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9.

Firmware Recovery Guide for Intel x86-based NAS Models

Applied QNAP NAS models: TS-239, TS-439, TS-239 Pro II, TS-439 Pro II, SS-439, SS-839,
TS-509, TS-809/809U, TS-x59, and TS-x59 Pro+ series.

This firmware recovery guide is intended for users who encounter system startup failure
due to incomplete or unsuccessful firmware update caused by power outage or network
disconnection during the process. To verify if this guide applies to your NAS, follow the
steps below:
1.

Power off the NAS.

2.

Remove all the hard drives.

3.

Power on the NAS.

4.

Wait for ten seconds and check if you hear a short beep.

5.

After the short beep, wait for two minutes to check if you hear a long beep.

6.

If you only hear a short beep or do not hear any beep, follow the instructions of this
guide to recover your NAS.

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Содержание Turbo NAS TS-219P

Страница 1: ...Turbo NAS Troubleshooting Guide Copyright 2011 QNAP Systems Inc All Rights Reserved ...

Страница 2: ...ems Inc QNAP exceed the price paid for the product from direct indirect special incidental or consequential software or its documentation QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any ...

Страница 3: ...ment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that...

Страница 4: ... Hardware Issues 7 4 Chassis Replacement 8 5 Troubleshoot Hard Disk Drive Issues 9 6 Troubleshoot Power Supply Issues 11 7 Troubleshoot Software Issues 12 8 Firmware Recovery Guide for ARM based NAS Models 14 9 Firmware Recovery Guide for Intel x86 based NAS Models 28 Technical Support 36 GNU GENERAL PUBLIC LICENSE 37 ...

Страница 5: ...roduct information of the Turbo NAS Hardware and software compatibility information http www qnap com pro_compatibility asp Latest firmware of the NAS products http www qnap com download asp Application notes technical guides and how tos http www qnap com pro_features asp Online FAQ and QNAP Wiki http www qnap com faq asp http wiki qnap com wiki Main_Page ...

Страница 6: ... any liquid 8 Do not place the NAS on any uneven surface to avoid falling off and damage 9 Make sure the voltage is correct in your location when using the NAS If you are not sure please contact the distributor or the local power supply company 10 Do not place any object on the power cord 11 Do not attempt to repair your NAS in any occasions Improper disassembly of the product may expose you to el...

Страница 7: ... the administration page of the NAS Caution The NAS must be repaired by professional technicians do not try to repair the server yourself Q2 The USB one touch copy button does not work What should I do A Please check the following 1 The one touch copy button only works for the front USB port Make sure your external USB device is connected to the front USB port of the NAS 2 Login the NAS as an admi...

Страница 8: ...hard disk drives on the NAS are not damaged 2 Prepare a new chassis of the same NAS model Please contact your local distributor for the purchase information 3 Turn off the NAS damaged chassis 4 Unplug the hard disk drives with the original drive trays from the original NAS damaged chassis 5 Install the hard disk drives with the drive trays to the new chassis according to the original hard drive or...

Страница 9: ...ives fail turn off the NAS and replace the failed hard disk drive s with new one s Turn on the NAS after installing the new hard disk drive s The NAS will perform RAID rebuilding If RAID rebuilding is successful the NAS will run properly again and the RAID data protection will be active If two adjacent hard drives fail in a RAID 10 volume the data cannot be recovered anymore Please replace the har...

Страница 10: ...e disk status on Disk Management Volume Management If the message Not initialized is shown the hard disk drive is installed correctly 5 To configure the new hard disk drive as single disk volume initialize the hard disk drive by the web based interface 6 If the disk volume is configured as RAID 1 5 6 the NAS will rebuild the RAID configuration upon successful restart Make sure the NAS works proper...

Страница 11: ...ply unit A Please check if the redundant power supply mode is enabled on System Administration Hardware When this function is enabled the NAS will start to record the error messages about the power supply units on System Logs Q What is the use of the red button on the power supply unit NAS with redundant power supply units only A The red button is used for resetting the power supply unit when an e...

Страница 12: ...rus programs or firewalls are running disable them and run the Finder again If you still cannot access your NAS by the Finder or by entering the NAS IP in the web browser directly please do the following Step 1 Check your LAN cable connection and the LAN LED is flashing Step 2 Check if the Status LED same as the Power LED for some models glows green If the Status Power LED flashes red or red and g...

Страница 13: ... a beep after pressing the power button followed by 2 beeps 2 minutes later If you cannot hear the two beeps the NAS may be defective Please contact your local reseller or distributor for repair or replacement service ...

Страница 14: ... check if you hear a short beep 5 After the short beep wait for two minutes to check if you hear a long beep 6 If you only hear a short beep or do not hear any beep follow the instructions of this guide to recover your NAS Follow the steps below to recover the NAS 1 Download the live CD ISO image from the following links a TS 110 TS 119 TS 210 TS 219 TS 219P http us1 qnap com Storage tsd Flash_Reb...

