you to call when
you are in front of your ReplayTV so that you can respond to operational instructions from a ReplayTV Technical Support Representative.