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ValueLoader LTO-1/LTO-2 Tape Autoloader User Manual

67

Appendix B

B

Customer Support

This appendix provides a list of information you should have before

contacting Quantum or a backup software vendor for technical support.

Information Needed for Support

2

Before contacting technical support, please have the following

information ready:
• Model number for your ValueLoader
• Serial number
• Media type and format
• Recent error codes
• Revision number for ValueLoader and tape drive firmware
• Brand and model of your host computer
• Brand and model of your SCSI host adapter
• ValueLoader drivers and backup software that you are using and the

version number(s)

«
...
79
80
81
82
83
...
»

Содержание Quantum ValueLoader

Страница 1: ...ValueLoader LTO 1 LTO 2 Tape Autoloader User Manual 6326705 03 A01...

Страница 2: ...on All rights reserved Your right to copy this manual is limited by copyright law Making copies or adaptations without prior written authorization of Quantum Corporation is prohibited by law and const...

Страница 3: ...Features 2 Bar Code Reader 3 SCSI Requirements 3 Product Overview 4 Choosing a Location 6 Unpacking the ValueLoader 7 Identifying ValueLoader Accessories 8 Installing the ValueLoader into a Rack 9 Co...

Страница 4: ...ventory of Cartridges 33 Chapter 3 ValueLoader Administration 35 Section Overview 35 Configuring the ValueLoader 35 Resetting the ValueLoader 36 Changing the SCSI ID 36 ValueLoader Operating Modes 38...

Страница 5: ...omer Support 67 Information Needed for Support 67 Backup Software Support 68 Appendix C Regulatory Statements 69 UL and CUL Listing 69 CE Compliance 69 Electromagnetic Compatibility 69 Safety Low Volt...

Страница 6: ...iv ValueLoader LTO 1 LTO 2 Tape Autoloader User Manual...

Страница 7: ...gure 7 Sliding the ValueLoader into the Rack Slot Securing Mounting Backet 12 Figure 8 Attaching SCSI and Power Cables 13 Figure 9 Operator s Panel Drive Empty 20 Figure 10 Operator s Panel Drive Load...

Страница 8: ...Figures vi ValueLoader LTO 1 LTO 2 Tape Autoloader User Manual...

Страница 9: ...23 Table 3 Control Buttons 24 Table 4 Common ValueLoader Problems 48 Table 5 Error Codes 58 Table 6 Physical Specifications 63 Table 7 Operating Specifications 64 Table 8 ValueLoader Environmental Sp...

Страница 10: ...Tables viii ValueLoader LTO 1 LTO 2 Tape Autoloader User Manual...

Страница 11: ...s designed and written for end users and field service engineers Purpose The purpose of this manual is to provide end users with the following information ValueLoader LTO 1 description and specificati...

Страница 12: ...3 ValueLoader Administration This chapter describes how to configure upgrade firmware and retrieve ValueLoader information Chapter 4 Diagnostics and Troubleshooting This chapter describes how to ident...

Страница 13: ...l Standard for information systems dated March 9 1990 Copies may be obtained from Global Engineering Documents 15 Inverness Way East Englewood CO 80112 800 854 7179 or 303 397 2740 Note Notes emphasiz...

Страница 14: ...um Storage Systems P O Box 57100 Irvine CA 92619 7100 949 856 7800 800 284 5101 Technical Publications 0 To comment on existing documentation send e mail to doc comments quantum com Visit the Quantum...

Страница 15: ...iew 1 This chapter describes the following Installation Overview Understanding ValueLoader Features Choosing a Location Unpacking the ValueLoader Identifying ValueLoader Accessories Installing the Val...

Страница 16: ...6 Attach the SCSI cable to the ValueLoader and server s SCSI host adapter see page 12 7 Attach the power cable to the ValueLoader and plug in the power cable to the nearest power outlet see page 12 Po...

Страница 17: ...n The information from each label is stored in memory and available through SCSI to the computer s operating system or backup application upon request If utilizing the bar code reader you must apply b...

Страница 18: ...r Understanding ValueLoader Features 4 ValueLoader LTO 1 LTO 2 Tape Autoloader User Manual Product Overview 1 Figure 1 Front Panel Controls 1 Power switch 2 Import Export slot 3 Front panel LEDs 4 Fro...

Страница 19: ...ser Manual 5 Figure 2 Back Panel Overview Note The arrows indicate the screws on the back of the unit that need to be removed if you want to remove the cover Three additional screws on each side of th...

Страница 20: ...Do not place the ValueLoader on the floor or other carpeted surface Caution Do not place the ValueLoader on its side or upside down or stack items that weigh more than 15 kg 33 lbs on top of the Value...

