V_Troubleshooting & Precautions
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IV_Troubleshooting & Precautions
1. Troubleshooting
If you have problems while using Visual Table or installing the driver and program, see
below for the checklist and troubleshooting guide:
1) What to do if the picture screen does not appear after you connect the USB cable
to your PC.
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Choose the right driver in the “Video Device” selection window. (Custom setting/
Camera options/ Video Device: Refer to III. 1
. “2) Custom setting”)
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Windows 7 and above: Choose “TAMTUS-CAM500.”
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Windows XP: Choose “USB 2.0 Camera Device.”
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Once you
see “2592x1944” in the “Camera Resolution” selection window the setting is
complete.
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Click the “OK” button at the bottom and exit “Custom Setting.” Click the “OK” button at
the bottom and exit “Custom Setting”. If there is no image on the screen, choose a
different video device again or choose a lower camera resolution step by step and
check whether the projected image appears on the screen.
Note: To use the VisualTable more easily, getting the right settings is important.
See III. 3. “1) Camera setting” for more details about customizing the settings.
2) What to do if the graphic card does not properly support Direct3D acceleration,
and you can’t start VisualTable.
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You need a graphic card that supports Direct3D acceleration.
2. Precautions
Here are some care tips to follow when using this product:
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Use a clean, soft cloth to remove any dust from around the body of the product.
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Do not use a cloth that contains methane alcohol or ammonia to wipe the product.
Use a soft cloth or cotton swabs to wipe off any dust on the product.
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Do not let water run into the product.
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Do not leave fingerprints or other smudges on the acrylic panels of the product.
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Avoid storing or using the product in a humid or dusty environment.
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Do not expose the product to direct sunlight or excessive heat.
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Do not put the product directly to the sun.
