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Q: Connection is impossible even when WiFi signal is up to -60db
A: If your WiFi is correctly set, connection is generally not a problem when signal intensity is up to -60db. If
the device cannot be found within LAN, check if SSID and password are correctly set. Of course, the IP
address shall be properly set; in addition, check the encryption type and authentication mode are set to
requirements.
CMS
Frequently Asked Questions
Q: The device is powered on while the CMS client displays no vehicle information and video
A: Firstly, check the central registration server is powered on and online and then check if the device number
is used, thereby causing conflict; secondly, check if the IP and port number are set correctly for the server
center; Check if the device reports information to the central server via built-in 3G module or WiFi. If the built-
in 3G is used, check if the right type is selected; for example, WCDMA and EVDO corresponds to related
SIM cards. Check if the antenna is properly contacted, if data access point and center number are correctly
set. If it still does not work, please collect information as much as possible and submit it to technical support
for analysis to facilitate troubleshooting.
Q: the device is online but video image is not displayed?
