Regency
®
P36-5 Gas Log Fireplace
39
WARRANTY
Regency
®
Fireplace Products are designed with reliability and simplicity in mind. In addition, our internal Quality Assurance Team carefully
inspects each unit thoroughly before it leaves our door. FPI is pleased to extend this limited lifetime warranty to the original purchaser
of a Regency
®
Product.
The Warranty:
Lifetime
Covered under the agreement are the following components: Combustion chamber, heat exchanger, burner tubes, logs, embers, glass (thermal
breakage) and all gold plating against defective manufacture.
The above will be covered for parts and labour for the
fi
rst
fi
ve years and parts only thereafter.
Electrical components such as blowers, switches, wiring, thermodiscs, remote control, thermopiles, thermocouples and gas valves are covered for
two years from the date of purchase. Coverage for labour is one year.
The warranty on brass parts is for one year, no labour. The brass is not warranted against tarnishing.
Conditions:
All installations must be performed by a quali
fi
ed gas
fi
tter and installed according to all applicable local and national codes. Also, all service
work must be carried out by a quali
fi
ed gas service person provided by the selling dealer. It is the responsibility of the installer to ensure that
the appliance is
fi
ring as per rating plate. Any part or parts of this unit which in our judgement show evidence of such defect will be repaired or
replaced at Regency
®
's option, through an accredited distributor or agent provided that the defective part be returned to the distributor or agent
Transportation Prepaid,
if requested. In areas where there is not an approved service agent or the closest approved service agent is situated
more than twenty-
fi
ve (25) kilometres from the installation, Australian Heating Distributors are not obliged to arrange warranty repairs and travel
and/or additional labour charges will apply.
Exclusions:
This limited Lifetime Warranty does not extend to or include paint, door or glass gasketing or trim. It does not cover installation and operational
related problems such as over-
fi
ring, downdrafts or spillage caused by environmental conditions, nearby trees, buildings, hilltops, mountains,
inadequate
fl
ueing or ventilation, excessive offsets, negative air pressures caused by insuf
fi
cient make up air, mechanical systems such as furnaces,
fans, clothes dryers etc.
The warranty does not extend to any part or parts which show evidence of misuse or abuse, neglect, accident, lack of maintenance, or improper
installation.
Products made by other manufacturers and used in conjunction with the operation of this appliance without authorization from Regency
®
, may
nullify your warranty on this product.
FPI Ltd., shall in no event be liable for any special, indirect consequential damages of any nature whatsoever which are in excess of the original
purchase price of the product. Any alteration to the unit which causes sooting or carboning that results in damage to the exterior facia is not the
responsibility of FPI.
General:
It is essential that all submitted claims provide all of the necessary information including purchase date, serial #, type of unit and part or parts
requested.
SUBJECT TO CHANGE.
DISTRIBUTORS:
Western
Australia
Eastern
Australia
AUSTRALIAN HEATING DISTRIBUTORS
FIREPLACE PRODUCTS AUSTRALIA PTY. LTD.
31 CLUNE STREET
21-23 SOUTH LINK BLVD.
BAYSWATER, WA 6053
DANDENONG, VIC 3175
SERVICE AGENTS:
HEARTH HOUSE SERVICE
31 CLUNE STREET
BAYSWATER, WA 6053
NOTE: PLEASE RETAIN YOUR INVOICE AS PROOF OF PURCHASE FOR WARRANTY VERIFICATION
INCORRECT INSTALLATION OR GAS PRESSURE SETTINGS ARE NOT COVERED BY WARRANTY
A SERVICE OR CALLOUT FEE WILL BE CHARGED IN THESE CIRCUMSTANCES.