Страница 21: ...ng box for damage If you notice any damage report it to the shipping company immediately Air quality Minimal sources of particulate contamination Avoid areas near frequently used doors and walkways st...

Страница 22: ...ork surface top facing up 5 Carefully remove the shipping padding from the left and right sides of the ValueLoader Then remove the bag from the ValueLoader Identifying ValueLoader Accessories 1 Figure...

Страница 23: ...the ValueLoader into a rack you need to install the mounting brackets on both sides of the ValueLoader and the rails in the selected rack location To install the ValueLoader follow these steps 1 Use...

Страница 24: ...de Shown 3 Using screws and clip nuts from the rackmount hardware package secure one rail to each side of the rack in the location where you plan to install the ValueLoader Be sure to secure both the...

Страница 25: ...Chapter 1 Installing the ValueLoader Installing the ValueLoader into a Rack ValueLoader LTO 1 LTO 2 Tape Autoloader User Manual 11 Figure 6 Installing Rails in the Rack Left Side Shown...

Страница 26: ...gure 7 Figure 7 Sliding the ValueLoader into the Rack Slot Securing Mounting Backet Connecting the SCSI and Power Cables 1 To connect the SCSI and power cables to the ValueLoader follow these steps 1...

Страница 27: ...onnector on the back panel of the ValueLoader if the ValueLoader is the last or only device on the SCSI bus Otherwise attach the cable to the next device on the SCSI bus Make sure the last device on t...

Страница 28: ...een 9 Turn on the server Preparing the Host and Verifying the Connection 1 If necessary install a SCSI host adapter software and compatible driver s Refer to the manuals for the host computer and the...

Страница 29: ...st by making sure the host server s operating system recognizes the ValueLoader To do this For Microsoft Windows NT select Settings Control Panel SCSI Adapter For Microsoft Windows 2000 and Windows Se...

Страница 30: ...evice 3 For LTO 1 drives right click the HP Ultrium 1 SCSI Sequential Device click Uninstall and then click the OK button to confirm that you want to remove the device For LTO 2 drives right click the...

Страница 31: ...Close the Device Properties dialog box The drive appears in the Device Manager under Tape Drives as either LTO ValueLoader Tape Drive or LTO 2 ValueLoader Tape Drive depending on your drive type It is...

Страница 32: ...Next button 10 Click Display a list and then click the Next button 11 Click the Have Disk button Type the path to where you have saved the device drivers on your system then click the OK button 12 Cli...

Страница 33: ...er Manual 19 Chapter 2 2Operating the ValueLoader Section Overview 2 This chapter describes the following Operator s Panel Overview Understanding the Menu Structure Using Cartridges Cleaning the Tape...

Страница 34: ...monitor ValueLoader status and to control all of its functions Figure 9 Operator s Panel Drive Empty The display defaults to the Home screen The Home screen consists of the ValueLoader status on the...

Страница 35: ...idge may be defective or invalid Occasionally you may see the message In Transit which may indicate An error condition has caused a cartridge to be left between its slot and the drive Power cycle or r...

Страница 36: ...Chapter 2 Operating the ValueLoader Operator s Panel Overview 22 ValueLoader LTO 1 LTO 2 Tape Autoloader User Manual Figure 10 Operator s Panel Drive Loaded...

Страница 37: ...s is not required Media Attention Amber Illuminated if a media related error has occurred This condition can be the result of dirty read write heads in the tape drive or if an invalid or damaged cartr...

Страница 38: ...ss to all operations and information menus Table 3 Control Buttons Button Description Cancel Cancels the current menu option and returns to the previous menu level or Home screen Previous Selects the...

Страница 39: ...Chapter 2 Operating the ValueLoader Understanding the Menu Structure ValueLoader LTO 1 LTO 2 Tape Autoloader User Manual 25 Understanding the Menu Structure 2 Figure 11 Operator s Panel Menu Structure...

Страница 40: ...artridges at www Quantum com Clean the tape drive when the Clean Drive LED is illuminated or if there is any other indication that the drive is having trouble reading or writing such as if the Media A...

Страница 41: ...When Insert Cartridge Slot appears on the LCD screen and the Import Export slot opens insert the desired data cartridge into the Import Export slot so that the write protect switch is facing out from...

Страница 42: ...Export appears on the LCD screen and then press Enter 3 Press the or button until the desired slot number appears on the LCD screen Then press the Enter button You are not given the option to export f...

Страница 43: ...aded into the tape drive Status messages appear while the cartridge is loading Drive Stopped appears when the operation is complete 4 Press the Cancel button when you are finished loading the cartridg...

