Check the cable-connection between the caravan battery and the control unit.
Badly connected or corroded battery terminals can cause intermittent problems, check battery terminals, clean and connect again.
Low signal - ensure that before operating the mover that the signal between the control box and handset is good. Refer to handset
display (Fig.1A). The mover will operate best with at least 3 bars of signal.
Rollers slip on wheels:
Check that the distance of the rollers to the tyres is 20mm on both sides. Check for correct tyre pressure by referring to your
caravan manufacturer’s handbook. If the pressure is low, the roller would need to be pushed into the tyre further than usual to gain
sufficient traction.
Futher Diagnostics - Near the bottom of the system menu there is a diagnostic feature. Press thumb stick button (Fig.1B) to enter
this menu. This will overlay the original home screen with useful information that will allow the user/support technician to identify
any areas potentially at fault. When calling the technical support team please have this menu open and ready.
On the top face of the Quattro control box, under the Quattro logo are two small LED light indicators. If you are having an issue
with your mover system, refer to the below to help identify the possible fault.
Green LED
No light - Control box is not functioning or receiving power.
Static - Communication system ok, ready to connect.
Slow flashing - Handset connected.
Fast flashing - Handset signals received (buttons pressed, or thumbstick moved).
Red LED
No light - Control box is not functioning correctly.
Static - Motor control system ok, ready to operate.
Flashing once every two seconds - Operating
Flashing twice every two seconds - Temperature over 100C (
Error code E2
)
Flashing three times every two seconds - Current limit exceeded (
Error code E3
)
Flashing four times every two seconds - Voltage low (
Error code E4
), but operation will reset after 5 seconds.
Flashing five times every two seconds - Low voltage limit exceeded (
Error code E5
). Mover will not function until power is cycled
(turn isolation key off and on again).
Error Code E2
The temperature limit of the control unit has been reached, the possible causes are:
- Discharged or faulty battery, which increases current draw through the control unit, this can generate unwanted heat within the
control unit housing. Ensure that the battery being used is in a good condition and fully charged. A load voltage of at least 12.7V is
required for maximum performance.
- Connection issue. Make sure all connectors are securely attached, with a good quality crimp on all wires.
- Excessive load. If subjected to very heavy loads for an extended period of time the unit may reach it’s temperature limit. If this
happens power the control box off and allow it to cool for 5 minutes.
- Faulty control box. If correcting the above does not fix the issue it is likely that the control unit has a fault and will need repair or
replacement.
Error Code E3
The total current limit of the control unit has been reached, the possible causes are:
- Discharged or faulty battery, which increases current draw through the control unit. Ensure that the battery being used is in a
good condition and fully charged. A load voltage of at least 12.7V is required for maximum performance.
- Connection issue. Make sure all connectors are securely attached, with a good quality crimp on all wires.
- Incline/Weight limit exceeded. If possible remove weight from the caravan to see if the issue persists. If operating a two mover
system, you may require a thicker gauge of wiring if the caravan weighs more than 2000KG to maintain best performance.
- Faulty control box. If correcting the above does not fix the issue it is likely that the control unit has a fault and will need repair or
replacement.
Diagnostic settings menu icon.
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