XCubeFAS Series
Hardware Manual
Support and Other Resources
© 2021 QSAN Technology, Inc. All rights reserved.
www.qsan.com
Official
Document
84
Information to Collect
▪
Product name, model or version, and serial number
▪
Operating system name and version
▪
Firmware version
▪
Error messages or capture screenshots
▪
Product-specific reports and logs
▪
Add-on products or components installed
▪
Third-party products or components installed
Information for Technical Support
The following syst
em information is necessary for technical support, please refer to following
for what and where to get the information of QSAN product.
If the technical support requests you to download the Service Package, please navigate in the
XEVO UI ->
System
->
Maintenance
->
System Information
, and then click the
Download
Service Package
button to download. Then the system will automatically generate a zip file the
default download location of your web browser.