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6. Troubleshooting

This chapter describes basic troubleshooting information.

Forcing Qfinder Pro or myQNAPcloud to Locate the NAS

If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may

be faulty.

Power off the NAS.

Remove all drives.

Power on the NAS.

Locate the NAS using Qfinder Pro or myQNAPcloud.

Reinsert the drives.

Continue with the QTS installation.

Hot-swapping Failed Drives

RAID Type

Number of Disks

Situation

RAID 1

One member drive fails.

RAID 5

≥ 3

One member drive fails.

RAID 6

≥ 4

One or two member drives fail.

RAID 10

≥ 4 (Must be an even number)

One or two member drives in two different

pairs fail.

RAID 50

≥ 6

One disk per subgroup fails.

Triple Mirror

Multiple of 3. (For example, 3, 6, 9, 12

disks and so forth.)

One or two member drives fail.

RAID-TP

≥ 5

One, two, or three member drives fail.

Log on to QTS.

Go to

Main Menu

Storage & Snapshots

Storage

Disks/VJBOD

Locate the failed drive.

Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.

Remove the failed drive from the device.

Wait for 20 seconds or until the device beeps twice.

Remove the failed drive from the drive tray.

Insert the new drive into the drive tray.

Install the new drive.

The NAS beeps twice.

10.

Go to

Main Menu

Storage & Snapshots

Storage Space

TVS-675 User Guide

Troubleshooting

Содержание TVS-675

Страница 1: ...TVS 675 User Guide Document Version 1 05 05 2021 ...

Страница 2: ...alling M 2 Solid State Drives 19 Replacing Memory Modules 23 Installing Expansion Cards 27 Expansion Unit Installation 31 Connecting USB Expansion Units 32 Connecting SATA Expansion Units 33 4 QTS Installation Installing QTS Using Qfinder Pro 34 Installing QTS Using the Cloud Key 35 Installing QTS Using an HDMI Connection 37 5 Basic Operations Power Button 38 Reset Button 38 USB One Touch Copy But...

Страница 3: ...Pcloud Link 44 myQNAPcloud 44 QNAP ID 44 Qfinder Pro 44 QTS 44 8 Notices Limited Warranty 45 Disclaimer 45 GNU Public License 45 CE Notice 53 FCC Notice 53 VCCI Notice 54 BSMI Notice 54 SJ T 11364 2006 54 2 ...

Страница 4: ...at the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing tasks or configuring settings Warnings pro...

Страница 5: ...eturn the product to QNAP or a QNAP authorized service center for maintenance or replacement Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third party applications For details see the QNAP Wa...

Страница 6: ...ive compatibility 3 5 inch bays 3 5 inch SATA hard disk drives 2 5 inch SATA hard disk drives 2 5 inch SATA solid state drives Important To avoid damaging the disk connectos do not ship the NAS with the hard drives M 2 SSD slots 2 x PCIe Gen 3 x1 Note The M 2 SSD slots also support SATA 6 Gbps Tip You can install an M 2 SSD expansion card in the PCIe slot M 2 SSD form factor 2280 SSD cache acceler...

Страница 7: ...unit 250W 100 240V AC 50 60 Hz System battery CR2032 lithium battery 3V 225 mAh Sound level 20 2 dB A Fans System 3 x 80 mm 12V DC fan Operating temperature 0 C to 40 C 32 F to 104 F Relative humidity Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Security slot Kensington security slot Tip For the list of compatible drive models go to https www qnap com compatibility Pac...

Страница 8: ... QIG 1 Components Front Panel No Component No Component 1 Drive LEDs 5 M 2 SSD LEDs 2 Power button 6 USB LED 3 USB 3 2 Gen 2 One Touch Copy Type A port 7 LAN LED 4 USB One Touch Copy button 8 Status LED TVS 675 User Guide Product Overview 7 ...