Страница 44: ...he standard unlocked symbol will be visible on the switch Figure 14 Write Protect Switch Maintaining Cartridges 2 To ensure the longest possible life for all of your cartridges follow these guidelines...

Страница 45: ...The ideal relative humidity is 40 20 Do not place cartridges near sources of electromagnetic energy or strong magnetic fields such as computer monitors electric motors speakers or X ray equipment Exp...

Страница 46: ...free for transfer Press the Cancel button repeatedly until the main menu or Home screen is displayed Export a cartridge to make room for the cleaning cartridge see Exporting Cartridges on page 28 the...

Страница 47: ...new inventory of cartridges in the ValueLoader If using a bar code reader this option also scans the bar code label on each cartridge in the carousel see Bar Code Reader on page 3 To use this option f...

Страница 48: ...Chapter 2 Operating the ValueLoader Creating an Inventory of Cartridges 34 ValueLoader LTO 1 LTO 2 Tape Autoloader User Manual...

Страница 49: ...lowing Configuring the ValueLoader Updating Firmware Running the ValueLoader System Test Retrieving Information About the ValueLoader Configuring the ValueLoader 3 The Configuration menu provides acce...

Страница 50: ...me Screen or main menu press the or button until Configuration appears on the top line of the LCD screen and then press the Enter button to select 2 Press the or button until Reset appears on the LCD...

Страница 51: ...r Change Drive ID depending on which device was selected The second line displays New SCSI ID xx where xx is the current SCSI ID for that device 5 Press the or button until the desired SCSI ID is disp...

Страница 52: ...the software To use Random Mode you do not need to configure anything from the ValueLoader front panel but your backup software package must support autoloaders which often requires the additional in...

Страница 53: ...f this mode either On or Off 3 Press Enter to select The LCD screen indicates whether you are about to turn Circular Mode on or off 4 Press the Enter button to accept the change to Circular Mode or pr...

Страница 54: ...e the changes Updating Firmware 3 Using SCSI 3 Quantum has the files and instructions necessary to update both the drive and ValueLoader firmware via SCSI Refer to www Quantum com for details Caution...

Страница 55: ...op line of the LCD screen 2 When System Test appears on the LCD screen press the Enter button to begin the test The Test Count displays the number of load unload cycles that have been completed during...

Страница 56: ...ns 2 Press the or button until View Event Log appears on the LCD screen The LCD screen also displays the quantity of errors and events currently stored in the event log 3 Press the Enter button to acc...

Страница 57: ...ter button to access the available options 2 Press the or button until Firmware Rev appears on the LCD screen The LCD screen displays the revision of the firmware currently installed in the ValueLoade...

Страница 58: ...ValueLoader Administration Retrieving Information About the ValueLoader 44 ValueLoader LTO 1 LTO 2 Tape Autoloader User Manual...

Страница 59: ...er 4 4Diagnostics and Troubleshooting Section Overview 4 This section contains some general suggestions to aid you in solving problems It also includes information on error codes and diagnostics Troub...

Страница 60: ...er Select an unused SCSI ID See the manuals for the other devices on the SCSI bus or your operating system to determine which SCSI IDs are currently in use If the ValueLoader is attached to a narrow 5...

Страница 61: ...it is attached to a SCSI bus running in SE mode If the LED is not on check all SCSI and power connections and confirm that the unit is attached to a valid SCSI bus Compatibility Ensure that the ValueL...

Страница 62: ...cations use their own drivers for the ValueLoader and drive Before installing a driver make sure it will not be in conflict with the software Problem Solution Power ValueLoader does not power on Check...

Страница 63: ...ical end of the media Make sure that the backup software is not reserving the slot or preventing the tape drive from ejecting the cartridge The backup software needs to cancel the reservation and any...

Страница 64: ...ridges that were created using a different backup application In this case you may have to perform an erase format or label operation on the cartridge Make sure you understand any data protection or o...

Страница 65: ...utilizing block sizes of at least 32 KB preferably 64 KB Refer to your application s documentation for details Cleaning Recurring cleaning message Make sure you are using an LTO Ultrium1 cleaning cart...

Страница 66: ...ed by normal head staining If a cleaning cartridge is unsuccessful in resolving a cleaning light after three or more attempts discard it and use a new cleaning cartridge Non acclimated media A cartrid...

Страница 67: ...ation point displayed in the inventory means that the ValueLoader has identified a cartridge in the indicated slot that is either an invalid or faulty cartridge has had a media related error The Media...

