Troubleshooting
Problem
Possible Cause & Solutions
No dial tone when the
button is pushed:
• Check to make sure the phone line is connected to SmartPhone board.
Audio is low from the speaker: • Speaker control needs to be adjusted. Go to “Speaker Adjustment” on page 9.
• Make sure the speaker holes are not blocked.
Audio is distorted from the
speaker:
• Speaker control needs to be adjusted. Go to “Speaker Adjustment” on page 9.
• Make sure there are no items touching the speaker inside the Call Station.
When the called party hangs
up, strobe continues to flash:
• Phone company or phone system is not providing a disconnect signal.
Contact the appropriate party to make sure the disconnect signal is provided.
• Press * , # to simulate disconnect signal.
When the called party hangs
up, strobe continues to flash for
one minute:
• Slow disconnecting signal from the communication source. This is
considered normal operation.
When the called party hangs
up, busy signal is heard
through speaker:
• Phone company or phone system is not providing a disconnect signal.
• Operator needs to press *, # to disconnect the call.
• Disconnect time on phone needs to be lowered (see page 8).
Call Station appears non-
functional. Strobe does not
flash and no audio is heard
from the speaker when button
is pushed:
• Disconnect the red wire in the Solar Panel Electrical Box (see photo on
page
5
). Using a voltmeter, measure the voltage across the + and –
terminals. There should be approximately 20 volts dc on a sunny day. If
voltage is low or 0, the panel may be damaged.
• Disconnect both red and black wires in the Solar Panel Electrical Box.
Using a voltmeter, measure the voltage across the + and – terminals. The
voltage should be more than 12.8 volts dc. If voltage is low, battery may
not be getting charged or holding a charge. If voltage is 0, check to make
sure battery is connected properly.
• Verify 12 volts are going to SmartPhone board.
Call Station works in the
afternoon but not at night or
early in the morning:
• Make sure solar panel is not shaded by trees or other objects.
• Angle of solar panel may not be set to correct degree for the location of the
Call Station (see page
5
for map).
• Angle of solar panel may not be set to correct degree for time of the year
(Daylight Savings and season changes may impact the level of sun the
solar panel will receive).
Blue light stays on
constantly, even though it
should only be on at night:
• Check photocell adjustment on page
6
.
• Cover the opening of the photo eye. The blue light should go out. If the
light stays lit, photodiode may be damaged.
Page 10
