24
June 4, 2019
7027-805C
CB1200 Pellet Insert
With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do experience a prob-
lem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken.
This troubleshooting guide can only be used by a qualified service technician.
4
Troubleshooting Guide
SYMPTOM
POSSIBLE CAUSE
CORRECTIVE ACTION
Plug in appliance -
No response.
No current to outlet.
7 amp fuse defective.
#3 snap disc tripped or defective.
Control box defective.
Check circuit breaker at service panel.
Replace fuse.
Reset or replace snap disc.
Replace control box.
Call light on. No fire.
No fuel in fire pot.
Out of fuel.
#2 snap disc may be defective.
Vacuum switch not closing, no vacuum.
Control box defective.
Check hopper. Fill with fuel.
Replace snap disc.
Check exhaust blower is plugged in
and operating.
Check vacuum switch is plugged in.
Check vacuum hose is in good condition,
clear and connected at both ends.
Check thermocouple is in good condition and
plugged in properly.
Make sure venting system is clean.
Make sure front door is closed.
Replace control box.
Call light on. No fire.
Partially burned fuel in fire pot.
Fire pot clean-out plate not closed.
Fire pot is dirty (missed ignition).
Check that fire pot clean-out plate is
fully closed.
Clean fire pot. Make sure there is no clinker in
the fire pot. See page 12.
Clinkers may have to be broken up with fire
pot clean-out tool or other means.
Call light on. No fire.
Unburned pellets in fire pot.
Fire pot clean-out plate not closed.
Fire pot is dirty.
The ignition hole between the igniter bracket and
fire pot is blocked.
Igniter not working.
Control box defective.
Check that fire pot clean-out plate is
fully closed.
Clean fire pot. Make sure there is not a clinker
in the fire pot. Clinkers may have to be pushed
out of fire pot with fire pot clean-out tool or
other means.
Scrape with solid piece of wire.
Remove ash drawer to see if igniter is glowing
red on start-up.
Check igniter wires for good connection.
Replace igniter using 1/4 inch (6mm) male /
female spade connectors.
Replace control box.
Slow or smoky start-up.
Fire pot clean-out plate not closed.
Fire pot is dirty.
Excessive amount of fuel at start-up.
Dirty exhaust and/or venting system.
Check that fire pot clean-out is fully closed.
Clean fire pot. Make sure there is not a clinker
in the fire pot. Clinkers may have to pushed
out of fire pot with fire pot clean-out tool or
other means.
Reduce feed rate using feed rate adjustment
control rod located inside hopper.
Check for ash build up in appliance, including
behind rear panels, firebox, heat exchanger,
exhaust blower and venting.
No call light. Appliance does
not begin start sequence.
Thermostat not set to a high enough temperature.
Snap Disc #3 tripped.
No power.
Fuse blown.
Connections at thermostat and/or appliance not
making proper contact.
Defective thermostat or thermostat wiring.
Control box defective.
Adjust thermostat above room temperature.
Reset snap disc.
Connect to power.
Replace fuse.
Check connections at thermostat
and appliance.
Replace thermostat or wiring.
NOTE:
To test thermostat and wiring, use
a jumper wire at the thermostat
block on the appliance to by-pass
thermostat and wiring.
Replace control box.