Страница 9: ...e A ports 2 Kensington security slot 7 USB 3 2 Gen 2 Type A ports 3 2 5 Gigabit Ethernet ports RJ45 8 HDMI 2 0 port 4 2 5 Gigabit Ethernet activity LED 9 Reset button 5 2 5 Gigabit Ethernet speed LED 10 PCIe Gen 3 x4 slots Right Panel TVS 675 User Guide Product Overview 8 ...

Страница 10: ...ponent 1 Channel B DIMM 1 3 M 2 SSD slot 1 2 Channel A DIMM 1 4 M 2 SSD slot 2 Left Panel No Component No Component 1 PCIe slot 1 PCIe 3 0 x4 2 PCIe slot 2 PCIe 3 0 x4 Drive Numbering TVS 675 User Guide Product Overview 9 ...

Страница 11: ...ial injury or damage to components Power To reduce the risk of fire or electric shock ensure that you only connect the power cord to a properly grounded electrical outlet Devices with redundant power supply may have one or more power supply unit PSU cords To avoid serious injuries a trained service technician must disconnect all PSU cords from the device before installing or replacing system compo...

Страница 12: ...lly before setting up the NAS or installing NAS components 1 Place your NAS device in an environment that meets the requirements 2 Install the drives For details see the following topics Installing 3 5 inch Drives on 3 5 inch Trays Installing 2 5 inch Drives on 3 5 inch Trays Installing M 2 Solid State Drives 3 Optional Install expansion cards For details see Installing Expansion Cards 4 Optional ...

Страница 13: ...nch Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Remove the drive tray a Optional Unlo...

Страница 14: ...ll the handle to release the tray c Pull the tray out 3 Install a drive on the tray a Remove the fastening panels from the sides of the drive tray b Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray TVS 675 User Guide Hardware Installation 13 ...

Страница 15: ...tach the fastening panels to lock the drive to the tray d Optional Attach the screws 4 Load the tray into the bay a Insert the tray into the bay b Push the handle TVS 675 User Guide Hardware Installation 14 ...

Страница 16: ...he NAS Installing 2 5 inch Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components TVS 675 User Guide Hardware Installation 15 ...

Страница 17: ...er body parts away from other moving components 1 Power off the NAS 2 Remove the drive tray a Optional Unlock the tray Note The preinstalled drive trays come unlocked Important Ensure the drive tray keys are stored in a safe place b Pull the handle to release the tray c Pull the tray out TVS 675 User Guide Hardware Installation 16 ...

Страница 18: ...e the right fastening panel from the drive tray b Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray c Attach the screws TVS 675 User Guide Hardware Installation 17 ...

Страница 19: ...4 Load the tray into the bay a Insert the tray into the bay b Push the handle c Lock the tray TVS 675 User Guide Hardware Installation 18 ...

Страница 20: ...a on the drive Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components Note QNAP recommends installing heatsinks on the M 2 SSD controllers to enhance cooling efficiency and to ensure consistent perfor...

Страница 21: ...cover a Loosen the screws b Slide the cover back c Lift the cover off the device 5 Place the device on its left side 6 Install a heatsink on the M 2 SSD a Locate the controller on the M 2 SSD Note The controller location varies depending on the model and manufacturer of the M 2 SSD For details refer to the documentation or contact the manufacturer b Remove the protective film from the heatsink TVS...

Страница 22: ...c Install the heatsink on the controller 7 Install the M 2 SSD a Verify the M 2 SSD connector is aligned with the slot TVS 675 User Guide Hardware Installation 21 ...

Страница 23: ...til the pushpin locks the drive into place 8 Place the device in its normal upright position 9 Attach the case cover a Place the cover on the device b Slide the cover forward c Tighten the screws TVS 675 User Guide Hardware Installation 22 ...

Страница 24: ...maintain system performance and stability You can purchase QNAP memory modules from authorized resellers Warning Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the device 2 Disconn...

Страница 25: ...r back c Lift the cover off the device 5 Place the device on its left side 6 Optional Remove an existing module a Push the retention clips outward simultaneously to release the module b Verify that the module has tilted upward and is completely released from the slot TVS 675 User Guide Hardware Installation 24 ...

