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Regency Gemfire™ Gas Fireplace
WARRANTY
Regency
®
Fireplace Products are designed with reliability and simplicity in mind. In addition, our internal Quality Assurance Team carefully inspects each unit thoroughly
before it leaves our door. Regency
®
is pleased to extend this limited lifetime warranty to the original purchaser of a Regency
®
Product. Regency
®
will repair or replace
goods free of charge in the event of defects arising from faulty materials or workmanship in accordance with the warranty terms in relation to Definitions, Warranty
Conditions and Exclusions stated in this document.
The benefits to the consumer given by this warranty are in addition to all other rights and remedies of the consumer under a law in relation to the goods or services to which the
warranty relates.
Our goods come with the guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation
for any other foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount
to a major failure.
The Warranty:
Lifetime
Covered under the agreement are the following components: The combustion chamber, heat exchanger, burner tubes/pans, logs, glass crystals, ceramic spa stones, pebbles,
brick panels and gold plating (against defective manufacture only) are covered under the Limited Lifetime Warranty for five (5) years for parts and labour and parts only thereafter.
External casting, surrounds and grills are covered against cracks and warps resulting from manufacturer defects, parts and labour for one (1) year from the date of purchase and
parts only thereafter.
Regency Fireplace Products is not liable for freight or labour on any gas appliance replaced in the field.
Special Finishes - One year on stainless steel panels, nickel overlays, nickel faceplates, brushed nickel and antique copper full screens and doors. You can expect some changes in
color as the product "ages" with constant heating and cooling. FPI warranties the product for any manufacturing defects on the original product. However, the manufacturers warranty
does not cover changing colors and marks, ie. finger prints, etc applied after the purchase of the product. Damage from the use of abrasive cleaners is not covered by warranty.
Electrical components such as fans, switches, ignition modules, wiring, thermodiscs, remote control, thermopiles, thermocouples and gas valves are covered for one year for parts
and labour from the date of purchase.
The warranty on brass parts is for one year, no labour. The brass is not warranted against tarnishing.
Repair/replacement parts purchased by the consumer from Regency
®
after the original coverage has expired on the unit will carry a 90 day warranty valid with a receipt only. Any
item shown to be defective will be repaired or replaced at our discretion. No labour coverage is included with these parts.
Conditions:
All installations must be performed by a qualified gas fitter and installed according to all applicable local and national codes. Also, all service work must be carried out by a qualified
gas service person provided by the selling dealer. It is the responsibility of the installer to ensure that the appliance is firing as per rating plate. Any part or parts of this unit which in
our judgement show evidence of such defect will be repaired or replaced at Regency
®
's option, through an accredited distributor or agent provided that the defective part be returned
to the distributor or agent
Transportation Prepaid,
if requested. In areas where there is not an approved service agent or the closest approved service agent is situated more than
thirty (30) kilometres from the installation, Regency is not obliged to arrange warranty repairs and travel and/or additional labour charges will apply.
Porcelain/Enamel - Absolute perfection is neither guaranteed nor commercially possible. Any chips must be reported and inspected by an authorised dealer within three days of
installation. Reported damage after this time will be subject to rejection.
It is the general practice of Regency
®
to charge for larger, higher priced replacement parts and issue credit once the replaced component has been returned to Regency and
evaluated fro manufacturer defect.
At all time Regency reserves the right to inspect product in the field which is claimed to be defective.
All claims must be submitted to Regency
®
by authorised selling dealers. It is essential that all submitted claims provide all of the necessary information including customer name,
purchase date, serial #, type of unit, problem, and part or parts requested, without this information the warranty will be invalid.
Exclusions:
This limited Lifetime Warranty does not extend to or include paint, door or glass gasket or trim. It does not cover installation and operational related problems such as over-firing,
down drafts or spillage caused by environmental conditions, nearby trees, buildings, hilltops, mountains, inadequate flueing or ventilation, excessive offsets, negative air pressures
caused by insufficient make up air, mechanical systems such as furnaces, fans, clothes dryers etc.
Embers, rockwool, gaskets, door handles and paint are not covered under the terms of this warranty policy.
Regency
®
will not be liable for acts of God, or acts of terrorism, which cause malfunction of the appliance.
Performance problems due to operator error will not be covered by this warranty policy.
The warranty does not extend to any part or parts which show evidence of misuse or abuse, neglect, accident, lack of maintenance, or improper installation.
Products made by other manufacturers and used in conjunction with the operation of this appliance without authorisation from Regency
®
, may nullify your warranty on this product.
Regency shall in no event be liable for any special, indirect consequential damages of any nature whatsoever which are in excess of the original purchase price of the product. Any
alteration to the unit which causes sooting or carboning that results in damage to the exterior facia is not the responsibility of Regency Fireplace Products.
SUBJECT TO CHANGE.
