![background image](http://html1.mh-extra.com/html/rands/esw-emi/esw-emi_getting-started_3085686088.webp)
Collecting Information for Support
R&S
®
ESW
88
Getting Started 1328.4922.02 ─ 06
The file is stored as
C:\Program Files (x86)\Rohde-Schwarz\ESW\<version>\user\
<inst_model>_<serial-no>_<date_and_time>.zip
The file is stored as
C:\Program Files (x86)\Rohde-Schwarz\ESW\<version>\user\
ESW_*.zip
.
To create Windows event log files
1. Select the "Windows Start Button"
in the bottom left corner.
2. Type in
Event Viewer
and select "Enter".
3. Select and expand "Windows Logs" in the "Console Tree".
4. Right-click on each subsection and select "Save All Events As...".
Figure 7-1: Event Viewer
5. Enter a file name and select "Save"
Collect the error information and attach it to an email in which you describe the
problem. Send the email to the customer support address for your region as listed
on the Internet (
http://www.customersupport.rohde-schwarz.com
).