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3.2 In cases where the customer is requesting a warranty service and a Raymarine certified installer has not installed
the product; i.e. Product warranty, the affected product must be returned to the customer’s local Raymarine approved
service agent or direct to Raymarine with:
3.2.1 proof of purchase showing the date of purchase and the name of the supplier of the product; and
3.2.2 the serial number of the affected product; or
3.2.3 a warranty card completed by the product supplier (which will contain the information required by
paragraphs 3.2.1 and 3.2.2).
Subject to the limitations below, the product will be repaired or replaced (at the discretion of Raymarine or a
Raymarine Service Agent) at no further cost and promptly returned to the customer.
3.3 In cases where the customer is making a warranty claim and the product has been installed by a Raymarine
certified installer, (boat builder, installer, dealer etc.) i.e. Onboard warranty, the nearest Raymarine approved service
agent should be contacted and onboard service requested (which will be subject to the limits referred to in paragraph
4.12 below). Before the onboard warranty service is performed, the customer must have available:
3.3.1 proof of purchase showing the date of purchase and the name of the supplier of the product; and
3.3.2 the serial number of the affected product; or
3.3.3 proof of installation of the product by a Raymarine certified installer; or
3.3.4 a warranty card completed by the product supplier (which will contain the information required by
paragraphs 3.3.1 and 3.3.3).
3.4 In cases where onboard warranty has been purchased - as described in 2.3; the nearest Raymarine approved
service agent should be contacted and onboard service requested, information detailed in 3.3.1 and 3.3.2 is required.
Onboard warranty service will only be performed if the product serial number confirms that the onboard warranty
service has been purchased and is valid.
4. Warranty limitations
4.1 Raymarine warranty policy does not apply to any product that has been subjected to accident, abuse or misuse,
shipping damage, alterations, corrosion, incorrect and/or non-authorized service, or products on which the serial
number has been altered, mutilated or removed.
4.2 Certain products do not carry the onboard warranty, as described in section 2 above, unless the onboard warranty
cover is purchased at the time of installation. The purchaseable onboard warranty is only available on products
purchased in specific territories, for further details refer to the internet at
www.raymarine.com or contact your
nearest Raymarine National Distributor.
4.3 Products purchased outside the country of installation will not be covered by onboard warranty.
4.4 Raymarine assumes no responsibility for damage incurred during installation or as a result of improper
installation.
4.5 This warranty does not cover routine system checkouts, alignment/calibration, seatrials or commissioning, unless
required by replacement of part(s) in the area being aligned.
4.6 Raymarine assumes no responsibility for damage caused by or to other equipment, systems or components
occasioned by improper or unauthorized connection, or use, of the product.
4.7 Consumable items, including, but not limited to: fuses, batteries, drive belts, radar mixer diodes, snap-in impeller
carriers, impellers, impeller bearings, and impeller shafts are specifically excluded from this warranty. A complete list
of the consumable items relating to each product can be found in the Owner’s Handbook and/or on the internet at
www.raymarine.com.
4.8 All costs associated with transducer replacement, other than the cost of the transducer itself, are specifically
excluded from this warranty.
4.9 Overtime/premium labour portion of services outside of normal working hours is not covered by this warranty.
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