Страница 26: ... not touch the internal components particularly the metal connectors Do not bend the module 7 Install a new module a Align the notch with the ridge in the slot b Insert the module into the slot c Verify that the metal connectors are completely inserted into the slot d Carefully press down on the module until the retention clips lock the module into place TVS 675 User Guide Hardware Installation 25...

Страница 27: ...the case cover a Place the cover on the device b Slide the cover forward c Tighten the screws 10 Connect all cables and external attachments 11 Power on the device 12 Verify that the module is recognized by the device TVS 675 User Guide Hardware Installation 26 ...

Страница 28: ...components Observe electrostatic discharge ESD procedures to avoid damage to components 1 Check the expansion cards and brackets supported by your model on the QNAP website a Go to www qnap com compatibility b Click Search by NAS c Specify the number of bays and the specific model of your NAS d Under Category select the component or device type e Locate a specific component or device model in the ...

Страница 29: ...ve the screw that secures the cover to the bracket b Pull the cover away from the slot 7 Optional Attach the QNAP bracket to the expansion card a Remove all screws of the existing bracket TVS 675 User Guide Hardware Installation 28 ...

Страница 30: ... Attach the QNAP bracket to the card using the same screws d Verify that the bracket does not move 8 Install the expansion card a Hold the card by the edges b Insert the card into the slot c Attach the screw TVS 675 User Guide Hardware Installation 29 ...

Страница 31: ...he cover on the device b Slide the cover forward c Tighten the screws 10 Connect all cables and external attachments 11 Connect the power cord to the electrical outlet 12 Power on the device TVS 675 User Guide Hardware Installation 30 ...

Страница 32: ...Supports SATA HDD SSD 4 x SFF 8088 to SFF 8644 connector cables QXP 1600eS host bus adapter TL R400S Uses a SATA 6 Gbps SFF 8088 interface Supports SATA HDD SSD 1 x SFF 8088 connector cable QXP 400eS A1164 host bus adapter TL R1200S RP Uses a SATA 6 Gbps SFF 8088 interface Supports SATA HDD SSD 3 x SFF 8088 to SFF 8644 connector cables QXP 1600eS host bus adapter TR 002 Uses a USB 3 2 Gen 2 Type C...

Страница 33: ...quired accessories details see Expansion Unit Installation 1 Verify that the NAS is powered off 2 Connect the expansion unit to the NAS a Connect the USB cable to the USB Type C port on the expansion unit b Connect the USB cable to a USB port on the NAS 3 Power on the expansion units 4 Power on the NAS 5 Verify that the expansion units are recognized by the NAS a Log on to QTS as administrator b G...

Страница 34: ... host bus adapter is required for connecting the SATA JBOD enclosure to a host device Third party host bus adapters are not compatible with QNAP JBOD enclosures 3 Connect the expansion units to the NAS using the following topology 4 Power on the SATA JBOD expansion units 5 Power on the NAS 6 Verify that the expansion units are recognized by the NAS a Log on to QTS as administrator b Go to Main Men...

Страница 35: ...f the NAS supports HDMI output you can do the following Connect the NAS to the required hardware Complete the steps in the Smart Installation Guide wizard Monitor HDMI cable USB keyboard or Remote control not available on all models You can also install the QNAP QuTS hero operating system If your NAS is connected to the internet the option to install QuTS hero will appear in the Smart Installation...

Страница 36: ...fy the time zone date and time Tip QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time UTC standard 9 Click Next The Configure the network settings screen appears 10 Select Obtain an IP address automatically DHCP 11 Click Next The Cross platform file transfer service screen appears 12 Select the types of devices that you will use to access shar...

Страница 37: ...cloud Link remote connection service will be disabled on your NAS after initialization You can enable it by connecting to QTS through LAN and then installing myQNAPcloud Link 7 Click Next The Smart Installation Guide opens in the default web browser 8 Click Start Smart Installation Guide 9 Specify the following information NAS name Specify a name with 1 to 14 characters The name supports letters A...

