www.railking.com
Service & Warranty Information
Limited One-Year Warranty
How to Get Service Under the Terms of the Limited One-Year Warranty
When y o u suspect anitemisdefective, pleasechecktheoperator's manual for standard
operation and trouble-shooting techniquesthat maycorrect the problem. Additional
informationmay be foundontheM.T.H.Website. Should youstill require service, follow
the instructions below to obtain warrantyservice.
First,e-mail,write,callorfaxaM.T.H.AuthorizedService Center(ASC)inyourareatoobtainRepair
Authorization. You can findthelistofASCsontheM.T.H.Website,www.mth-railking.com. Authorized Service
Centers a r e r equiredto makewarrantyrepairs on i temssold
from thatstore;allotherrepairsmay--ormaynot
bedoneatthestore'sowndiscretion. Ifyoudidnotpurchasetheitem directly fromtheASC,youwill need to
selectaNationalAuthorizedServiceCenter(NASC). ThesecentersarecompensatedbyM.T.H.toperform
warranty service for any customerwhose r epairqualifies for warranty service. AlistofNASCretailerscanbe
locatedon theM.T.H.Websiteorbycalling1-888-640-3700. Should thewarranty no longer apply,youmay
chooseeitheranASCorNASCretailertoserviceyourM.T.H.Product. Areasonableservice fee will be charged.
CAUTION: Make sure the productispackedinitsoriginalfactorypackagingincludingitsfoamandplastic
wrappingmaterialtopreventdamagetothemerchandise. There is no need to returntheentiresetifonlyoneof
thecomponentsisinneedofrepair
.
Pleasemake sureyouhavefollowedtheinstructionscarefullybeforeretur ning anymerchandiseforservice.
Authorized M.T.H. Service Centersare independently o w ned andoperatedand arenotagentsorrepresentativesof
M.T.H. ElectricTrains. M.T.H.assumesnoresponsibility,financialorotherwise,formaterialleftin their
possession,orwork done,byprivatelyownedM.T.H.AuthorizedServiceCenters.
IfyouneedassistanceatanytimeemailMTH Service at
, o r call410381-2580.
only
unless otherwise instructedbytheService Center
The shipment must b e
prepaidandwerecommendthatitbeinsured.Acoverletterincludingyourname,address,daytimephone
number,e-mail address (if available), ReturnAuthorizationnumber(ifrequiredbytheservicecenter, a copyof
your sales receiptandafulldescriptionoftheproblemmustbe includedto facilitatetherepairs. Please include
the description regardless ofwhetheryoudiscussedtheproblemwithaservicetechnicianwhencontactingthe
ServiceCenterforyourReturnAuthorization.
AllM.T.H. products purchasedfromanAuthorizedM.T.H.TrainMerchantarecoveredbythiswarranty.
acopyofthe
originalsales receipt from anAuthorizedM.T.H. TrainMerchant
Seeourwebsiteat
orcall1-888-640-3700toidentifyanAuthorized M.T.H.TrainMerchantnearyou.
M.T.H.productsare warrantied foroneyearfromthedateofpurchaseagainstdefectsinmaterialorworkmanship,excludingwear
itemssuchaslightbulbs,pick-up rollers,batteries, smokeunitwicks,and tractiontires. Wewillrepairorreplac e(atouroption)
thedefective partwithoutcharge for thepartsorlabor,iftheitemisreturnedtoan
Authorized ServiceCenter(ASC) or
M.T.H.NationalAuthorizedService Center(NASC)withinoneyearoftheoriginaldateofpurchase.Thiswarrantydoesnotcover
damagescausedby impropercare,handling, oruse. Transportationcostsincurredby thecustomerare notcovered underthis
warranty.
Itemssentforrepairmustbeaccompanied byareturnauthorizationnumber,adescriptionoftheproblem,and
,whichgivesthedateofpurchase. Ifyouaresendingthis
producttoanAuthorizedServiceCenter,contactthatCenterfortheirreturnauthorization.
Thiswarrantygivesyouspecificlegalrights,and youmayhaveotherrightsthatvaryfromstatetostate. Specific questions
regardingthewarrantymaybeforwardedto M.T.H.directly.
Service Department
M.T.H.ElectricTrains
7020Columbia Gateway Drive
.ColumbiaMD 21046-1532
M.T.H.
www.mth-railking.com
