Step 2
At a prompt, enter this command:
cd NETLOG
Step 3
At the next prompt, enter
OK
.
Step 4
If there are logs you retrieved earlier on the RAM, remove them by using this command:
CAP-
CLEAR
.
Note
This command clears logs from both the unit’s RAM and flash memory.
Step 5
Define the interface card using this command:
CAP-SET-INTERFACE<type of interface>
Where the type of interface is one of these values:
•
eth0—for GLAN1
•
eth1—for GLAN2
•
any—for both GLAN1 and GLAN2; in this case packets for both GLAN1 and GLAN2 are
collected into the same log file.
Step 6
Start retrieving the logs using this command:
CAP-START
Step 7
Reproduce the problem you want to report to customer support.
Step 8
Stop retrieving the logs using this command:
CAP-STOP
Step 9
Export the retrieved logs onto the embedded web site of your SCOPIA XT Series:
PUB-TO-WEB
Step 10
Access the embedded web page on the SCOPIA XT Series using this address:
http://<XTSeries_IP_Address>/web/netlog.
Step 11
Enter a username and a password.
The default user name is CustomerSupport; the default password is 5678.
Step 12
Download logs from the flash memory device onto the computer.
Retrieving Memory Dump Logs
This procedure explains how to retrieve log files of SCOPIA XT Series internal system activities
and memory dump. For more information, see
“How to Retrieve SCOPIA XT Series Logs” on
page 35
.
Procedure
Step 1
Access the SCOPIA XT Series web interface.
Step 2
In the User Settings tab, select Diagnostics > Utilities > Customer Support Package.
RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0
Troubleshooting | 37
