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Q16: Why Skype incoming callers can't hear SkyGWO reminding IVR   

when SkyGWO is set at default gateway IVR mode? 

A:

 When there is a Skype incoming call, SkyGWO will invoke one reminder   

IVR. In order to do that, SkyGWO needs to temporarily set Skype audio out   
device to be any device except SkyGWO. However, for this case, Skype   
might not find other audio out device except SkyGWO in your system.   
Please go to system device manager to enable other system audio device   
as below figure. 

Содержание SkyGWO

Страница 1: ...SkyGWO User Manual V1 0 12...

Страница 2: ...stall SkyGWO Software 26 5 1 SkyGWO Software Installation 26 6 Configure Skype Option 36 6 1 Allow Anyone Call In Chat 36 6 2 Set Skype Always Online 37 6 3 Disable Skype Sounds 38 6 4 Disable Skype V...

Страница 3: ...0 9 SkyGWO Web Management for non Administrator 84 9 1 User Setting Page 84 9 1 1 View Modify User s Information 85 9 1 2 User Logout 86 9 2 Private Phonebook Management 87 9 2 1 Add Private Contacts...

Страница 4: ...yGW4C S Firstly SkyGWO can be connected with PBX extension lines or telecom carrier lines but SkyGW4C S needs to be connected with PBX trunk lines The second difference is SkyGWO has similar feature a...

Страница 5: ...and one number key until you find the colleague You don t need to memorize lengthy phone numbers Just preset your contacts with their reachable phone numbers and enjoys the convenience of Cheese butt...

Страница 6: ...or every employee s PC One PCI E card supports four independent Skype calls and up to 16 Skype lines are supported at one PC Three kinds of call out control methods One unique corporate Skype account...

Страница 7: ...W SW error Skype SkypeOut credit status and call connection status via Skype message or Skype SMS Default speed dial number 999999 for free Skype testing account Echo123 to test whether SkyGWO is func...

Страница 8: ...CD ROM drive Microsoft Windows 10 8 or 7 250MB Free Hard Disk Space at least Skype version 8 30 0 50 512 kbps 4 ports upstream and downstream Internet connection ADSL Cable Modem Four available PBX in...

Страница 9: ...2 1 SkyGWO Application SkyGWO can integrate with enterprise PBX system as application A Or SkyGWO can be a device for SOHO as application B Application A Connect SkyGWO with PBX User can connect 4 FXO...

Страница 10: ...e Skype voice quality 3 Make sure the login OS user has administrator privileges for installing SkyGWO software Note 1 For later content in this manual we name the PC installed with SkyGWO as SkyGWO s...

Страница 11: ......

Страница 12: ...er four SkyGWO Hardware Setup of this manual If not please run the Skype program within the Installation CD Before getting updated SkyGWO software for a new Skype version please DO NOT upgrade Skype T...

Страница 13: ...choose preferred installation folder by Browse User can choose to check boxes for Create a desktop icon Launch Skype after installation or Start Skype when the computer starts Then click Install If u...

Страница 14: ...ways click Back button to go back to the previous step 4 The Free Google Toolbar for Internet Explorer screen will pop out User can choose to check boxes for Install the free Google Toolbar Then click...

Страница 15: ...5 After installation Skype will ask for Create a new Skype Account Then click Next 6 User can provide e mail address and country information and then click Sign In...

Страница 16: ...7 A Getting Started window comes up Press Start button to get a simple guide for setting up Skype 8 The next window will help user to check your sound settings by making a Skype test call Click Next...

Страница 17: ...9 The next window will guide user to add friends to user s Skype contact list Click Next 10 Then user can try to call friends Click Next...

Страница 18: ...11 Next window will guide user to call ordinary phones with SkypeOut and click Finish 12 Next Skype main window will pop up and user can start to enjoy Skype...

