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RED ROCKET-X INSTALLATION INSTRUCTIONS

955-0033, REV-E

REDCINE-X PRO DOES NOT RECOGNIZE RED ROCKET-X IN THUNDERBOLT

EXPANSION CHASSIS

SYMPTOM

A RED ROCKET-X is installed in a Thunderbolt expansion chassis that is connected to your Mac. The Mac

recognizes the RED ROCKET-X but REDCINE-X PRO does not.

POTENTIAL RESOLUTION

1.  Disconnect the Thunderbolt expansion chassis from your Mac.
2.  Connect the Thunderbolt expansion chassis to your Mac.
3.  If REDCINE-X PRO still does not recognize the RED ROCKET-X, restart your Mac.

Содержание ROCKET-X

Страница 1: ...RED ROCKET X RED COM RED ROCKET X INSTALLATI O N I NSTRUCTI ON S ...

Страница 2: ...Install RED ROCKET X 16 Required Tool 20 Power Supply 20 Attach the PC Extender to the RED ROCKET X 20 Chapter 5 Install in a Windows based Computer 20 Install RED ROCKET X and HD SDI Slot Filler 21 Chapter 6 Install Driver and Firmware 25 Download Driver and Firmware 25 Install RED ROCKET X Driver 25 Install and Upgrade RED ROCKET X Firmware 34 Validate RED ROCKET X Installation 36 Chapter 7 Set ...

Страница 3: ...stered trademark of LMI COMPLIANCE STATEMENTS FEDERAL COMMUNICATIONS COMMISSION FCC STATE MENTS This equipment has been tested and found to comply with the limits for a Class A digital de vice pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference when the equipment is operated in a com mercial environment This equipment gener ...

Страница 4: ... performance issues with your RED ROCKET X when operating within this temperature range please file a support ticket on https support red com Only use the RED ROCKET X when it is in good working order The system in which you are trying to install the RED ROCKET X usually works with voltages that can be hazardous to your health Never work on the system or access its interior with any power cable at...

Страница 5: ... while REDCINE X PRO accesses a RED ROCKET X NOTE The RED ROCKET X does not require or support the RED ROCKET Breakout Box The RED ROCKET Breakout Box is only compatible with the RED ROCKET SCOPE OF THESE INSTRUCTIONS In order to install the RED ROCKET X system you should have experience with installing hardware components in a computer system and be familiar with the hardware structure and interi...

Страница 6: ...n the appropriate driver from the company providing the application If you are interested in developing your own tools for Linux you may want to sign up for the R3D SDK RED DOES NOT provide drivers for Linux REQUIRED SOFTWARE RED ROCKET X driver Part of the RED ROCKET X Installer available for download at www red com downloads RED ROCKET X firmware Part of the RED ROCKET X Installer available for ...

Страница 7: ...ameras post production and digital cinematography RED com downloads Go to the RED Downloads page to download the latest firmware operation guides and post production software DSMC Toolkit Go to the RED Downloads page to find the DSMC Toolkit which offers many helpful tools and resources to customize and improve your DSMC workflow Support red com Check the RED SUPPORT site for FAQs or to file a sup...

Страница 8: ...ode DisplayPort DP output connector 3 SDI Out A Connection for SDI Out A on the HD SDI Slot Filler 4 SDI Out B Connection for SDI Out B on the HD SDI Slot Filler 5 Power 6 pin PCIe female connector 6 PC extender PC extender to fit the RED ROCKET X securely in the PCIe slot and card holder 1 HDMI adaptor for HDMI over DisplayPort is not supported 2 Disabled RED ROCKET X Connectors 02 RED ROCKET X C...

Страница 9: ...the HD SDI slot filler is optional Review your system and project requirements before you decide whether or not to install the HD SDI slot filler For more information go to Supported HD SDI Signals on page 46 1 2 CONNECTOR DESCRIPTION 1 SDI Out A BNC connector for an output of digital video signals serial digital interface port A 2 SDI Out B BNC connector for an output of digital video signals ser...

Страница 10: ... ROCKET X or graphics card ensure that the unused connector does not come in contact with a fan or any moving parts WARNING Regardless of how you connect the RED ROCKET X DO NOT overload the Mac Pro power supply WARNING DO NOT connect both connectors of the PCIe 6 pin to 6 pin Dual Y Power Splitter to your graphics card INSTALL RED ROCKET X AND HD SDI SLOT FILLER WARNING The computer system you ar...

