WARRANTY INFORMATION
29
Warranty Overview
Every QuietKat comes with an 12-month warranty against manufacturing defects in materials or workmanship on its frame, battery,
controller and motor assembly.
This warranty applies only to the original registered owner of the QuietKat and is not transferable. This limited warranty doesnot
apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration,
modification, accidents, or other improper use.
Terms of the Warranty
For your reference, we’ve outlined the comprehensive terms of the warranty below:
-
Frame, Battery, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period
of twelve (12) months from delivery date. After any warranty period has elapsed, you may purchase spare & replacement parts by
contacting us. In case of an electrical issue please send unit back to us.
-
Replacement Batteries (if provided) – are warranted to be free from defects in material or workmanship for a period of twelve (12)
months from purchase.
-
Other Components – are warranted by the individual manufacturers.
Please note that while every effort is made to provide our customers with a superb shopping experience, issues sometimes can arise
during shipping. If any parts happen to be damaged during shipping, QUIETKAT will send a replacement part at our expense and will
work with you or the bike shop of your choice to fix the issue. If the issue cannot be fixed, QUIETKAT will exchange the unit.
If the unit was purchased directly from QUIETKAT, QUIETKAT can help to arrange an appointment at a bike shop or service center
near the customer to investigate and resolve the issue. If a part or component is faulty, please contact us by email and provide a video
or photo of the faulty part.
For any parts under warranty that will need to be replaced within the 12-month timeframe, QUIETKAT will cover the cost of freight to
the customer.
Limited Remedy:
Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of
defective components and parts with those of equal or greater value at the sole discretion of QUIETKAT.
In no event shall QUIETKAT be responsible for direct, incidental or consequential damages, including, without limitation, damages
for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any
other theory. Some states do not allow the exclusion or limitation of damages, so the above limitation or exclusion may not apply to
you.
Exclusions:
The above warranty, or any implied warranty, does not cover normal wear and tear. All warranties are void if the electric vehicle is
used for other than normal activities, including, but not limited to, failing to follow the owner’s manual or using the QuietKat for
commercial activities or in competitive events, and training for such activities or events.
QUIETKAT makes no other warranties, express or implied. All implied warranties, including the warranties of merchantability
and fitness for a particular purpose, are limited in duration to that of the express warranties stated above. Some states do not allow
limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific
legal rights, and you may also have other rights which vary from state to state.