Страница 19: ...wer is on 2 Reset button Push button to reset hardware 3 4 FXO ports LED Green LED on indicates device is ready Green LED blinking indicates an incoming call or on a call 4 4 FXO RJ11 Connect to PBX i...

Страница 20: ...ds to be connected to 12V yellow wire Once PC power is on red LED of PCI E card will be solid on 12V power is not used in practice 3 As above figure connect JP1 to 4 pin USB header of the server PC wi...

Страница 21: ...igure 5 If SkyGWO connects with the server PC successfully user will find four USB audio devices FXOAudio00 FXOAudio03 in Windows Device Manager Go to Start menu from the left bottom corner of Windows...

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Страница 24: ...line 3 and FXO port 4 to PBX s extension line 4 2 Set these PBX extension lines which are connected with SkyGWO as one hunt group and remove voice mail function for these extensions When one extensio...

Страница 25: ...Desktop PC built in FXO card Skype gateway PBX or Carrier Line application Standalone FXO Skype gateway PBX or Carrier Line application...

Страница 26: ...sure there are 4 registered Skype accounts including one enterprise account 3 Please make sure the SkyGWO PCI E card is connected with SkyGWO server PC To install SkyGWO software Step1 Insert the Inst...

Страница 27: ...meet minimum system requirements a warning message will pop out User can choose to continue installation or not Step 3 The window of Select Setup Language will show up administrator can select a prefe...

Страница 28: ...Setup Wizard pops out Read the on screen instructions and click Next to continue next step as the figure below Step 5 The window of License Agreement pops out After reading content of the agreement ca...

Страница 29: ...lation Step 6 In the next window of Select Destination Location designate a folder for the installation If this is not a preferred folder for administrator click Browse and choose a folder from the li...

Страница 30: ...r for SkyGWO program s shortcuts in Start Menu folder If this is not a preferred folder click Browse and choose a folder from the list User can choose not to create a Start Menu folder by check the bo...

Страница 31: ...te a desktop icon or Create a Quick Launch icon Check the appropriate box as desire After SkyGWO AP is launched the desktop icons will appear on the computer desktop and the quick launch icon will app...

Страница 32: ...installation information and allows the user to select to start the installation Carefully examine the configurations If configurations need to be changed click Back to make necessary modifications If...

Страница 33: ...user and check call log via web remotely However Tomcat will open port 8080 default port and possibly make the system at risk Please be careful on the setting Administrator can launch Tomcat later vi...

Страница 34: ...tep 13 There will come out below window SkyGWO will send out Skype contact authorize request for all the setting Skype accounts toward the Skype accounts in public or private phonebook It is highly su...

Страница 35: ...Step 14 Administrator could see the logged in Skype icons shown at the right corner bottom of Windows desktop as the below figure Then the installation is completed now...

Страница 36: ...recover Skype setting if SkyGWO won t be used in the future 6 1 Allow Anyone Call In Chat If user wants to let any Skype user call SkyGWO below steps can be followed to enable this function Step 1 Sel...

Страница 37: ...Please set both value to 0 minutes to show the Skype status as always online by following steps Step 1 Select Tools tab from Skype main window Step 2 Select Options Step 3 Select General Step 4 Fill 0...

Страница 38: ...wing steps Step1 Select Tools tab from Skype main window Step2 Select Options Step3 Select Sounds Step4 Cancel settings of connecting call hang up and knocking And then press Save 6 4 Disable Skype Vi...

Страница 39: ...Step 3 Select Video Step 4 Disable Enable Skype Video Click Save button to save configuration...

Страница 40: ...ight bottom corner of Windows desktop Option Include basic settings of SkyGWO Please refer this manual section 7 1 7 5 for details Skype fair Usage Policy Setting to prevent infringing Skype fair poli...

Страница 41: ...er can set user s own limit The accumulative call counts of different SkypeOut number and SkypeOut call minutes are statistic for each Skype account instead of per port Prohibit SkypeOut User can also...