Страница 11: ...o power connector and the other power connecter is unused connect a 6 pin PCIe power cable either a PCIe 6 pin to 6 pin power cable or the included PCIe 6 pin to 6 pin Dual Y Power Splitter to power connector B on the backplane board this is the upper power connector that is closer to the optical drive Connect the 6 pin PCIe power cable to the RED ROCKET X in Step 17 If both Mac Pro power connecto...

Страница 12: ... not in your way when you install the RED ROCKET X 13 Angle the RED ROCKET X so that the end with the DisplayPort connections is angled toward the upper right corner 14 Insert the RED ROCKET X into the system so that the metal bracket at the end with the DisplayPort connections clears the top 15 Straighten the RED ROCKET X Connect Power Angle RED ROCKET X ...

Страница 13: ...ING If you use the PCIe 6 pin to 6 pin Dual Y Power Splitter included to connect only the RED ROCKET X or graphics card ensure that the unused connector does not come in contact with a fan or any moving parts 18 If you are using the PCIe 6 pin to 6 pin Dual Y Power Splitter included to connect both the graphics card and the RED ROCKET X to a single power connector in the Mac Pro plug the second co...

Страница 14: ...mponents inside the computer C Connect the SDI Out A cable on the HD SDI slot filler to the SDI Out A connector on the RED ROCKET X The SDI Out A connector is the right connector when the RED ROCKET X is installed D Connect the SDI Out B cable on the HD SDI slot filler to the SDI Out B connector on the RED ROCKET X The SDI Out B connector is the left connector when the RED ROCKET X is installed In...

Страница 15: ...t filer installed 21 Reinstall any cards you removed from the system 22 Reinstall any hard drives you removed from the system 23 Slide the PCIe fan toward the RED ROCKET X until it locks back into place 24 Reinstall the side access panel 25 Reconnect all cables to the computer system 26 To install or upgrade the RED ROCKET X driver and firmware go to Install Driver and Firmware on page 25 Install ...

Страница 16: ...ed INSTALL RED ROCKET X Since each Thunderbolt expansion chassis is different the instructions in this section are general and cover the essential steps for installing a RED ROCKET X in a Thunderbolt expansion chassis Depending on how your system is set up you may need to rearrange components in your chassis or perform actions not described in these instructions in order to successfully install th...

Страница 17: ...chassis remove those screws 7 Line up the RED ROCKET X connectors with the slot that has the highest number of electrical PCIe lanes and then gently but firmly press the card into the slot For more information about choosing a slot go to Select a PCIe Slot on page 16 NOTE To prevent damage to your system and the RED ROCKET X DO NOT rock the card or use excessive force when installing the RED ROCKE...

Страница 18: ...SDI slot filler For more information go to Supported HD SDI Signals on page 46 A Remove one 1 free slot bracket from the system B Slide the HD SDI slot filler into the empty slot so that the SDI Out B connector is toward the back CAUTION Ensure that the HD SDI slot filler or connectors DO NOT contact other components inside the chassis C Hand tighten the screw that attaches the HD SDI slot filler ...

Страница 19: ...the SDI Out B connector on the RED ROCKET X The SDI Out B connector is the left connector when the RED ROCKET X is installed 11 Reinstall the chassis casing 12 Reconnect all cables to the chassis 13 To install or upgrade the RED ROCKET X driver and firmware go to Install Driver and Firmware on page 25 Connect HD SDI Slot Filler to RED ROCKET X ...

Страница 20: ...r ATTACH THE PC EXTENDER TO THE RED ROCKET X If your Windows based computer has a PCIe card holder attach the PC extender included to the RED ROCKET X When you install the RED ROCKET X in the Windows based computer the PC extender slides into the PCIe card holder securing the RED ROCKET X 1 Use a Phillips 1 screwdriver to install the two 2 M3 x 0 7 x 6 mm pan head screws included that attach the P...

Страница 21: ...r to the computer manufacturer instructions WARNING The computer system you are installing the RED ROCKET X in works with voltages that can be hazardous to your health 1 Ensure that the computer is turned off 2 Wait 5 to 10 minutes to ensure that the system components cool down 3 Unplug the power cable and all external cables from the computer WARNING Never work on the system or access its interio...

Страница 22: ... bracket 8 Line up the RED ROCKET X connectors with a PCIe x16 physical slot that provides at least 16 lanes x16 and then gently but firmly press the card into the slot If you installed the PC extender ensure that the PC extender slides into the PCIe card holder NOTE To prevent damage to your system and the RED ROCKET X DO NOT rock the card or use excessive force when installing the RED ROCKET X R...

