en
Question / Error / Problem
Cause
Troubleshooting / Solution
Print error
Side shift / layer shift
The upper part of the print
object has shifted laterally.
•
Print bed was not repositioned cor
-
rectly in the printer after removal
and repositioning.
•
Latch on the build plate was not
correctly closed.
•
The print bed moved during printing,
thus impairing printing.
•
Before printing, ensure that the print bed is installed
correctly.
•
Latch clasps must be closed to secure the print bed.
Printing is interrupted with a
filament flow error.
•
Filament does not roll off during
printing.
•
The filament has become knotted. Roll off the fila
-
ment up to the location where it is knotted and cut it
off. Load the filament again and start printing.
The extruder rattles when
printing the first layer (first
few minutes of printing).
•
Incorrect calibration of the print bed
(nozzle too close to the print bed,
filament cannot be extruded from
the nozzle).
•
Level the print bed.
Printer displays an error
message "Short circuit of
12 V power supply" or printer
crashes when the jack plug of
the extractor fan is inserted.
•
If the plug of the extractor fan is
not fully inserted or is inserted or
disconnected during operation, the
socket causes a short circuit.
•
The jack plug of the extractor fan may only be in
-
serted or disconnected when it is switched off.
What does the message "1000
operating hours" mean?
•
When 1000 operating hours have been reached,
servicing is required in accordance with Chapter 11
of the instructions for use.
Unit displays "Short circuit
detected at the motor driver"
as well as an ErrorCode.
•
Overload detected in a motor or
motor is faulty.
•
Unit must be repaired by the service team.
Printer displays "Error in
GCode" if the height of the
object to be printed is more
than 100 mm.
•
Update sliceware to min. version 1.0.3.
Printer displays "Error in
GCode".
•
USB flash drive is faulty. G-Code
files were not correctly saved.
•
Test with another USB flash drive or replace USB
flash drive.
Display remains dark, does
not function after pressing
the reset button.
•
If the reset button is pressed on the
display or the circuit board, the firm
-
ware is deleted.
•
Firmware must be installed again.
What happens if the customer
loses or damages the spacer?
•
The spacer card is available as a spare part.
Art. no. 900219048
When does the Kapton film
need to be replaced?
•
The Kapton film must be replaced if it is scratched
/ damaged / faulty or if adhesion of the models no
longer occurs during printing.
Printing via USB cable is
aborted.
•
If the computer is operating at ca
-
pacity with other tasks (e.g., scan
software is open at the same time),
USB transfer may be interrupted,
and printing aborted.
•
Only print via USB cable if the computer is perma
-
nently available and not operating to 100 % capaci
-
ty. Otherwise, use the USB flash drive.
Is it possible to connect the
printer using a LAN cable?
•
No, a LAN connection is not possible. The printer
does not have a corresponding port.
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