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Reference
Troubleshooting
Troubleshooting
Common Problem
Solution
No Power
Insert the power cord’s plug securely into the outlet and the cord’s AC IN plug to
the AC IN connector on the back of the player.
Power turns itself off
The power is automatically turned off after approx 30 minutes have elapsed in
the stop mode (auto power-off feature). Turn power back on.
Play fails to start, even
•
Ensure that the disc is installed with the label side facing up.
when PLAY is pressed
•
This player plays only DVD discs, Audio CDs and Video CDs.
Play commences but then
•
The disc is dirty. Clean it.
stops immediately
•
Condensation has formed. Allow player to dry out.
No picture
•
Ensure that the equipment is connected properly.
•
Turn on the TV’s power.
•
Ensure that the input setting for the TV is correct.
Picture is distorted during
• It is normal for some distortion to appear while scanning.
forward and reverse scan
No sound or distorted sound
•
Ensure that the equipment is connected properly.
•
Ensure that the input settings and the volume adjustment for the TV
and/or receiver are correct.
•
No sound is heard during still, frame advance, or slow-motion play.
No operations can be
•
Check the batteries in the remote. May need replacing.
performed with remote
•
Operate the remote control at a distance of no more than 20 feet.
•
Remove any obstacles between the remote and the DVD player or
other component.
• Remove batteries and hold down one or more buttons for several
minutes to drain the microprocessor inside the remote to reset it.
Reinstall batteries and try remote again.
The
icon appears on screen
•
The feature or action cannot be completed at this time because:
1.
The DVD’s software restricts it.
2.
The DVD software doesn’t support the feature (e.g., angles).
3.
The feature is not available at the moment
4.
You’ve requested a title or chapter number or search time
that is out of range.