Страница 42: ...calling SkypeOut and replace the Skype account with the Skype backup accounts Once the limit is lifted this Skype account will become an active Skype backup account Each sub Skype account has two Skyp...

Страница 43: ...Hardware not found Not initialize 2 Skype Status Skype login accounts and status such as LogOut OffLine DND Do Not Disturb Can not attach Ready 3 Connect status Free Busy Incoming Skype Call Outgoing...

Страница 44: ...r SkypeOut If rule one is chosen only public phonebook can be used and private phonebook can t be used And there runs the risk of hack s possible Skype SkypeOut calls Rules 2 3 can be deployed for all...

Страница 45: ...ut incorrectly In a brief speed dial plus extension number needs to be avoided to be the same as one possible SkypeOut number such as landline number area code W or W O phone number or international n...

Страница 46: ...the authorize request is accepted then both will become friends and Skype to Skype calls between both parties will have an obvious successful rate Admin can have own invite request message or Skype s...

Страница 47: ...extension via Skype gateway But for non Skype gateway callers they can send Skype chat message like 123 for extension number 123 to company s Skype calling account before the call or when the call is...

Страница 48: ...Choose Check for latest update by right clicking SkyGWO system tray at the right bottom corner of Windows desktop as below SkyGWO supports on line update now When there is a new software release admin...

Страница 49: ...ialogue after making a new setting the new setting will be activated immediately and user can continue to make more changes if necessary After choosing OK or Apply button the new setting will be saved...

Страница 50: ...is running Launch Tomcat and Stop Tomcat as the below figure 1 Language Three languages are supported English Simplified Chinese and Traditional Chinese If the operation system language of user s Sky...

Страница 51: ...be dialed out without waiting for the delay time 4 Delay key of EXT dialing for incoming calls If the delay key is and extension number is 123 Skype incoming caller can send Skype chat message 123 an...

Страница 52: ...s manual 10 Audio recovery Resolve one Skype call party can t hear the other s voice 11 Welcome to SkyGWO platform Please refer chapter 8 9 of this manual Port 8080 is adjustable 12 Launch Tomcat when...

Страница 53: ...can select to accept call forwarding from the first port by checking Accept call forwarding box The default setting is enable Under Skype 8 x Accept call forwarding setting for each gateway port migh...

Страница 54: ...customer support DOD function can help remote or mobile employees easily be reached Such employee s office extension number is the PXB extension port with DOD enabled Any incoming call to this extens...

Страница 55: ...ick Apply to save the changes Step 4 After the changes is saved a warning message will come up to remind user to re launch SkyGWO software Then click OK Step 5 Skype FWD Skype Skype forward to Skype N...

Страница 56: ...ion number If both digits happen to be the same system will treat the dialing out speed dial number as one extension number and might get a wrong call Skype to Skype forward call applies rule one as t...

Страница 57: ...ay of extension dialing after the Skype SkypeOut call is in progress It is suggested to send out extension Skype message just after hearing PBX welcome IVR when the call is in progress to increase ext...

Страница 58: ...busy status with red status LED even the corresponding Skype account is running if this port is disabled User can enable or disable FXO1 to FXO12 ports separately Note It is strongly recommended that...

Страница 59: ...ounds and Audio Devices in control panel SkyGWO program will adjust the volume to its default value If user attempts to change SkyGWO s microphone volume from Sounds and Audio Devices in control panel...

Страница 60: ...Select Setup Language selection when SkyGWO is installed For example if user selects English during installation the default country will be United States SkyGWO supports busy tone for most countries...

Страница 61: ...SMS Short Message Service for some critical events of each port Administrator Skype Account chat Input administrator s Skype account which SkyGWO will send an alert message to Send Skype SMS alert to...

Страница 62: ...s command Line1 to SkyGWO and SkyGWO will reply line 1 detailed status System auto sends status report to administrator s Skype account After checking the box SkyGWO will automatically send all line s...