Страница 15: ...ding the button until you hear two short beeps in about 5 8 seconds The Status LED of the NAS should be flashing red and green and then glows red 9 The LAN LED of the NAS should be flashing for the first few seconds and then glows red 10 LEAVE THE NAS ALONE AT THIS POINT DO NOT TURN IT OFF OR UNPLUG THE POWER CORD Wait for about 5 minutes 11 Wait until you hear a long beep or two short beeps and t...

Страница 16: ... Pro TS 859U TS 859U TS 509 TS 809 TS 809U SS 439 SS 839 This firmware recovery guide is intended for users who encounter system startup failure due to incomplete or unsuccessful firmware update caused by power outage or network disconnection during the process To verify if this guide applies to your NAS follow the steps below 1 Power off the NAS 2 Remove all the hard drives from the NAS 3 Connect...

Страница 17: ... or DOM cannot be detected correctly please contact the local distributor immediately and send the NAS for repair If the NAS can start up correctly after the hard drives have been removed please replace the hard drives and try to start up the NAS again 5 If the screen shows Uncompressing Linux the system on the DOM is starting to boot up However if the system is corrupted some error messages will ...

Страница 18: ...Use the USB boot disk to refresh the system on the DOM A Create a USB boot disk 1 Download UNetbootin from http unetbootin sourceforge net 2 Plug a USB flash drive to your PC The USB flash drive should contain free space of 1GB or more and formatted as FAT32 3 Run UNetbootin 4 Select Distribution and then Damn Small Linux 18 ...

Страница 19: ...5 Select USB Drive as the type and specify the drive location Then click OK 6 The program will download Damn Small Linux to the USB flash drive 19 ...

Страница 20: ...the following link http distro ibiblio org damnsmall current dsl 4 4 10 initrd iso Then select Diskimage and specify the file location Click OK 8 Click Exit upon successful installation 9 Copy the DOM image s of the NAS to the USB flash drive boot disk 20 ...

Страница 21: ... img TS 439 Pro II http eu1 qnap com Storage tsd fullimage F_TS 439PROII_20100928 1 0 6 img TS 439 Pro II http eu1 qnap com Storage tsd fullimage F_TS 439PROII _20101119 1 0 9 img TS 439U http eu1 qnap com Storage tsd fullimage F_TS 439U_20091014 3 1 2 img TS 459 Pro TS 459 Pro TS 459 Pro II http eu1 qnap com Storage tsd fullimage F_TS 459_20101118 1 0 9 img TS 459U TS 459U http eu1 qnap com Stora...

Страница 22: ...ge F_TS 809_20101119 1 0 9 img TS 809U http eu1 qnap com Storage tsd fullimage F_TS 809U_20101119 1 0 9 img TS 859 Pro TS 859 Pro http eu1 qnap com Storage tsd fullimage F_TS 859_20101118 1 0 9 img TS 859U TS 859U http eu1 qnap com Storage tsd fullimage F_TS 859U_20101118 1 0 9 img SS 439 http eu1 qnap com Storage tsd fullimage F_SS 439_20090627 3 1 0 img SS 839 http eu1 qnap com Storage tsd fulli...

Страница 23: ... with the USB boot disk 1 Make sure your NAS is turned off and all hard drives have been removed from the NAS 2 Connect a VGA monitor a USB keyboard and the USB boot disk to the NAS 3 Turn on the NAS and press F11 key repeatedly 23 ...

Страница 24: ...device If the menu is not shown restart the NAS and repeat the previous step Note If two USB devices are detected do NOT select USB DISK MODULE PMAP 5 On the following menu select Default for the monitor setting Then press SPACE to continue 24 ...

Страница 25: ...6 Upon complete bootup the following window will be shown 7 Press Ctrl Alt Del to enter command line 25 ...

Страница 26: ... size should be 128 MB or 512 MB depending on the NAS model 9 Input the following command mkdir usbdrive mount dev sda1 home dsl usbdrive cd home dsl usbdrive 10 Input the following command cp dom img dev sdb dom img is the firmware name dev sdb or dev hda is the drive name of the DOM depending on the NAS model 26 ...

Страница 27: ... find the NAS If the NAS can be connected you may turn off the NAS install the hard drives and turn on the NAS to configure the system again What should I do if the startup problem persists If the startup problem persists please return the NAS to your local distributor or reseller for system repair immediately 27 ...

Страница 28: ...mplete or unsuccessful firmware update caused by power outage or network disconnection during the process To verify if this guide applies to your NAS follow the steps below 1 Power off the NAS 2 Remove all the hard drives 3 Power on the NAS 4 Wait for ten seconds and check if you hear a short beep 5 After the short beep wait for two minutes to check if you hear a long beep 6 If you only hear a sho...

Страница 29: ...boot disk 1 Download UNetbootin from http unetbootin sourceforge net 2 Plug a USB flash drive to your PC The USB flash drive should contain free space of 1GB or more and formatted as FAT32 3 Run UNetbootin 4 Select Distribution and then Damn Small Linux 29 ...

