Mobile application running slowly or not at all
Possible cause
Possible solutions
Raymarine app not installed
Install mobile app from relevant app store.
Raymarine app version not compatible with MFD
software
Ensure mobile app and MFD software are latest
available versions.
Mobile apps not enabled on MFD
Enable “Viewing only” or “Remote Control” as
required in the Mobile Apps setting on your
MFD.
23.10 Wireless display troubleshooting
Cannot connect to wireless display
Possible cause
Possible solutions
Some Miracast compatible but non certified
devices may not be able to connect with Wi-Fi
Sharing enabled.
Disable Wi-Fi Sharing on your MFD and retry
connection.
Wi-Fi Sharing has been enabled or disable since
the wireless display was first connected.
Try power cycling devices and trying again.
Depending on dongle used a factory reset may
be required to establish a connection.
Missed confirmation on wireless display
Restart connection procedure and ensure you
check the wireless display for confirmation
dialogs.
Wireless display too far away
Try moving the wireless display closer to the
MFD and retry connection.
Chromecast devices are not supported.
Purchase a Miracast compatible device.
Poor performance
Possible cause
Possible solutions
High video processing demand.
The Camera app, Raymarine mobile app
connections can interfere with the wireless
display performance as they use shared video
processing resource. Try switching off video
feeds and/or mobile app connections.
Wireless display too far away
Try moving the wireless display closer to the
MFD and retry connection.
Wireless display disconnects
Possible cause
Possible solutions
Changing the Wi-Fi Sharing option on your MFD
will cause the wireless display to disconnect.
Do not change Wi-Fi sharing options whilst
connected to a wireless display.
Wireless display may require factory reset to
re-establish connection.
Quantum wireless pairing process will cause
wireless display to disconnect.
Do not pair with a Quantum Radar whilst wireless
display connection is active.
Wireless display too far away
Try moving the wireless display closer to the
MFD and retry connection.
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