Ratek SWB10D Water Bath - Operating Manual
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It does not extend to any costs associated with delivery of the product to or from Ratek Instruments or an
authorised Ratek agent, damage, or loss incurred during transport.
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This warranty is in addition to any Statutory regulations and provisions implied by the Trade Practices Act and
any relevant State or Federal Government obligations, applicable only when purchased within Australia.
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The product may be replaced within the warranty period at the discretion of Ratek Instruments, however repair
will be the normal course of action.
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For a period of 3 years from date of purchase, replacement parts will be supplied at no charge and the original
components returned to the repairer. These replacement parts may be installed by an approved service agent
with prior written agreement from Ratek Instruments.
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For a period of 12 months from date of purchase, service labour and repairs will be carried out at no charge by
an approved repairer or Ratek Instruments at the discretion of Ratek Instruments.
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The limit of liability shall extend to the repair of the product only, all other compensation claims are excluded
from this guarantee.
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The warranty does not extend to claims of suitability where the product does not deliver the intended function or
fails to operate.
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No claims of suitability are made in relation to the product by Ratek Instruments. Any claim of suitability lies with
the operator.
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The product is used at the risk of the operator. Any loss or damage caused to any item used with the product
including but not limited to biological samples, tubes, racks, accessories, flasks, containers or the contents of
such containers caused by the malfunction of the product or the failure of the product to function is not covered
by this warranty.
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Proof of purchase is required for all warranty repairs.
DOA Product
DOA Product
DOA Product
DOA Product
Any claim under this warranty must be made within 7 days of the date of purchase of the product. To make a
claim under the Warranty, you must present the product, together with proof of purchase or issue, to the store
where you purchased the product from. If the product is defective and does meet the Warranty, you will be
provided with a replacement product, or where that is not possible, a refund. Ratek Instruments will pay your
reasonable, direct expenses of claiming under this Warranty. You may submit details and proof of your expense
claim to Ratek Instruments for consideration.
This Warranty is provided in addition to other rights and remedies you have under law. Our goods come with
guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and compensation for any reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
Return & Repair Procedures
Return & Repair Procedures
Return & Repair Procedures
Return & Repair Procedures
The product is engineered from quality components designed to give long trouble-free operation. In the event
that a technical problem has occurred that requires servicing by a Ratek Service agent, please follow these
steps before returning the unit :
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Contact the supplier from where the equipment was purchased. If this is not possible, please contact Ratek
Instruments either via email to [email protected], or phone on +613 9887 2161 during business hours
AEST. You may be referred to a local repair agent for service.
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Clean the unit thoroughly in accordance with this Operating Manual. If necessary, decontaminate the unit to
ensure safety for the service technicians.
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Pack the unit into it’s original packaging with the supplied mains power lead and use all original protective
inserts. If the original packaging is not available, the unit must be packed with extreme care to ensure a safe
journey. “Fragile” and “This Way Up” labels should be applied to the carton in a prominent location. No liability
for a unit damaged in transit will be accepted. Use only reputable carrier services.
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Provide a full and complete fault description and your return contact details in the package and return the
product as advised by the service representative.
