Maintenance and Support
Support
REGATRON
Performance. Precision. Quality.
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7.2 Support
This section answers the following questions:
• How can you contact Regatron Customer Support? (
• What does Regatron Customer Support need to know?
)
7.2.1 How can you contact Regatron Customer Support?
The Regatron Customer Support address is the following:
Regatron AG
Technical Customer Support
Feldmuehlestrasse 50
CH-9400 Rorschach
SWITZERLAND
E-mail: [email protected]
Phone: +41 (0)71 846 67 44
Web: www.regatron.com
7.2.2 What does Regatron Customer Support need to know?
To help you in a most efficient way, Regatron Customer Support needs the following information:
• Contact Information (
)
)
)
7.2.2.1 Contact Information
Contact information is the following:
• Name of your company
• Name of a contact person, i.e. the person with whom further contact will be made
• E-mail address, telephone number (extension) of the contact person
• Support number, e.g. S12345678 (if you have already received one for your problem from Regatron customer
support)
Regatron Customer Support assists you in case of questions on hardware, software,
interfaces and maintenance as well as in the event of a repair.
You can send
in advance. This way Regatron Customer
Support will have it available in the support case.