Страница 63: ...2 After administrator uses voip skype 01 Skype account to send a command Line All to main Skype account in SkyGWO SkyGWO will report all lines detailed status to administrator as below...

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Страница 65: ...n the address bar of the browser Only support IE and Chrome Port 8080 can be adjustable This will open a Welcome to SkyGWO platform page Then user can login by typing user name and password The defaul...

Страница 66: ...setting for incoming outgoing calls and White and Black list Call Log View all call logs Tool Import or export phonebook and user information back up call log and view system usage statistics Profile...

Страница 67: ...8 2 2 Administrator Logout Click Logout button at the right top corner of the screen to logout 8 3 User Account Management Click Users and administrator can view the list of all users...

Страница 68: ...add user accounts The required filled in information includes User Name User ID Password and User Type Administrator can allow user to have Skype to Skype call forward function by setting user s Skyp...

Страница 69: ...pleted click Save button to save the changes Note After viewing the detailed information administrator can decide to delete the user by clicking Delete User button Or administrator can view the user s...

Страница 70: ...ontact s SkypeOut number 2 Group There are 6 groups including Colleague Customer Family Friend Schoolmate and Others Through an appropriate group setting user can find a specific contact through Group...

Страница 71: ...es Skype account Speed Dial and Group When it is done click Save button to save the configuration or click Save Next button to save the current entry and continue to add a new contact 1 Maximum 32 cha...

Страница 72: ...ustomer Family Friend Schoolmate and Others Through an appropriate group setting user can find a specific contact through Group searching Note Skype contacts accounts in e mail or mobile phone number...

Страница 73: ...book to manage public contacts If administrator wants to modify contact s information click contact s Skype account Any information can be modified except the Skype Account When the modification is co...

Страница 74: ...ministrator can click Delete Contact button to delete the contact 8 4 3 Delete Public Phonebook Contacts Click Phonebook and click the check box of the contacts Then click Del Contact button to delete...

Страница 75: ...Skype account Remember to click Save button to save your setting and make it valid If some Skype account calls any Skype account of SkyGWO very often and the total incoming calls count from this Skype...

Страница 76: ...nable Incoming White list to only allow incoming calls from the assigned Skype accounts within the incoming white list Either black list or outgoing white list can be chosen After black list is enable...

Страница 77: ...e black list is enabled any Skype contact in the list can t dial in SkyGWO and SkyGWO can t make calls to these contacts 8 5 2 Security setting for outgoing call SkypeOut limit time frame To prevent i...

Страница 78: ...frame The input format is XXXX For example 2230 is for 1030PM After your setting is complete please remember to click Save button to save your setting and make it valid Enable Cancel Black White list...

Страница 79: ...g call is the same as add or remove Skype accounts for incoming call black list in section 8 5 1 Security setting for incoming call After outgoing white list is enabled SkyGWO only allows outgoing cal...

Страница 80: ...lic for calls without user ID and user name for calls with user ID dialing rule 2 3 Contact call out Skype account or SkypeOut number Direction Skype incoming call or Skype SkypeOut outgoing call Dest...

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Страница 82: ...e to virus attack or PC crash Import Data from an Excel File Only supports excel file format now Administrator can use this function to upload All user information and Phonebook to SkyGWO Click Browse...

Страница 83: ...tem is close to its usage limit Occupied counts per port Check each port every 5 minutes if it is occupied or not Count one if the port is occupied The purpose is to know if all ports are utilized in...

Страница 84: ...nd type in http IP 8080 like http 192 168 33 197 8080 in the address bar of the browser This will open the SkyGWO Welcome page Please type user name and password to log in If user doesn t want to type...

Страница 85: ...ll Log View personal call log Profile Modify user s information My Skype Get user s Skype contact list for private phonebook FAQ Frequently asked questions Logout User logout 9 1 1 View Modify User s...