Страница 30: ...5 Select USB Drive as the type and specify the drive location Then click OK 6 The program will download Damn Small Linux to the USB flash drive 30 ...

Страница 31: ...y via the following link http distro ibiblio org damnsmall current dsl 4 4 10 initrd iso Then select Diskimage and specify the file location Click OK 8 Click Exit upon successful installation 9 Copy the DOM image s to the USB flash drive boot disk 31 ...

Страница 32: ...he NAS 2 Connect a VGA monitor a USB keyboard and your USB boot disk to the rear of your NAS 3 Turn on the NAS and press F11 key repeatedly 4 Select the USB flash drive as the boot device If the menu is not shown restart the NAS and repeat the previous step Note If two USB devices are detected do NOT select USB DISK MODULE PMAP 32 ...

Страница 33: ...5 Select Default on the next menu 6 Upon complete bootup the following window will be shown 33 ...

Страница 34: ...t the following command mkdir usbdrive mount dev sda1 home dsl usbdrive cd home dsl usbdrive 11 Input the following command cp dom img dev sdb dom img is the firmware name dev sdb is the drive name of the DOM 12 Reboot your NAS with the command reboot 13 Connect the NAS to your switch or router and use the QNAP Finder to find the NAS If the NAS can be connected you may turn off the NAS install the...

Страница 35: ...35 What should I do if the startup problem persists If the startup problem persists please return the NAS to your local distributor or reseller for system repair immediately ...

Страница 36: ...q support hotmail com Skype qnapskype Forum http forum qnap com Technical Support in the USA and Canada Email q_supportus qnap com TEL 909 595 2819 Address 166 University Parkway Pomona CA 91768 Service Hours 08 00 17 00 GMT 08 00 Pacific Time Monday to Friday ...

Страница 37: ... referring to freedom not price Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software and charge for them if you wish that you receive source code or can get it if you want it that you can change the software or use pieces of it in new free programs and that you know you can do these things To protect your rights we need to prevent ot...

Страница 38: ...L as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on general purpose computers but in those that do we wish to avoid the special danger that patents applied to a free program could make it effectively proprietary To prevent this the GPL assures that patents canno...

Страница 39: ...e interface presents a list of user commands or options such as a menu a prominent item in the list meets this criterion 1 Source Code The source code for a work means the preferred form of the work for making modifications to it Object code means any non source form of a work A Standard Interface means an interface that either is an official standard defined by a recognized standards body or in t...

Страница 40: ...he output from running a covered work is covered by this License only if the output given its content constitutes a covered work This License acknowledges your rights of fair use or other equivalent as provided by copyright law You may make run and propagate covered works that you do not convey without conditions so long as your license otherwise remains in force You may convey covered works to ot...

Страница 41: ...odified Source Versions You may convey a work based on the Program or the modifications to produce it from the Program in the form of source code under the terms of section 4 provided that you also meet all of these conditions a The work must carry prominent notices stating that you modified it and giving a relevant date b The work must carry prominent notices stating that it is released under thi...

Страница 42: ...is covered by this License on a durable physical medium customarily used for software interchange for a price no more than your reasonable cost of physically performing this conveying of source or 2 access to copy the Corresponding Source from a network server at no charge c Convey individual copies of the object code with a copy of the written offer to provide the Corresponding Source This altern...

Страница 43: ...work in that User Product from a modified version of its Corresponding Source The information must suffice to ensure that the continued functioning of the modified object code is in no case prevented or interfered with solely because modification has been made If you convey an object code work under this section in or with or specifically for use in a User Product and the conveying occurs as part ...

Страница 44: ...ce additional permissions on material added by you to a covered work for which you have or can give appropriate copyright permission Notwithstanding any other provision of this License for material you add to a covered work you may if authorized by the copyright holders of that material supplement the terms of this License with terms a Disclaiming warranty or limiting liability differently from th...

Страница 45: ... this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent licenses granted under the third paragraph of section 11 However if you cease all violation of this License then your license from a particular copyright holder is reinstated a provisionally unless and until the copyright holder explicitly and f...

Страница 46: ...licenses to the work the party s predecessor in interest had or could give under the previous paragraph plus a right to possession of the Corresponding Source of the work from the predecessor in interest if the predecessor has it or can get it with reasonable efforts You may not impose any further restrictions on the exercise of the rights granted or affirmed under this License For example you may...

Страница 47: ...icense to downstream recipients Knowingly relying means you have actual knowledge that but for the patent license your conveying the covered work in a country or your recipient s use of the covered work in a country would infringe one or more identifiable patents in that country that you have reason to believe are valid If pursuant to or in connection with a single transaction or arrangement you c...

Страница 48: ...ro General Public License Notwithstanding any other provision of this License you have permission to link or combine any covered work with a work licensed under version 3 of the GNU Affero General Public License into a single combined work and to convey the resulting work The terms of this License will continue to apply to the part which is the covered work but the special requirements of the GNU ...

Страница 49: ...CTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 16 Limitation of Liability IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MODIFIES AND OR CONVEYS THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INAB...

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