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12. WARRANTY
LIMITED WARRANTY
CROSSWIND SIDE DISCHARGE HEAT PUMP POOL HEATERS
All Models
United States (48 Contiguous States and Hawaii)
SCOPE OF WARRANTY
Raypak, Inc. (“Raypak”) warrants to the original owner that the Crosswind Side Discharge Heat Pump
Pool Heater sold with this limited warranty certificate (the “Heater”), when installed in any of the
contiguous 48 states of the United States of America or Hawaii with a pool or spa by a properly licensed
installer, will be free from defects in materials and workmanship under normal use and service for the
Applicable Warranty Period. In accordance with the terms of this Limited Warranty, Raypak will, at its
option, repair or furnish a replacement for any defective part of the Heater that fails in normal use and
service during the Applicable Warranty Period. The repair or replacement will be warranted for only the
unexpired portion of the original Applicable Warranty Period.
EFFECTIVE DATE
The Effective Date of this Limited Warranty is the date of original installation if properly documented. If
you are not able to provide documentary proof of the date of original installation, the Effective Date will
be the date of manufacture plus thirty (30) days. All Applicable Warranty Periods specified in this Limited
Warranty are measured from the Effective Date.
APPLICABLE WARRANTY PERIOD – UNREGISTERED
If the Heater is installed with a pool or spa, the Applicable Warranty Period is ninety (90) days from the
Effective Date, parts and labor, for the Heater and component parts.
EXTENDED WARRANTY PERIOD – SERVICE PROFESSIONAL \ BUILDER
If the Heater is installed by a properly licensed installer in a pool or spa in a single family residential
dwelling (with the installation receipt attached to the registration) and registered with Raypak
(www.raypak.com) within ninety (90) days of the Effective Date, then the Applicable Warranty Periods
are one (1) year parts and labor, and two (2) years for parts only, with no labor coverage in the second
year. Notwithstanding the foregoing, the titanium tube component of the titanium heat exchanger is
warranted for seven (7) years from the Effective Date, with no labor coverage in the second through
seventh years. If the Heater is installed anywhere other than a single family residential dwelling, then the
Applicable Warranty Period for the Heater and its parts is limited to one (1) year, parts and labor.
LABOR AND SHIPPING COSTS
This Limited Warranty covers the reasonable cost of labor for repairs or replacements covered by this
Limited Warranty, provided that said repairs or replacements are performed by a Raypak designated
service provider during the Applicable Warranty Period and Raypak has pre-authorized said repair or
replacement. This Limited Warranty does
NOT
cover refrigerant or other expendable materials. This
Limited Warranty does
NOT
cover any travel time or other labor costs. Furthermore, unless applicable
state law provides otherwise, this Limited Warranty does
NOT
cover any shipping costs to and from
Raypak’s designated service provider or to or from the installation site. All of the foregoing costs and
expenses are your responsibility, unless applicable state law provides otherwise.
WARRANTY EXCLUSIONS
This Limited Warranty does
NOT
apply:
1. if the Heater has been moved from its original place of installation, or if the original owner no
longer owns the property where the original installation was made;
2. if the Heater is not properly installed with a pool or spa by a qualified licensed installer in
accordance with applicable local codes and ordinances, good trade practices, and the
manufacturer’s installation instructions;
3. if the rating plate(s) or serial number(s) are altered or removed;
4. if the Heater is modified in any way, or if non-factory authorized accessories or other components
are used in conjunction with the product;
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