Страница 86: ...User can modify password and comments data from Profile page Click Save button to save after modification 9 1 2 User Logout Click Logout button at the right top corner of screen to log out...

Страница 87: ...2 Contact s SkypeOut number 2 Group There are six groups including Colleague Customer Family Friend Schoolmate and Others User can sort the list by clicking the tab of Skype Account Nickname Speed Dia...

Страница 88: ...eans the delay to send out the extension number when the Skype call is in progress There are options 1 9 seconds and the default is 2 seconds 4 Maximum 50 characters for E mail address 5 Group There a...

Страница 89: ...t such Skype account information in phonebook As following two figures user needs to click the Skype contact with right mouse and choose View Profile Then get contact s Skype account ID and fill in fo...

Страница 90: ...act s Skype account Any information can be modified except the Skype account When the modification is completed click Save button to save the changes 9 2 3 Delete Private Contacts Click Phonebook and...

Страница 91: ...ck Del Contact button to delete 9 2 4 View Public Contacts Click Phonebook and then click Public Contact to view public contacts list Only administrator can modify public contacts information 9 3 View...

Страница 92: ...page local PC s Skype contacts can be transferred to phonebook Admin or users can use ContactTool to upload Skype contacts to public phonebook If admin wants to use Connect Skype tool in the Skype Fri...

Страница 93: ...Step 2 Click Connect Skype button again There might pop out below window Select Allow this site to use Skype contact management or Allow this site to use Skype contact management but ask again in the...

Страница 94: ...Friends list page User can click Assign to edit speed dial for each contact Speed dial number can be up to 20 digits Step 4 After finishing adding contacts speed dial number please click Transfer to P...

Страница 95: ...fer contacts the screen will show the transferred contacts and user can do more modification Using ContactTool Step 1 Please click ContactTool Step 2 There pop out two ContactTool exe warning messages...

Страница 96: ...Skype at one time and take following steps to upload Skype contacts into phonebook Then allow next Skype to allow ConactTool exe access Don t allow ConactTool exe to access multiple Skype clients at...

Страница 97: ...Web Server window Please fill in User Name Password Web Server IP address Web login IP address and Port number then click OK Admin can also fill in admin s User Name and Password to upload Skype conta...

Страница 98: ...ContactTransfer exe Please click Run Step 8 Contacts with speed dial has been uploaded to phonebook Please go to Phonebook page to check 9 5 FAQ Click FAQ to view frequently asked questions...

Страница 99: ...O ports are connected to PBX extensions 100 103 and the extension number 100 103 are grouped When employee dials extension 100 and extension 100 is busy the call will be forwarded to the free extensio...

Страница 100: ...D Password and get another IVR if verified code is correct Then press contact s speed dial number or SkypeOut number for a Skype call It is also allowed to press Account ID Password contact s speed di...

Страница 101: ...rule is chosen Account ID and then wait for another IVR to press contact s speed dial number or SkypeOut number for a Skype call It is also allowed to press Account ID contact s speed dial number or...

Страница 102: ...to a SkypeOut call by pressing key through phone keypad if the Skype call has a bad communication quality or the contact is unavailable User can t hang up the current Skype call if user wants to use...

Страница 103: ...l by SkypeOut2 number Press 0 Call contact s Skype account Note 1 If user does not set the Cheese Button contact table pressing 0 1 or 2 will not have any effect 2 When user wants to use Cheese Button...

Страница 104: ...am warning of Don t run How should I do A Please click More info as the content circled in red of below figure Then below window pops out Click Run anyway to continue installation Then you will get UA...

Страница 105: ...em s dialing rules in Dialing rule and limit of SkyGWO system tray icon Step 3 Make sure contacts for public or private phonebook are set Step 4 Pick up desktop phone and dial SkyGWO PBX number 200 If...

Страница 106: ...t secondary logon service in SkyGWO server PC as following steps Step 1 Select Control Panel from Windows start menu Step 2 Select Administrative Tools Step 3 Select Services Step 4 Double click Secon...

