45
As proof of purchase and date of handover, please retain the handover document signed by
both parties and record of purchase, such as the invoice and/or sales receipt, for the duration of
the warranty period.
XXI-1. Prerequisites for the validity of warranty claims
•
Manufacturing, material or information error.
•
The problem or error already existed at the time of handover to the customer.
XXI-2. Warranty exclusions
A warranty claim applies only for the initial faultiness of the defective part.
The following are excluded from the:
warranty:
•
Damage caused by use in competitions, improper use and force majeure.
•
All parts that are subject to function-related wear, providing this is not a production or mate-
rial fault.
• Damage caused by incorrect or insufficient care and unprofessional repairs, conversions or
replacement of components on the bike. This User Manual contains detailed information on
howto look after your bike.
•
Accident damage or damage caused by other external factors, providing this is not attributa-
ble to incorrect information or a product error.
•
Repairs carried out with used parts or damage that occurs as a consequence of this.
•
Special equipment or accessories or non-standard equipment; especially technical changes,
i.e. to the Gear shift system or the bike fork and frame geometries.
•
Non-compatible add-on components that were not part of the scope of delivery at the time
the product was handed over, or damage caused by unprofessional installation of these
add-on components.