Страница 38: ...vailable on all models 3 Power on the NAS The Welcome screen of the Smart Installation Guide appears 4 Select Start Smart Installation Guide 5 Select No skip this process NAS name Specify a name with 1 to 14 characters The name supports letters A to Z a to z numbers 0 to 9 and hyphens but cannot end with a hyphen For details on enabling multimedia functions on QTS see the System Administration sec...

Страница 39: ...fault password is the first MAC address in uppercase letters without special characters For example if the first MAC address is 00 08 9B F6 15 75 then the admin password will be 00089BF61575 Tip You can find the first MAC address using Qfinder Pro A label attached to the device also lists the address as MAC1 TCP IP configuration Obtain IP address settings automatically via DHCP Disable jumbo frame...

Страница 40: ...AS only copies files that were modified or added after the last backup LEDs LEDs indicate the system status and related information when the device is powered on The following LED information applies only when the drive is correctly installed and when the device is connected to the network or to a host For details on the location of the LEDs see Components TVS 675 User Guide Basic Operations 39 ...

Страница 41: ... is in degraded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read Flashes red every 0 5 seconds The device is in degraded mode one member drive failed in RAID 1 RAID 5 or RAID 6 Flashes red once The device has received a command from the remote control Green The device is ready Flashes green every 0 5 seconds The device is not configured A drive is not form...

Страница 42: ...as been detected Audio Alert Duration Frequency Description Short beep 0 5 seconds 1 The NAS is starting up When the reset button is pressed for 3 seconds the NAS resets configurations When the reset button is pressed for 10 seconds the NAS resets configurations and reboots 3 The firmware was updated Cannot detect installed disk Long beep 1 5 seconds 3 every 5 minutes The system fan is not functio...

Страница 43: ...ID 10 4 Must be an even number One or two member drives in two different pairs fail RAID 50 6 One disk per subgroup fails Triple Mirror Multiple of 3 For example 3 6 9 12 disks and so forth One or two member drives fail RAID TP 5 One two or three member drives fail 1 Log on to QTS 2 Go to Main Menu Storage Snapshots Storage Disks VJBOD 3 Locate the failed drive 4 Prepare a new hard drive with a ca...

Страница 44: ...10 No 4 Must be an even number One or two member drives in two different pairs fail RAID 50 Yes 6 One disk per subgroup fails Triple Mirror Yes Multiple of 3 For example 3 6 9 12 disks and so forth 2 RAID TP Yes 5 3 Support and Other Resources QNAP provides the following resources Resource URL Documentation https download qnap com Compatibility List https www qnap com compatibility NAS Migration C...

Страница 45: ...rt forwarding settings myQNAPcloud Provides various remote access services such as DDNS and myQNAPcloud Link QNAP ID User account that enables you to use myQNAPcloud remote access and other QNAP services Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QTS QNAP NAS operating system TVS 675 User Guide Glossary 44 ...

Страница 46: ...n QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any i...

Страница 47: ... this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on ge...

Страница 48: ... the work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This Licen...

Страница 49: ...e not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not cause this License to apply to the other parts of t...

Страница 50: ...ccurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under this section must be accompanied by the Installation Information But this requirement does not apply if neither you nor any third party retains the abi...

Страница 51: ... covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent licenses granted under the third paragraph of section 11 However if you cease all violation of this License then your license from a particular copyright holder is reinstated a provisionally unless...

Страница 52: ... such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available for anyone to copy free of charge and under the terms of this License through a publicly available network server or other readily accessible means then you must either 1 cause the Corresponding Sourc...

Страница 53: ... published by the Free Software Foundation If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used that proxy s public statement of acceptance of a version permanently authorizes you to choose that version for the Program Later license versions may give you additional or different permissions However no additional obligations are imposed...

Страница 54: ...talled and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference ...

Страница 55: ...有泄漏或突变的年限本产品可能包含有较短的环境友好使用期限的可替换元件像是电池或灯管这些元件将会单独标示出来部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 TVS 675 User Guide Notices 54 ...

Страница 56: ...部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 TVS 675 User Guide Notices 55 ...

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