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Chapter 9: Troubleshooting
Monitoring the Lattus A10 Access Node for Tickets

42

Lattus A10 Access Node User’s Guide

Monitoring the Lattus A10 Access Node for Tickets

The Service menu's Tickets option allows you to view a list of RAS tickets 

that relate to system faults or errors. Ticket details provide a summary of 

the system fault, an area for Analysis notes, and contains a 

Recommended Actions link to help you correct the fault. On this screen 

you can view the ticket number, current status, priority, date and time 

the ticket was last updated, and a brief summary of the error condition. 
By default, tickets are listed with the most recently opened tickets 

displayed first. If desired, you can click the column headers to change 

the sorting. For example, click the Ticket heading to display tickets in 

ascending or descending numerical order.
See the sections below for details on the following:

•

Viewing Ticket Information

 on page 42

•

Editing Ticket Information

 on page 45

•

Closing Tickets

 on page 46

Viewing Ticket 

Information

1

From the Lattus A10 Access Node home page, choose 

Service > 

Tickets

. The Tickets screen appears.

 

Содержание Lattus A10

Страница 1: ...User s Guide Lattus A10 Access Node 6 68018 03 Rev A...

Страница 2: ...the Quantum Logo Backup Recovery Archive It s What We Do Be Certain Be Quantum Certain DLT the DLT Logo DLTSage DLTtape the DLTtape Logo DXi DXi Accent Dynamic Powerdown FastSense FlexLink GoProtect...

Страница 3: ...es Cautions and Warnings 2 Chapter 2 Available Documentation and Training 3 Documentation 3 Lattus Documentation 3 Lattus A10 Access for NFS CIFS Documentation 4 Training 4 Chapter 3 Product Overview...

Страница 4: ...23 Shutting Down the Lattus A10 Access Node 24 Chapter 7 Monitoring the System From the Lattus A10 Access Node 25 Monitoring the Connection Between the Lattus A10 Access Node and Lattus Controller Nod...

Страница 5: ...s Guide v Monitoring the Lattus A10 Access Node for Tickets 42 Viewing Ticket Information 42 Editing Ticket Information 45 Closing Tickets 46 Chapter 10 Getting Help 47 Locating the System Serial Num...

Страница 6: ...Contents vi Lattus A10 Access Node User s Guide...

Страница 7: ...vailable Documentation and Training on page 3 Product Overview on page 5 Lattus A10 Access Node Hardware Overview on page 7 Lattus A10 Access Node Licensing on page 9 Basic Operations on page 11 Troub...

Страница 8: ...portant information related to the main topic There are no hazardous or damaging consequences Caution A Caution indicates potential hazards to equipment or data Failure to take or avoid this action co...

Страница 9: ...entation Lattus User s Guide This guide provides instructions to assist users in monitoring maintaining and performing basic operations on their Lattus system Lattus Release Notes Provides important i...

Страница 10: ...Lattus A10 User Essentials Provides essential information and instructions about the Lattus A10 Access Node Training To access training and support materials related to your Lattus system such as vid...

Страница 11: ...ls CIFS and NFS without rewriting applications to utilize the proprietary HTTP REST API Using the Lattus A10 GUI you will configure Lattus Object Storage Policies that associate your NFS and CIFS shar...

Страница 12: ...Chapter 3 Product Overview 6 Lattus A10 Access Node User s Guide...

Страница 13: ...Lattus A10 Access Node User s Guide 7 Chapter 4 Lattus A10 Access Node Hardware Overview This chapter provides graphical representations of the Lattus A10 Access Node hardware Front View...

Страница 14: ...Chapter 4 Lattus A10 Access Node Hardware Overview 8 Lattus A10 Access Node User s Guide Rear View...

Страница 15: ...ntenance A Maintenance license verifies that your site has purchased Lattus upgrade licenses and is required for Lattus upgrades It is also used at run time to verify the Lattus version in the softwar...

Страница 16: ...Chapter 5 Lattus A10 Access Node Licensing 10 Lattus A10 Access Node User s Guide...

Страница 17: ...10 Access Node CLI on page 12 Logging in to the Lattus A10 Access Node GUI on page 12 Accessing Help on page 13 Creating CIFS Shares on page 15 Creating NFS Shares on page 16 Configuring Lattus Object...

Страница 18: ...llation Logging in to the Lattus A10 Access Node GUI Some tasks require you to use the Lattus A10 Access Node GUI To log in to the Lattus A10 Access Node s GUI do the following 1 Open a Web browser su...

Страница 19: ...all available help topics and context appropriate help pages Searchable List To access the online Help system click the Help icon question mark located at the upper right corner of the screen A list...

Страница 20: ...ns Documentation Access the Lattus Object Storage documentation How to Videos Access the Lattus Object Storage how to videos Support Access Quantum Technical Support information About Access detailed...

Страница 21: ...ou want to use for the share For example to create a CIFS share called CIFSshare01 add the following lines to etc samba smb conf CIFSshare01 path stornext snfs1 CIFSshare01 writeable yes 5 If you need...

Страница 22: ...m of the file for each share you want to create stornext snfs1 NFS share name rw insecure no_root_squash Notes The value for NFS share name will vary Enter the actual name that you want to use for the...

Страница 23: ...d to create additional shares create an equal number of additional namespaces with which you can associate the shares For details on creating namespaces refer to the Basic Operations section of the La...

Страница 24: ...he policy class name must be unique You cannot enter the name of an existing policy class Also if you use uppercase characters when entering the policy class name the name will be converted to lowerca...