Страница 23: ...d computer you may need to use a Phillips 1 screwdriver to remove the slot bracket B Slide the HD SDI slot filler into the empty slot so that the SDI Out B connector is toward the back CAUTION Ensure that the HD SDI slot filler or connectors DO NOT contact other components inside the computer C Secure the HD SDI slot filler Depending on your Windows based computer you may need to use a Phillips 1 ...

Страница 24: ...he RED ROCKET X The SDI Out B connector is the left connector when the RED ROCKET X is installed 11 Reinstall the computer casing 12 Return the computer to the upright position 13 Reconnect all cables to the computer system 14 To install or upgrade the RED ROCKET X driver and firmware go to Install Driver and Firmware on page 25 Connect HD SDI Slot Filler to RED ROCKET X ...

Страница 25: ...pen the zipped folder your system may unzipped the folder automatically 5 Extract the folder specific to your operating system Mac or Windows to your desktop INSTALL RED ROCKET X DRIVER INSTALL RED ROCKET X DRIVER MAC OS X On Mac OS X the driver must be installed before upgrading the firmware otherwise the firmware upgrade fails To install the RED ROCKET X driver on Mac OS X follow the instruction...

Страница 26: ...NC RED ROCKET X INSTALLATION INSTRUCTIONS 955 0033 REV E 26 4 Click Continue The license agreement displays 5 Read the license agreement and click Continue An additional confirmation window opens Click Continue Click Continue ...

Страница 27: ...EV E 27 6 Click Agree 7 Click Install NOTE Depending on your system you may be required to enter your user name and password to begin installation A window opens notifying you that you must shut down your computer after the software finishes installing Click Agree Click Install ...

Страница 28: ... INSTALLATION INSTRUCTIONS 955 0033 REV E 28 8 Click Continue Installation A progress bar displays during the installation The message Install Succeeded displays when installation is complete Click Continue Installation Progress Bar Displays ...

Страница 29: ...NSTALL RED ROCKET X DRIVER WINDOWS To install the RED ROCKET X driver for a Windows based computer follow the instructions below 1 Ensure that you have already downloaded the RED ROCKET X Installer For more information about how to download the RED ROCKET X Installer go to Download Driver and Firmware on page 25 2 Ensure that you have already installed the RED ROCKET X 3 Click Start 4 Right click ...

Страница 30: ... 7 Expand Other devices 8 Right click Multimedia Video Controller and select Properties NOTE Your Device Manager may display multiple instances of Multimedia Video Controller you can select any of these instances The Multimedia Video Controller Properties window opens Click Device Manager Select Properties ...

Страница 31: ...015 RED COM INC 955 0033 REV E 31 9 Click Update Driver The Update Driver Software Multimedia Video Controller window opens 10 Click Browse my computer for driver software 11 Click Browse Click Update Driver Click Browse My Computer for Driver Software ...

Страница 32: ...INC RED ROCKET X INSTALLATION INSTRUCTIONS 955 0033 REV E 32 12 Select the RED_Rocket x_Installer_vx x x RED_Rocket X_Windows REDrocket X_Driver_Win_vx x x x folder 13 Click Next Select RED ROCKET Installer Folder Click Next ...

Страница 33: ...re from RED COM Inc check box and click Install A progress bar shows the progress of the driver installation The message Windows has successfully updated your driver software displays when installation is complete 15 Restart the computer 16 To upgrade RED ROCKET X firmware go to Download Driver and Firmware on page 25 Click Install Progress Bar Displays ...

Страница 34: ...and Firmware on page 25 3 Ensure that you have already installed the RED ROCKET X driver For more information about installing the RED ROCKET X driver go to Install RED ROCKET X Driver on page 25 4 Locate and open the RED_Rocket x_Installer_vx x x folder 5 Open the folder for your operating system RED_Rocket X_MacOSX RED_Rocket X_Windows 6 Open the firmware folder for your operating system REDrock...

Страница 35: ...ss Enter The upgrade process begins and may take several minutes A progress bar displays in the terminal window After the firmware is upgraded you are prompted to fully shut down the computer and power back up again 9 Close the terminal command window 10 Shut down the computer DO NOT simply restart the computer 11 Wait a minimum of 60 seconds 12 Start the computer 13 To verify that the system reco...

Страница 36: ...LLATION After installation verify that the computer recognizes the RED ROCKET X VALIDATE RED ROCKET X INSTALLATION MAC OS X Follow the instructions below to ensure that your system recognizes the RED ROCKET X 1 Click the Apple icon and select About This Mac 2 Click More Info Select About This Mac Click More Info ...