Страница 68: ...screws there are no mounting brackets Figure 15 Removing Mounting Brackets Left Side Shown 5 If the ValueLoader has mounting backets rackmount unit remove the five screws on the back of the ValueLoade...

Страница 69: ...lift it straight up from the ValueLoader 8 On each carrier carefully pull the cartridge lock lever away from the carrier allowing the cartridge to slide out of the carrier as shown in figure 16 Figure...

Страница 70: ...f the carrier are aligned in the carrier tracks Make sure that the belt post beneath each carrier is inserted into the proper ValueLoader belt loop Figure 17 Installing the Carrier 10 Insert the peg o...

Страница 71: ...op line of the LCD screen Unless otherwise noted in table 5 attempt to resolve the error by resetting or power cycling the ValueLoader and retrying the last operation If the error persists contact sup...

Страница 72: ...ual changes or previous fatal errors Update the inventory using the Re inventory option in the Configuration menu see Creating an Inventory of Cartridges on page 33 or power cycle 3 0 84 Source Empty...

Страница 73: ...A failure occurred while trying to unload a cartridge from the drive to its slot 3 0 95 Import Error An error occurred while trying to import a data cartridge to a carousel slot 3 0 96 Export Error A...

Страница 74: ...pt the operation again If the error recurs contact Quantum Technical Support 3 0 B1 RAM Error Power cycle the ValueLoader and attempt the operation again If the error recurs contact Quantum Technical...

Страница 75: ...operation again If the error recurs contact Quantum Technical Support 3 0 BC Overtemperature problem Power cycle the ValueLoader and attempt the operation again If the error recurs contact Quantum Te...

Страница 76: ...Diagnostics and Troubleshooting ValueLoader Error Codes 62 ValueLoader LTO 1 LTO 2 Tape Autoloader User Manual...

Страница 77: ...fications Operating Specifications Environmental Specifications Tape Drive Specifications Media Specifications Table 6 Physical Specifications Characteristic Product Alone Product in Package Height 8...

Страница 78: ...suming 2 1 compression ratio Native 35 MB s Compressed 70 MB s assuming 2 1 compression ratio Drive type 1 HP LTO Ultrium 1 drive 1 HP LTO Ultrium 2 drive Number of slots 8 8 MTBF 250 000 hours 250 00...

Страница 79: ...to operating 0 25 g RMS random 0 25 g RMS random Frequency range 500 Hz 500 Hz Characteristic LTO 1 Specification LTO 2 Specification Read write transfer rate maximum sustained Native 15 MB s Compres...

Страница 80: ...scription Advanced metal particle Advanced metal particle Tape Length 609 m 1998 ft 609 m 1998 ft Cartridge dimensions 10 2 x 10 54 x 2 15 cm 4 x 4 15 x 0 85 in 10 2 x 10 54 x 2 15 cm 4 x 4 15 x 0 85...

Страница 81: ...Information Needed for Support 2 Before contacting technical support please have the following information ready Model number for your ValueLoader Serial number Media type and format Recent error code...

Страница 82: ...e the following information Your name and telephone number Product name firmware revision operating system build and serial number Detailed list of error messages reported Configuration files and log...

Страница 83: ...CUL Listed for use with UL Listed personal computers that have installation instructions detailing user installation of card cage accessories CE Compliance 3 Electromagnetic Compatibility 3 This devi...

Страница 84: ...ted in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interfere...

Страница 85: ...erference Causing Equipment Regulations Cet appareil num rique de la classe B respecte les toutes les exigences du Regl ment sur le mat riel brouilleur du Canada Manufacturer Declaration 3 This certif...

Страница 86: ...Manufacturer Declaration 72 ValueLoader LTO 1 LTO 2 Tape Autoloader User Manual...

Страница 87: ...27 loading 29 maintaining 30 removing stuck 53 57 unloading 29 write enabling 30 write protecting 30 Clean Drive LED 23 cleaning the tape drive 31 clearance ValueLoader 7 configuring the ValueLoader...

Страница 88: ...s 29 location criteria installation 6 7 low voltage differential 2 LTO 1 cartridge 26 LTO 2 cartridge 26 LVD SCSI bus 2 M maintaining cartridges 30 Media Attention LED 21 23 Mode Random 38 Sequential...

Страница 89: ...tions 63 66 Stacker Mode 38 stuck cartridge removing 53 57 System test 41 T temperature operating 31 storage 31 termination SCSI 15 troubleshooting 48 61 U unloading cartridges 29 unpacking the ValueL...

Страница 90: ...76 ValueLoader LTO 1 LTO 2 Tape Autoloader User Manual...

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