Страница 25: ...bject Storage Namespace Source Directories and Advanced tabs See below for more information about the parameters on these tabs The Namespace Tab The Namespace tab enables you to select the Lattus Obje...

Страница 26: ...ate a new directory enter a directory location at the field to the left of this button and then click Create Directory to create the specified directory Add button After either selecting a directory f...

Страница 27: ...r a file to remain idle before storage begins This parameter uses the format 00 00 00 00 which refers to days hours minutes seconds Minimum File Size to Store Specify the minimum size a file must be i...

Страница 28: ...tion section contains the following parameters Minimum File Idle Time before Truncation Specify the interval of time for a file to remain idle before truncation begins Minimum File Size to Truncate Sp...

Страница 29: ...chown and chgrp commands to modify your shares permissions directly on the Lattus A10 Access Node See the commands man pages for detailed instructions Updating Your Centrify Configuration If you re u...

Страница 30: ...de do the following 1 Stop I O to the Lattus A10 Access Node 2 Type sbin shutdown h now Note The h means halt and will shut down the system The Lattus A10 Access Node should shut down gracefully and u...

Страница 31: ...tus A10 Access Node and Lattus Controller Nodes When you create Storage Policies on the Lattus A10 Access Node you associate your CIFS and NFS shares with specific namespaces configured on the Lattus...

Страница 32: ...inations 3 In the Object Storage screen select the radio button next to the storage destination whose status you wish to view 4 Click View 5 In the screen that appears look at the Status field for the...

Страница 33: ...the email server used for processing Lattus A10 Access Node notification email messages On this screen you will enter basic information such as the email server name and sending entity You also have t...

Страница 34: ...stem configuration on the Configuration Email Server screen Required fields are marked with an asterisk SMTP Server Enter the identification for the server that stores and processes your email account...

Страница 35: ...l Enter an email address to which you can send test messages in order to confirm successful configuration 3 Click Apply to save your changes Configuring E mail Notifications The Email Notification fea...

Страница 36: ...3 To add other e mail recipients click New The Configuration Email Notifications New screen appears 4 Enter the following fields for the new email recipient Contact Email Address Enter the email addre...

Страница 37: ...ticket for your system is generated Choose one of the following Disabled No email notification messages are sent for service tickets Alert Level High An email notification message is sent only when t...

Страница 38: ...Chapter 7 Monitoring the System From the Lattus A10 Access Node Configuring E mail Notifications 32 Lattus A10 Access Node User s Guide...

Страница 39: ...are examples of NFS client mount options for connecting to a Lattus A10 system Note that in this example the clients are mounting the exported directory stornext snfs1 NFSshare01 If a different direct...

Страница 40: ...uest sizes should be set to 1MB And for best performance the sync Linux and most Unix versions or forcedirectio Solaris options should be used provided that the ingest application generally does I O i...

Страница 41: ...Finish to map the drive Note Windows clients running Windows 7 or Windows 2008 R2 or newer and having fast 10 GbE connectivity should make the following registry adjustment for best performance 1 In...

Страница 42: ...Chapter 8 Configuring NFS and CIFS Clients Configuring Windows CIFS Clients 36 Lattus A10 Access Node User s Guide...

Страница 43: ...Ds on the Lattus A10 Access Node Hardware on page 37 Monitoring the Lattus A10 Access Node for Alerts on page 40 Monitoring the Lattus A10 Access Node for Tickets on page 42 Monitoring LEDs on the Lat...

Страница 44: ...ivity Indicators Lights when the hard drive is being accessed Hard Drive Status Indicators Blinks green two times per second Identifying drive preparing for removal Off Drive ready for insertion or re...

Страница 45: ...tates are listed below with an explanation of what each one indicates Not lit Power is not connected Green A valid power source is connected to the power supply and the power supply is operational Fla...

Страница 46: ...d Status Indicators See information for these LEDs in the section Hard Drive Status Indicators on page 38 NIC Link and Activity Indicators Link and activity indicators are off The NIC is not connected...

Страница 47: ...which generated the alert Detail A description of the alert To view admin alerts select Service Admin Alerts The Admin Alerts screen appears On the Admin Alerts screen you can do any of the following...

Страница 48: ...ew the ticket number current status priority date and time the ticket was last updated and a brief summary of the error condition By default tickets are listed with the most recently opened tickets di...

Страница 49: ...which it was created Status The ticket s current status OPEN or CLOSED Priority The ticket s priority based on system impact HIGH MEDIUM or LOW Last Update The date of the last system status update Su...

Страница 50: ...IGH MEDIUM and LOW Summary A brief description of the ticket Event Details Detailed information about event that triggered the ticket including a link that allows you to View Recommended Actions which...

Страница 51: ...nished viewing ticket information click Done to return to the Service Tickets screen Editing Ticket Information Follow this procedure to add comments or notes to the ticket in the Analysis field 1 Sel...

Страница 52: ...n to the previous screen click Close To return to the previous screen without saving your changes click Cancel Closing Tickets When you no longer need to retain ticket information you can close delete...

Страница 53: ...ber for technical support Lattus system serial numbers begin with the characters CX and contain the characters CKC in the number for example CX1234CKC01234 A printed sheet listing the serial number is...

Страница 54: ...can contact Quantum Support in two ways Access the Online Service Center by opening an Online Service Request at https onlineservice quantum com OA_HTML xxibu jtflogin jsp Call Tech Support You can fi...

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