unifiedbrands.net
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Unified Brands believes strongly in the products it builds and backs them with the
best warranty in the industry. Standard with every unit comes the peace of mind
that this unit has been thoroughly engineered, properly tested and manufactured to
excruciating tolerances, by a manufacturer with over 100 years of industry
presence. On top of that front end commitment, Unified Brands has a dedicated
staff of certified technicians that monitor our own technical service hotline at 1-800-
621-8560 to assist you with any questions or concerns that may arise after delivery
of your new Randell equipment.
PARTS WARRANTY
1. Two year parts replacement of any and all parts that are found defective in
material or workmanship of the Randell equipment. Unified Brands warrants all
component parts of manufactured new equipment to be free of defects in
material or workmanship, and that the equipment meets or exceeds
reasonable industry standards of performance for a period of one year from
the date of shipment from any Unified Brands factory, assembly plant, or
warehouse facility.
NOTE: Warranties are effective from date of shipment, with a thirty day
window to allow for shipment, installation and set-up. In the event
equipment was shipped to a site other than the final installation site,
Unified Brands will warranty for a period of three months following
installation, with proof of starting date, up to a maximum of 27 months
from the date of purchase.
2. Free ground freight of customer specified location for all in warranty parts
within continental U.S. Component part warranty does not cover glass
breakage or gasket replacement. Randell covers all shipping cost related to
component part warranty sent at regular ground rates (UPS, USPS). Freight
or postage incurred for any express or specialty methods of shipping are
the responsibility of the customer.
LABOR COVERAGE
In the unlikely event a Randell unit fails due to defects in materials or
workmanship within the first ninety days, Unified Brands agrees to pay the
contracted labor rate performed by an Authorized Service Agent (ASA). Any
work performed by a non-ASA will not be honored by Unified Brands. A
complete listing of current ASAs can be found on the Randell page of our web
site:
www.unifiedbrands.net
. Warranties are effective from date of shipment,
with a thirty day window to allow for shipment, installation and setup. Where
equipment is shipped to any site other than final installation, Unified Brands
will honor the labor warranty for a period of two years following installation with
proof of starting date.
Warranty Policies
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