Страница 37: ... The RED ROCKET X is listed as one of the video cards If you installed the RED ROCKET X in a Thunderbolt expansion chassis make sure that the Thunderbolt expansion chassis displays Otherwise ensure that the Thunderbolt expansion chassis is powered up and connected to your computer system Click System Report Go to Hardware PCI Cards ...

Страница 38: ... 0033 REV E 38 VALIDATE RED ROCKET X INSTALLATION WINDOWS Follow the instructions below to ensure that Device Manager recognizes the RED ROCKET X 1 Click Start 2 Right click Computer 3 Select Properties The System window opens 4 Click Device Manager Click Device Manager ...

Страница 39: ...GHT 2015 RED COM INC 955 0033 REV E 39 5 Expand Sound video and game controllers 6 Right click RED ROCKET X and select Properties The RED ROCKET X Properties window opens 7 View the properties of the RED ROCKET X Select Properties View Properties ...

Страница 40: ...e for decoding Use for video out NOTE The RED ROCKET icon is orange when either of the check boxes above are selected Show Rocket Error dialog on startup Select this to display an error in the Status panel when the RED ROCKET X is installed in a lane slower than a x16 slot For example if your RED ROCKET X is installed in a Thunderbolt expansion chassis you see this error because the majority of Th...

Страница 41: ...th a third party application 1 Go to the REDCINE X PRO Preferences window Mac Click REDCINE X PRO and select Preferences Windows Click Edit and select Preferences The Preferences window opens 2 Select Video Out in the left panel 3 Select RED Rocket X 1 from the Device drop down menu The default video out preferences populate the available fields 4 Update the video out preferences if needed 5 Click...

Страница 42: ... firmware and driver are up to date If the RED ROCKET X is in a ThunderboltTM expansion chassis install the RED ROCKET X in a Mac Pro tower instead of the Thunderbolt expansion chassis Use a different Non Linear Editing NLE tool HDMI ADAPTOR NOT WORKING SYMPTOM HDMI adaptor for HDMI Output over DisplayPort is not working EXPLANATION HDMI Output through DisplayPort to HDMI adaptor is not supported ...

Страница 43: ...ion may show the RED ROCKET X as a x8 PCIe card even though the card is installed in a x16 slot EXPLANATION This is normal behavior for the RED ROCKET X under Mac OS X and does not impact the performance of the RED ROCKET X To view the correct number of PCIe lanes go to the RED ROCKET setup dialog window in REDCINE X PRO THUNDERBOLT EXPANSION CHASSIS INSTALLATIONS MAC PRO DOES NOT RECOGNIZE RED RO...

Страница 44: ... A RED ROCKET X is installed in a Thunderbolt expansion chassis that is connected to your Mac The Mac recognizes the RED ROCKET X but REDCINE X PRO does not POTENTIAL RESOLUTION 1 Disconnect the Thunderbolt expansion chassis from your Mac 2 Connect the Thunderbolt expansion chassis to your Mac 3 If REDCINE X PRO still does not recognize the RED ROCKET X restart your Mac ...

Страница 45: ... 5 C to 40 C 41 F to 104 F Storage Temperature Range 20 C to 50 C 4 F to 122 F Operating Humidity Range 20 to 80 non condensing Storage Humidity Range 10 to 80 relative humidity non condensing HARDWARE SPECIFICATIONS SPECIFICATION DESCRIPTION Video Output HDMI Dual Mode Display 2 DisplayPort Serial Digital 4 2 2 8 10 bit Single Link 1 BNC Serial Digital 4 4 4 8 10 12 bit Dual Link 2 BNC Audio Outp...

Страница 46: ...AGON Carbon Fiber WEAPON DRAGON Magnesium EPIC SCARLET DRAGON EPIC SCARLET X MYSTERIUM X EPIC M MYSTERIUM X MONOCHROME EPIC M DRAGON MONOCHROME RED ONE MYSTERIUM RED ONE MYSTERIUM X SUPPORTED HD SDI SIGNALS SIGNAL DATA RATE DESCRIPTION 3G SDI 3Gbps Single HD SDI signal transmitted through SDI Out A Single Link HD SDI 1 5Gbps Single HD SDI signal transmitted through SDI Out A Dual Link HD SDI 2 5Gb...

Страница 47: ...C All trademarks trade names logos icons images written material code and product names used in association with the accompanying product are the copyrights trademarks or other intellectual property owned and controlled exclusively by RED COM INC ...

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