USER MANUAL
34
cost of shipping and picking up Red Shark Bikes for repair. No product should be returned to Red
Shark Bikes without first contacting the Red Shark Bikes technical team.
IMPORTANT
: Please note the model and serial number of your RED SHARK equipment for your records.
Consult our team to determine the location of the serial number. Put your sales receipt or proof of
purchase in this manual for reference. This record will also help you in any police investigation or
insurance claim.
IMPORTANT
: You must keep the original packaging to be able to manage the collection of the return
or if it were the case of guarantee. If this is not the case, the client must be responsible for the
transport and the damages that may occur.
NOTES
:
• Red Shark Bikes can be guaranteed by the individual recorder of the serial num
ber. In case of loss
or theft, your personal files will be necessary. You can find the serial number of your equipment You
will find the serial number of your bike in the Red Shark packing list and a part of it in the lower area of
the table near the rear fin.
• The following limited warranty applies to all current Red Shark Bikes products manufactured on or
after January 1, 2022.
• For products purchased before 2022, the previous law continues to apply.
24.1 LEGAL GUARANTEE within the European Union:
RED SHARK BIKES warrants to the original owner that the original components of each RED SHARK BIKES
kit are free from defects in materials and workmanship for 3 years for individuals and 1 year for
professionals. Limitation of Liability. This warranty covers only the repair, replacement or refund of the
Red Shark Bikes covered product. Damage to other people or property is not covered by this legal
guarantee. Injuries are not covered by this warranty.
Red Shark Bikes warrants its products against defects in materials and workmanship for a period of 3
years for individuals and 1 year for professionals from the date of original purchase. They are
professional entities that use them for business activities (6 months of legal gua 6 months of
commercial guarantee), with 14 calendar days in both cases to exercise their right of return, as long
as the purchase has been made through an authorized Red Shark Bikes dealer or directly through Red
Shark Bikes or the Red Shark Bikes website. This warranty is void if the equipment is altered, misused,
mishandled, misadjusted, suffers excessive wear, or is repaired by anyone not authorized by Red Shark
Bikes. Red Shark Bikes equipment is made for consumer recreational use and for commercial or rental
use (professionals) is 1 year. The warranty does not include transportation costs incurred due to the
need for service. Red Shark Bikes reserves the right to make design changes and improvements to its
products without obligation to install such improvements on any of its products previously
manufactured and sold. For warranty service or to obtain a copy of the Red Shark Bikes Warranty
Policy, including a complete list of exclusions and limitations, contact Red Shark Bikes.
BEFORE you send anything back to us, please contact our customer service team to discuss your
problem and obtain a Return Merchandise Authorization. There are limitations to the shipment of
lithium-ion batteries and we will not accept service returns without prior notice. Contact us for more
information on how to deal with defective products at: [email protected] or by phone +34
972 007 036
We are not equipped to handle walk-ins at our headquarters in Roses, Spain, so even if you live near
