Regency Hume Freestanding Wood Fire
11
WARRANTY
Regency
®
Fireplace Products are designed with reliability and simplicity in mind. In addition, our internal Quality Assurance Team carefully inspects each unit
thoroughly before it leaves our door. Regency®
is pleased to extend this limited lifetime warranty to the original purchaser of a Regency
®
Product. Regency
®
will
repair or replace goods free of charge in the event of defects arising from faulty materials or workmanship in accordance with the warranty terms in relation to
Defi nitions, Warranty Conditions and Exclusions stated in this document.
The benefi ts to the consumer given by this warranty are in addition to all other rights and remedies of the consumer under a law in relation to the goods or services to which
the warranty relates.
Our goods come with the guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
The Warranty:
Covered under the agreement
against manufacturer's defects
from the date of purchase
are the following components:
The Firebox for 15 years;
(Parts & labour for the fi rst 5 Years and parts only thereafter)
Steel Baffl es for 12 months;
Cast Iron Liners / Baffl es for 2 years;
Electrical components (ie. fans, switches) for 12 months.
(Parts & labour from the invoiced purchase date)
Regency Fireplace Products is not liable for freight or labour on any wood burning appliance replaced in fi eld.
Repair/replacement parts purchased by the consumer from Regency Fireplace Products after the original coverage has expired on the unit will carry a
90 day warranty, valid with a receipt only. Any item shown to be defective will be repaired or replaced at our discretion. No labour coverage is included
with these parts.
Conditions:
Any part or parts of this unit which in our judgement show evidence of such defects will be repaired or replaced at Regency Fireplace Product's option, through an
accredited distributor or agent provided that the defective part be returned to the distributor or agent
Transportation Prepaid,
if requested. In areas where there
is not an approved service agent or the closest approved service agent is situated more than thirty (30) kilometres from the installation, Regency is not obliged to
arrange warranty repairs and travel and/or additional labour charges will apply.
It is the general practice of Regency Fireplace Products to charge for larger, higher priced replacement parts and issue credit once the replaced component has
been returned to Regency Fireplace Products and evaluated for manufacturer defect.
The authorised selling dealer is responsible for all in-fi eld service work carried out on your Regency product. Regency Fireplace Products will not be liable for results
or costs of workmanship from unauthorised service persons or dealers.
At all times Regency Fireplace Products reserves the right to inspect product in the fi eld which is claimed to be defective.
All claims must be submitted to Regency Fireplace Products by authorized selling dealers. It is essential that all submitted claims provide all of the necessary in-
formation including customer name, purchase date, serial #, type of unit, problem, and part or parts requested, without this information the warranty will be invalid.
Exclusions:
This warranty does not extend to or include paint, door or glass gasketing, neo-ceramic glass, fi rebrick or trim. It does not cover installation and operational related
problems such as over-fi ring, use of corrosive driftwood, downdrafts or spillage caused by environmental conditions, nearby trees, buildings, hilltops, mountains,
inadequate fl ueing or ventilation, excessive offsets, negative air pressures caused by mechanical systems such as furnaces, fans, clothes dryers etc.
At no time will Regency Fireplace Products be liable for any consequential damages which exceed the purchase price of the unit. Regency
Fireplace Products has no obligation to enhance or modify any unit once manufactured. ie. as products evolve, fi eld modifi cations or upgrades will not be performed.
Regency Fireplace Products will not be liable for travel costs for service work.
Installation and environmental problems are not the responsibility of the manufacturer and therefore are not covered under the terms of this warranty policy.
Any unit which shows signs of neglect or misuse is not covered under the terms of this warranty policy.
The warranty will not extend to any part which has been tampered with or altered in any way, or in our judgment has been subject to misuse.
Freight damage to stoves and replacement parts is not covered by warranty and is subject to a claim against the freight carrier by the dealer.
Regency Fireplace Products will not be liable for acts of God, or acts of terrorism, which cause malfunction of the appliance.
Performance problems due to operator error will not be covered by this warranty policy.
Products made or provided by other manufacturers and used in conjunction with the operation of this appliance without prior authorisation from Regency Fireplace
Products may nullify your warranty on this product.
SUBJECT TO CHANGE.
