24
Issue
Potential Cause
Solution(s)
Pellets are not being delivered
to fire pot
Hopper obstruction
Unplug grill. Remove pellets from
hopper. Clean hopper of any
obstructions or build up.
Auger Failure/Jam
Remove cooking grate and heat
deflector plate; visually inspect
auger turning in the fire pot.
(Note: the auger turns very slowly)
If auger is not turning, you may have
an obstruction in your hopper. Clean
out pellets and try again. If problem
persists, your auger motor may
need to be replaced. Call Customer
Service.
Flare ups
Excessively greasy food while
temperature setting is too high
Cook at 350 degrees or below
when cooking excessively fatty
foods.
Excessive grease/build up
Excessively greasy food
Cook at 350 degrees or below
when cooking excessively fatty
foods.
Smoke coming from hopper
Excess ash in firepot
Clean grill interior.
Pellet level very low in hopper
Add more pellets to hopper
Excess pellet dust lining auger
tube causing burn back
Remove pellets from hopper and
vacuum out hopper, auger tube, and
fire pot.
ER-1
Power Failure
Make sure power is plugged into
working GFCI outlet, and outlet is
not tripped.
Turn grill off, then back on again to
reset controller and clear code.
ER-2
Grill hasn’t ignited in over 30
minutes
Refer to “Grill will not light/turn on”
in Troubleshooting.
ER-3
RTD unplugged/grill over
heated
Check connection and let grill cool.
Turn grill off, then back on again to
reset controller and clear code.
