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©2007 Recordex USA, Inc. All rights reserved.
Version: 1.1
User’s Guide
Recordex StudioJet
®
TM
This chapter covers the most common problems that we have encountered. If you are experiencing a problem there is a
good chance that the solution to your problem is in this chapter. We ask that you please read through the frequently
asked questions and the common problems sections before calling for technical support.
Frequently Asked Questions
Q: How many discs can I print with a new set of ink cartridges?
A: This will vary based on what you are printing and the print quality setting that you use. We’ve found that we can
print 300 to 400 discs with an average amount of text and color coverage (40%). However, when printing photos you
may only be able to print 125 to 150 discs before running low on ink. To extend ink life use the lowest print quality
acceptable.
Q: Can I send a print job with more than 50 or 100 copies?
A: Sure. However, you’ll have to load additional media after the first 50 discs are printed (or 100 discs if you are
using a StudioJet 100).
Q: Can I print on CDs, DVDs, and Blu-ray discs?
A: You can print on any standard size (120 mm) optical disc that is inkjet printable.
Q: Can I print on business card discs or small discs?
A: No. The StudioJet is designed for use with 120mm discs. Our loading mechanism is the fastest in the industry and is
designed to provide superior performance with 120mm discs. Unfortunately, we do not have an option at this time for
non-standard disc sizes.
Q: Can I hook my printer up to an Apple computer?
A: Not yet. We are working on an Apple driver but we do not have one available yet.
Q: Can I print on Silver and White inkjet printable discs?
A: Yes. We support all inkjet print surfaces.
Q: Can I print on any brand media.
A: The StudioJet was designed to work with any 120mm inkjet printable disc. If you encounter a problem with a par-
ticular brand please let us know so we can investigate the problem.
Most Common Problems
PROBLEM: The printer is not on a leveled surface.
SYMPTOM: Discs do not load properly.
SOLUTION: Make sure the surface your printer is resting on is level. If necessary use a bubble level to make sure the sur-
face is level both front to back and side to side.
PROBLEM: Ink cartridges are low or need cleaned.
SYMPTOM: Images are streaky, washed out, or have small white lines running through them.
SOLUTION: Run the clean cartridge utility. See chapter 4.
PROBLEM: Image needs to be aligned.
SYMPTOM: There is ink on the outside edge or the inside hub of the discs.
SOLUTION: Use the disc alignment feature if you are using Discus to align the disc. Or alter the mask settings, or center
offset as necessary. See Pages 20-21 for more information.