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Страница 109: ...d cause problems And SkyGWO system tray icon shown Q7 Why there is no audio out after finishing SkyGWO hardware and software setup A After SkyGWO hardware is connected to a server PC successfully SkyG...

Страница 110: ...ar each other sometimes A This problem might be due to internet quality If this problem exists continuously user can try to click Audio recovery button from General page of SkyGWO system tray Option w...

Страница 111: ...if the problem is related with PBX or not Q10 Why incoming Skype calls can t be picked up call forwarded to the sub Skype accounts fail A SkyGWO software might not forward incoming calls for gateway...

Страница 112: ...ally From Skype GUI choose tools options and click calls And below picture will pop out Choose Show advanced options and pop out following picture Please make sure Answer incoming calls automatically...

Страница 113: ...b Make sure each port either setting Take the incoming call or Accept call forwarding If there is no any port setting for Take the incoming call or Accept call forwarding call forwarding doesn t work...

Страница 114: ...ersions user needs to set Skype account call forward like the accepting forwarding Skype accounts in above item b table from Skype web site for the first Skype account of the gateway by logging in www...

Страница 115: ...nt Skype software either has failure of DTMF sending or lacks of Skype dial pad during a Skype to Skype call SkyGWO software after version 1 1 0 23 allows Skype callers to send Skype chat message to c...

Страница 116: ...t after hearing PBX welcome IVR when the call is in progress to increase extension dialing accuracy Regarding details of Skype forward to Skype please refer step 5 of 7 1 1 Skype account setting of th...

Страница 117: ...ype chats There is no dial pad support for extension dialing during a Skype to Skype call User needs to enable Extension number dialing for Skype incoming calls Enabling this function might cause Skyp...

Страница 118: ...e sub Skype account For such case Skype callers need to send Skype chat to sub Skype account for extension dialing after the call is forwarded to one sub Skype account and callers can hear company s w...

Страница 119: ...rocedures And inform possible callers to add Skype gateway first Skype account as their Skype contact Choose Skype setting by right clicking SkyGWO system tray at the right bottom corner of Windows de...

Страница 120: ...op connection the default setting might leave gateway s USB audio devices FXOAudio0x under the control of the remote connecting machine and cause Skype audio setting error in the Skype gateway Before...

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Страница 122: ...ne possibility is Skype upgrade patch is within Windows upgrade patch You can update Skype to 8 30 0 50 version Another possibility is caused by ant virus software like Avast updater You can follow be...

Страница 123: ...below Step 3 Press Components in the left site and Uninstall Component to uninstall software updater If Uninstall Component is not seen please press Software Updater to find it Remember to save the c...

Страница 124: ...coming call SkyGWO will invoke one reminder IVR In order to do that SkyGWO needs to temporarily set Skype audio out device to be any device except SkyGWO However for this case Skype might not find oth...

Страница 125: ...ystem sound and click Properties as below left side picture Then the right side picture pops out choose Enhancements page and enable Disable all enhancements Exit Skype application and run again and t...

Страница 126: ...ype window size but stays at Setting or Help and feedback page as figure 2 it will cause SkyGWO has problem to detect the incoming Skype call and doesn t ring the connecting phone Besides if the Skype...

Страница 127: ...Figure 1...

Страница 128: ...Figure 2 User can keep Skype main window at Windows desktop as below to prevent above phone ring problem...

Страница 129: ...Q19 Why sometimes Skype call was hung up suddenly or caller heard busy tone but the call was still in progress A Due to Skype 8 x doesn t have any developer s API user needs to prevent...

Страница 130: ...e call or caller might suffer in progress calls disconnected or hearing busy tone problems Even user needs to disconnect Skype calls manually via Skype GUI after the caller hooks on the phone if Skype...

Страница 131: ...r is encouraged to try to correct the interference by implementing one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and re...

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