Problem solving
Smoke spillage around door:
could be due to too low draught in the chimney <12Pa
check if the flue or chimney is blocked
check if a extraction hood is switched on; if it is, switch it off and open a window/door in
the proximity of the stove for a short while.
Soot on glass:
could be because the firewood is too wet.
make sure that the stove is heated properly when firing up, prior to closing the door
could be because the damper regulation is too low.
A stove burning too strong could be caused by:
a leak around the door seal
chimney draught too large >22 Pa, draught control regulator should be installed.
A stove burning too weakly could be caused by:
too little firewood
too little air supply for the room ventilation
dirty smoke channels
leaking chimney
leakage between chimney and flue
If your stove continues to malfunction, we recommend that you contact your RAIS
distributor or chimney sweep.
IMPORTANT!!
To ensure safe burning there must be clear yellow flames or clear embers at all times. The
firewood should not be smouldering. Therefore you should never completely cut off the air
supply.
WARNING!!
In case of chimney fire:
shut off all air supply on the wood burning stove
contact the fire services
never attempt to put out fire with water!
afterwards, you should ask your chimney sweep to check the stove and chimney
